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    • Hi, despite saying you would post it up we have not seen the WS or EVRis WS. Please can you post them up.
    • Hi, Sorry its taken me so long to get round to this, i've been pretty busy today. Anyway, just a couple of things based on your observations.   Evri have not seen/read my WS (sent by post and by email) as they would have recognised the claim value is over £1000 as it includes court fees, trial fees, postage costs and interests, and there is a complete breakdown of the different costs and evidence. I'd say theres a 1% chance they read it , but in any case it won't change what they write. They refer to the claim amount that you claimed in your claim form originally, which will likely be in the same as the defence. They use a simple standard copy and paste format for WX and I've never seen it include any amount other than on the claim form but this is immaterial because it makes no difference to whether evri be liable and if so to what value which is the matter in dispute. However, I have a thinking that EVRi staff are under lots of pressure, they seem to be working up to and beyond 7pm even on fridays, and this is quite unusual so they likely save time by just copying and pasting certain lines of their defence to form their WX.   Evri accepts the parcel is lost after it entered their delivery network - again, this is in my WS and is not an issue in dispute. This is just one of their copy paste lines that they always use.   Evri mentions the £25 and £4.82 paid by Packlink - Again, had they read the WS, they would have realised this is not an issue in dispute. They probably haven't read your WS but did you account for this in your claim form?   Furthermore to the eBay Powered By Packlink T&Cs that Evri is referring to, Clauses 3b and c of the T&Cs states:  (b)   Packlink is a package dispatch search engine that acts as an intermediary between its Users and Transport Agencies. Through the Website, Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line. (c)  Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency This supports the view that once a user (i.e, myself) selects a transport agency (i.e Evri) that best suits the user's needs, the user (i.e, myself) enters into a contract with the chosen transport agency (i.e, myself). Therefore, under the T&Cs, there is a contract between myself and Evri.   This is correct but you have gone into this claim as trying to claim as a third party. I would say that you need to pick which fight you wan't to make. Either you pick the fight that you contracted directly with EVRi therefore you can apply the CRA OR you pick the fight that you are claiming as a third party contract to a contract between packlink and EVRi. Personally, I would go with the argument that you contracted directly with evri because the terms and conditions are pretty clear that the contract is formed with EVRi and so if the judge accepts this you are just applying your CR under CRA 2015, of which there has only been 2 judges I have seen who have failed to accept the argument of the CRA.   Evri cites their pre-existing agreement with Packlink and that I cannot enforce 3rd party rights under the 1999 Act. Evri has not provided a copy of this contract, and furthermore, my point above explains that the T&Cs clearly explains I have entered into a contract when i chose Evri to deliver my parcel.    This is fine, but again I would say that you should focus on claiming under the contract you have with EVRi as you entered into a direct contract with them according to packlink, as this gives less opportunites for the judge to get things wrong, also I think this is a much better legal position because you can apply your CR to it, if you dealt with a third party claim you would likely need to rely on business contract rights.   As explained in my WS, i am the non-gratuitous beneficiary as my payment for Evri's delivery service through Packlink is the sole reason for the principal contract coming into existence. I wouldn't focus this as your argument. I did think about this earlier and I think the sole focus of your claim should be that you contracted with evri and any term within their T&Cs that limits their liability is a breach of CRA. If you try to argue that the payment to packlink is the sole reason for the contract coming in between EVRI and packlink then you are essentially going against yourself since on one hand you are (And should be) arguing that you contracted directly with EVRi, but on the other hand by arguing about funding the contract between packlink and evri you are then saying that the contract is between packlink and evri not you and evri.  I think you should focus your argument that the contract is between you and evri as the packlink T&C's say.   Clearly Evri have not read by WS as the above is all clearly explained in there.   I doubt they have too, but I think their witness statement more than anything is an attempt to sort of confuse things. They reference various parts of the T&Cs within their WS and I've left some more general points on their WS below although I do think  point 3b as you have mentioned is very important because it says "Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line." which I would argue means that you contract directly with the agency. For points 9 and 10 focus on term 3c of the contract  points 15-18 are the same as points 18-21 of the defence if you look at it (as i said above its just a copy paste exercise) point 21 term 3c again point 23 is interesting - it says they are responsible for organising it but doesnt say anything about a contract  More generally for 24-29 it seems they are essentially saying you agreed to packlinks terms which means you can't have a contract with EVRI. This isnt true, you have simply agreed to the terms that expressly say your contract is formed with the ttransport agency (EVRi). They also reference that packlinks obligations are £25 but again this doesn't limit evris obligations, there is nothing that says that the transport agency isnt liable for more, it just says that packlinks limitation is set. for what its worth point 31 has no applicability because the contract hasn't been produced.   but overall I think its most important to focus on terms 3b and 3c of the contract and apply your rights as a consumer and not as a third party and use the third party as a backup   
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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3 Mobile Harrassment for a closed account


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Ensure your good name is not compromised. Get credit reports and check your file. If there's nothing there, ask 3 to provide statements pertaining to the debt for you to review or cancel the debt they cannot substantiate. Tell the DCA to take a hike, the debit is disputed and their client is unwilling or unable to back up the claim.

 

If there is something on the file, contact 3UK and ask them to substantiate the claim against you. If they cannot, demand the removal of the erroneous data. If they refuse, send an LBA advising if your record is not cleared in 28 days you will raise a SC action to compel them, along with the costs for so doing (this will include ALL fees charged to check and recheck your files).

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  • 1 year later...

Right, here's the update and I pray the end to this saga.

 

After sending the final correspondences asking for proof to H3G, a year has gone by. Not a word.

 

Last thursday I recieve a letter from HFO financial services Ltd.

 

HFO are already being investigated by the OFT (for the pittance it's worth), and are a truly vicious piece of work - just search them out on this forum and you'll see.

 

This was the last straw, so I took a stroll into my local 3 shop in Guildford and on a lovely crowded saturday laid my case to the manager so that all could hear. The lovely thing was, that a couple of people decided not to go through with signing for a contract after hearing what I had to say.

 

She, who was great actually, called the relevant departments, and it would appear that they have as much fun as we do getting hold of someone and being put on hold - and they work for them!

 

She said that the only possibility would have been that if I had used the phone to make an international call, it wouldn't show on the statements for a couple of months.

 

Thinking back, I probably did make a few calls abroad in that time period.

So, on this basis, I have paid the outstanding balance - to H3G, bypassing the debt collectors and their £10 extra that they put on the ammount.

 

MY question was really, why did they not let me know - the answer was that they did - and make sure you're sitting down for this children...

 

by calling the mobile who's contract i'd terminated, and therefore got no answer! :confused: They couldn't even be buggered to write... the bloke in Mumbai said they didn't have any other contact details - despite asking me to authenticate my address - :eek:

 

Truly staggering.

 

The other small issue of the 3toGo account being in credit for the sum of £3.89 - The guy in Mumbai said that this account was now closed (at my request in 2007, when they appeared out of the blue) - strangely in the year that has passed, I still have not recieved a cheque for the ammount.

Do I pursue?

 

I'm now in the process of running a credit check, as I think that H3G and HFO debt recovery will have registered defaults against me.

 

I'll keep you posted.

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Got a letter from HFO services today -

 

Apparently I haven't been in contact with them - obviously never recieved my recorded letter of las week. Will now look to begin litigation.

 

Obviously they don't speak to H3G.

 

Also, since I settled the 'outstanding' ammount with 3 themselves with their shop manager as a witness and got a receipt number, - does this mean that HFO can still pester me for the ammount or the extra tenner they put on the whole ammount?

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Yup! It's largely an automated process. You spoil things by circumventing their careful plans to harass you. As you've let them know, just file each inbound communication, and enjoy the fact they're wasting their own money with no chance of getting it back!

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Buzby,

 

This communication from them I have received today.

 

As the debt has now been settled with H3G themselves, do HFO have any claim on the £10 surcharge they saw fit to add to the disputed ammount?

 

Also, can I hold H3G personally responsible if this continues?

 

It reads as follows:

"Total Ammount Outstanding: £10

 

You failed to respond to correspondence from HFO Services. As a result, your account has been transferred to HFO Litigation for investigation in anticipation of legal action against you.

 

I can confirm that your account has been qualified for litigation, and tht if you do not contact me within seven days your account will be forwarded to our panel of external solicitors. We will instruct our solicitors to sue you for the entire balance of £10.00. The cost of litigation, solicitors' costs and accrued interest will be added to your debt. This will result in a minimum extra charge to you of 104.00, not including accrued interest.

 

When we obtain a County Court Judgement against you, we will enforce this by way of an Attachment of Earnings Order. The court will inform your employer of your CCJ, and will order your employer to make deductions directly from your salary in order to pay your debt to HFO. If necessary, we will also apply for a warrant of execution. Court-ordered bailiffs will call at your property and seize your assets, which will be sold at auction to pay your debt. The enclosed leaflet on enforcement has been prepared by our solicitors for your information.

 

The most sensible thing you can do is call me today on 0845 600 6128. This will put a stop to the additional charges and will help you take control of your situation. If we can come to an arrangement, I will be able to close your file and there will be no further charges, letters or calls. HFO does not write off debts and I can assure you that your problem will not go away unless you contact me.

 

I'm looking forward to hearing from you so I can close your file.

 

Yours Sincerely

 

Jane Parker

Manager Telecoms Team

HFO Services Limited

0845 600 6128

 

There is no accompanying leaflet.

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Last month, I recieved a letter from 3mobile saying that an ammount I had disputed was now being handled by HFO. (I have had a lot of help from Buzby in the Telecoms forum with this)

 

I went to the 3 shop and sorted the dispute there and then, and was given a receipt of settlement by the shop. The disputed ammount through investigation and asking the right questions, I realised that I did probably owe - although it was 3 years old, and so I settled.

 

The sum was for 26.46, or if paid through HFO 36.46

 

I paid the 26.46, and sent HFO confirmation that all debts were settled.

 

I have now recieved this letter:

 

It reads as follows:

"Total Ammount Outstanding: £10

 

You failed to respond to correspondence from HFO Services. As a result, your account has been transferred to HFO Litigation for investigation in anticipation of legal action against you.

 

I can confirm that your account has been qualified for litigation, and tht if you do not contact me within seven days your account will be forwarded to our panel of external solicitors. We will instruct our solicitors to sue you for the entire balance of £10.00. The cost of litigation, solicitors' costs and accrued interest will be added to your debt. This will result in a minimum extra charge to you of 104.00, not including accrued interest.

 

When we obtain a County Court Judgement against you, we will enforce this by way of an Attachment of Earnings Order. The court will inform your employer of your CCJ, and will order your employer to make deductions directly from your salary in order to pay your debt to HFO. If necessary, we will also apply for a warrant of execution. Court-ordered bailiffs will call at your property and seize your assets, which will be sold at auction to pay your debt. The enclosed leaflet on enforcement has been prepared by our solicitors for your information.

 

The most sensible thing you can do is call me today on 0845 600 6128. This will put a stop to the additional charges and will help you take control of your situation. If we can come to an arrangement, I will be able to close your file and there will be no further charges, letters or calls. HFO does not write off debts and I can assure you that your problem will not go away unless you contact me.

 

I'm looking forward to hearing from you so I can close your file.

 

Yours Sincerely

 

Jane Parker

Manager Telecoms Team

HFO Services Limited

0845 600 6128

 

There is no accompanying leaflet.

 

As the debt has now been settled with H3G themselves, do HFO have any claim on the £10 surcharge they saw fit to add to the disputed ammount?

 

In fact if the original creditor is still accepting payment, do I have the right to tell the DCA to get screwed - I send a token payment to cahoot every month, which they never return, and yet they've got Moorcroft on my back.

 

Also, can I hold H3G personally responsible if this continues, perhaps sueing for distress?

HFO letter 21-4-08 recieved 24-4.jpg

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Take the letter to your local Trading Standards office and copy in HFOs Trading Standards, if this does go to court (they will do Northampton bulk court) it will be easy to defend as you can prove you paid the original debt to the original creditor and they CANNOT go for £10 and charge £104 fees...

 

I'd also take the letter to your local 3 shop and ask them to write to HFO confirming there is NO debt to be repaid and the £10 is invalid.

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These are bog-standard scare tactics, and designed to make you cave in. Here at CAG we're made of sterner stuff! Even if they attempted to raise a court action for £10, the judge would laugh at them, especially theyincurred this 'fee' without your acceptance or agreement.

 

Just write back to 'Jane Parker' (no need for RD, just keep a copy for your files).

 

You note the contents of her letter dated xx/xx/xx and would like to draw her attention to the fact that if there are any amounts they claim are owed, they should seek to recover these amounts from whoever originally instructed them. You do do not accept any liability for fees or charges incurred by third parties without your express agreement.

 

Secondly, you intend imposing your own charges to deal with the ongoing and irrelevant correspondence from HFO, and these charges will accrue from the date of any subsequent letter you are forced to write. This fee will be £10 per item.

 

Explain that you need no help in 'taking control of your situation', and advise them should they wish to raise a County Court action against you, not only will this be vigourously defended, you will make a counter-claim against them. Should you not recieve confirmation within 28 days that the file is closed, you will be forced to take additional steps to protect your interests, these will include (but not limited to) requesting your credit file from each of the recognised UK credit reference agencies,the fees for this will be met by HFO, and if not paid on presentation of your bill, will result in the addition of interest, court costs and bailiff fees, should this be necessary.

 

This might slow them up a bit....! :)

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  • 2 weeks later...

What a joke, I've had a very similar problem. The only difference is the outstanding debt there saying I owe is £501.

 

You can see my thread about it here

 

I basically used to have a contract with them back in Nov 2005. I lost my phone, reported it stolen and cancelled my account paying up my due's. From what I can tell they they carried on charging me £30 a month or what ever the fee was. That means they carried on charging me for 16 months ish. With out me receiving one letter about it. Jokers.

 

As you can see in the thread mentioned above They advised me too do a sars. which I didnt do. This was due to contacting wescott the credit services agency chasing the money. I told them I disputed and explained about losing the phone. They said they would investigate. They investigated and contacted me back saying "due to the enquiry investigated, nor further action will be taken. This was back in 08/2007, I thought result case closed.

 

Then back in feb/08 I get a new credit company trying to get the money again! I phone them up explained what happened with wescott, then they said they would ring me back later that day. Which they didnt. Havnt thought much off it.

 

Now May 1st its another credit company called Courtlink, saying court action will be taken if not resolved :rolleyes: Funny there about the 4th company too say that.

 

Phone them today to explain yet again. These guys took a different approach and said, so long as 3 tell us to do so they will try get the claim, and advised me to harass 3 directly.

 

so, spoke with my cousin who had a similar problem. He said he contacted ICO, who fixed the issue. So thats the route i'm going to take now. Problem is ICO want me to have contacted 3 directly in writing before they will do anything. My cousin said they just want proof you have tried to sort it out. So I'm going to write up a mock up letter pretending three have ignored me and let ICO throw there weight around.

 

Charging me for 16 odd months when I didn't own a sim is no joke.

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