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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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sam vs llyods


SAMREID21
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Hi everyone! well im just starting out again - i tried this out twelve months ago but got freaked out and decided not to carry on. Since then i have been charged continousley for the past six months as llyods have changed there policy and decided they will now charge for going overdrawn under £10 - leading to me being charged for going overdrawn by £8. From there charges debited again took me overdrawn leading to more charges etc etc etc! Lloyds refused to help me in any way at all so ive decided enough is enough. Over 4 years they have taken £1400. Im determined to follow this through all the way this time and have spent hours looking through the FAQ. So hopfully with the supprt of the consumer action group website i can go all the way. First letter has been sent. Awaiting my reply! :p

Just a quick question - i was forced to take out an overdraft to repay charges how do i go about reclaiming do i add the overdraft amount or just the excess fees?

Sam Reid :p

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  • 2 weeks later...

OK- WELL seem to be having problems with the postal service around here and im sending my first letter again as ive had no reply and im thinking thats unusual! Anyway was wondering if anyone could help and tell me if i can claim back overdraft excess fees on an overdraft i was forced to take out to cover charges repayments only? not sure if thats allowed and it a good £290-£300?

Sam Reid :p

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Hi

I wouldn't bother sending it again, sometimes they don't reply, as long as you have proof that you have sent it.

Overdraft Excess fees are claimable.

Good luck, let us know how you get on.

Barty:)

  • Haha 1

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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  • 3 weeks later...

Ok - sent second letter after recieving my "we will look into it letter", and am currently in the process of sorting out my claim form. Ive heard that it is easier claiming with my local county court rather than money claim online - is this correct? im thinking im gonna need some help with this becaouse If or when this gets to court im gonna be a nervous wreck!

 

Any advice PLEASE! :confused::)

Sam Reid :p

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Hi

Filing by N1 at your local court is considered better as you have a lot more room to write out your particulars of claim than you do if you use MCOL. I did use MCOl though and had no problems. Have a read at these links to help you:

http://www.consumeractiongroup.co.uk/forum/site-questions-suggestions/71369-getting-mcol-right.html#post614610

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/681-4-particulars-claim-n1.html

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/34887-5-money-claim-line.html

 

If you need any help, just ask.

 

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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