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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Claiming on a Business account? Lets join forces?


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Hmn I was always led to believe that it was Steven-in fact I got this info from CAG in the early days.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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The internet seems to be full of such thoughts.....heres one from not too far away !!

 

 

As you will know, under the Consumer Credit Act 1974, Section 78(6) states:

If the creditor under an agreement fails to comply with subsection (1) -

(a) He is not entitled, while the default continues, to enforce the agreement; and (b) If the default continues for one month he commits an offence.

A judge is not permitted to make any enforcement order unless the creditor can provide a signed true copy of the original credit agreement. This means that unless you can produce such an agreement, this alleged debt is not enforceable in law. You had until 01 NOVEMBER 2008 to provide me with the signed true copy I requested. After that date you entered into default of my request.

The time limits, which are laid down in the Consumer Credit (Prescribed Periods for Giving Information) Regulations 1983 are clear. You must supply an executed credit agreement within 12 working days of a proper CCA request. If you fail to comply with a legitimate request the account enters a default situation and if you fail to comply after a further 30 days you commit an offence. You entered into a default on 01 NOVEMBER 2008 and subsequently committed a criminal offence on 20 NOVEMBER 2008

 

 

From a thread on MSE.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I put it in a post once and was told it was wrong by zootscoot or someone of that elevation - apparently it was a summary offence (don't ask me what that actually means :rolleyes:)

 

 

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Hmn ok I wont.:D

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Depends what you mean by "Best means".....

Theres only 2 ways-either via the FOS or the Courts.

The FOS are snowed under and their backlogs are hampering enforcement action.

The Court route therefore is probably the quickest option.

Its not totally clear what the implications might be as regards the Chester Courts requests for scrutiny in the Commercial Courts-although this is expected to deal with enforceability so should not affect those seeking to be provided with the agreements-which of course is your right.

Basically would involve you asking the Court to issue an order.

The usual pre-action protocols would need to be observed-and if possible you should try to get a final response in writing.

Edited by MARTIN3030

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi Guys

 

I have ben reading this most of the afternoon and am still unsure whether I am able to submit a claim for a Business Bank Account for a Ltd Company that has gone into liquidation?

 

Lloyds again, forced to put overdraft on to a secured business loan..long story.

 

Just wanted to know as now personal debt due to guarantee being given??

 

Thanks

 

S.B.

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No point if the firm has gone into liquidation and you are probably prevented from doing such without the liquidator's consent in any event.

 

Not to mention the difficulties with business claims generally, some of which you will have picked up from here.

 

The personal guarantee position could result in an interesting situation though. Certainly I would counterclaim for the charges if they commenced against you.

 

Notwithstanding the liquidation point I would not, for now, commence against them as that will be a sure way to get them to counterclaim against you for the the recovery of the overdraft / loan.

Edited by GuidoT

If I have been helpful please click on my star and add a comment.

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I see you have a thread going for another Lloyds account-is this one a personal one ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Thanks Guido again!!! It's just I have a complaint with the FO and Info Commisioner regarding this Business account, the OR is fine with it but has stated any compensaion or refund in interest will be divided between them and myself on a pre and post liquidation basis. So I thought while I am at it I may aswell put a claim in for the unlawful charges??? It will reduce the debt in any case.

 

Martin

 

Hi yes I have a claim for my personal account and this one is the business account, although it has become personal as they are calling upon the debt under the personal guarantee.

 

S.B.

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Nothing to stop you filing a claim-although the big problem is what you will be putting in your claim particulars (to support it from a legal edge)

You wont have the benefit of unfair consumer contract terms-and the penalties under common law have also been ruled out.These are the headaches that we are working around and its clearly something almost all other business claimants are doing too.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Martin

 

Ok thanks for that.

 

My hands are a little tied at the moment as Lloyds refused to provide my statements, hence the complaint with the Info Commisioner who as indicated that they are at fault as the debt is now personal.

 

I think I will give the IC, a quick call to see what the state of play is now.

Thanks again.

 

S.B.

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No problem.

I am still waiting the response from the OFT as to whether they can give any indication that they will also be assessing business charges for fairness.

Its not much help to those yet to claim-but could put a stop to those banks looking to get existing claim stays lifted so they can try to strike them out as no cause of action.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi Photoman

Just read your reply to Ibys. Very interesting, been looking for details of reclaiming business charges £6500 and found this forum its cracking !.

 

Last year agreed with my bus. manager to repay half my overdraft £3500 and the balance of the same amount 6 months later in November 2008. Have a letter from him agreeing to this. O/D renewal date 31st March 08. Had a letter 27th March wanted the o/d repayed all of it by 31st March.

Cut a long story short regarding phone calls etc including threatning to close my business accoount , the bank (lloyds) arranged to restructure my then secured business loan, overdraft and personal loan to a complete new loan to come out of my personal account. Told them i only had 5 months on my personal loan to pay and not to include it and as i could pay it off if i was'nt using the money to pay off half the o/draft . No it had to be done that day Monday 31st March so somebody brought it round to my house at 10 th 7 in the evening when i had finished work. Tried to cancel it the next morning as the loan £603 included ppi of £177. Was told could,nt cancel as the loan would be restructed to an APR of 22 % and would be £700 per month this was on April 1st ( i know) at 8.50 in the morning.

 

Sorry its a tad long but feel very bullied by them. At the moment trying to cancel the ppi again and on speaking to the loan department they agree the loan has been misold and have asked me which branch was it and did i have names Oh yes i certainly do. They have told me to go to the FOS but just waiting for the wheels of progress as they are still looking at it.

 

So now going for everything loan ppi's and bank charges.

 

Andrea :(

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Hi ACB,

 

Welcome to CAG.

 

I've sent you a Private Message :)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Hi Guys,

 

My friend wrote to Natwest making a request under the Consumer Credit Act 1974. He asked for a copy of the terms and conditions and agreement he signed for two accounts he has with them. He enclosed a cheque for £2 to cover the legal cost for the bank to produce the information. Natwest have written back stating that as they are two different accounts he has to supply them with two separate cheques for £1. Is this a joke? Can they do this? Surely two quid is two quid and covers the cost? Are they just being awkward?

 

TheyrCriminals

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Hi Guys,

 

My friend wrote to Natwest making a request under the Consumer Credit Act 1974. He asked for a copy of the terms and conditions and agreement he signed for two accounts he has with them. He enclosed a cheque for £2 to cover the legal cost for the bank to produce the information. Natwest have written back stating that as they are two different accounts he has to supply them with two separate cheques for £1. Is this a joke? Can they do this? Surely two quid is two quid and covers the cost? Are they just being awkward?

 

TheyrCriminals

 

Yes, certainly sounds like they are being obstructive.

 

Get him to comply with their request anyhow, and if and when he takes any actions as a result of receiving (or not) the CCA's then keep the letter, and present it as evidence of their obstructive efforts.

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Alternatively, speak to the ICO and get their opinion.

 

If necessary complain to the ICO by letter, enclosing a copy of the bank's letter.

 

Obstructive and petty !!

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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  • 4 weeks later...

Good :)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 4 weeks later...

Have there been any developments yet in the way forward for business account claimers. I have a hardship case with Nat West and the charges with 8% interest amount to approx £22,000.

GE MONEY - DEBENHAMS CARD

Settled in full after prelim :)

 

MBNA

Settled after LBA

however mistake made by me on contractual interest so going after the rest now

SETTLED IN FULL JAN 2007:)

 

MINT

Offer after prelim rejected

Settled in full after LBA:)

 

to go:

Barclays Bus Ac - to mcol

Barclays CC - to mcol

Nat West (over 6 years) no action taken yet

Creation Financial - awaiting statements since Dec

Goldfish - offer after prelim rejected

and some more

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Can you say what periods the charges cover ?

Also what steps have you taken up to now ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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charges cover 1996 - 2001

have submitted hardship application, received response that they are not dealing with claim due to not falling under scope of UCTR

GE MONEY - DEBENHAMS CARD

Settled in full after prelim :)

 

MBNA

Settled after LBA

however mistake made by me on contractual interest so going after the rest now

SETTLED IN FULL JAN 2007:)

 

MINT

Offer after prelim rejected

Settled in full after LBA:)

 

to go:

Barclays Bus Ac - to mcol

Barclays CC - to mcol

Nat West (over 6 years) no action taken yet

Creation Financial - awaiting statements since Dec

Goldfish - offer after prelim rejected

and some more

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