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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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GYHOMS v hsbc... have just entered defence


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right, getting a bit jumpy about this now, specially considering the lloyds case in the last few days, but reading through what everyones been saying, i still want to go for it!

 

got my AQ through in this mornings post, banks defence is as follows:

 

1. The claimants account is governed by the defendants personal and/or business banking terms and conditions.

 

(i dont have the original t&c's i signed for when i opened the account as i was only 16 and didnt think id need em - does anyone have any old t&c's?as i understand the sneaky blighters have changed the wording to be more vague and im starting to think i might need them!)

 

2. Pursuant to the Defendants terms and conditions the Defendant is entitled to make a charge for its services as set out in the Defendants price list, including and overdraft review fee for considering whether to provide and providing and (sic) overdraft.

 

(this review fee they're on about here, is it seperate to the charges issue? i mean, if its a fee for them to sit about and think about whether i can go overdrawn or not - regardless of the fact that i already have! - can i still say that the fact that it doesnt cost them that to pay people to mull it over or not means its unfair and they should give it back?)

 

3. The Defendant denies that the charges applied to the Claimants account amount to penalties at common law and/or unfair contract terms for the purposes to the UTCCR's 1999.

 

4. The charges applied to the Claimants account are reasonable and are properly and fuly disclosed in the Defendants terms and conditions and published price list. The charges represent the contracually agreed price for the services provided and the UTCCR's are not applicable to them; alternatively, they are not unfair contrary to the UTCCR's. Further, the charges are not default charges and, accordingly, cannot amount to a penalty.

 

5. Save as set out above, each and every allegation made by the Claimant is denied. For the reasons set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.

 

I guess this is pretty much the same defence as everyone else has got so im doin ok so far and not cocked it all up on a technicality. Next thing to do then i spose is send off the AQ all nice and neat, and im guessing that on the Mediation bit ive been sent im sposed to say that i would love to mediate with them?

 

Also sent DG a fax on monday saying that i would accept an offer of the same amount than my claim (less 47p!) but surprisingly havent heard from them. Think im on top of things then but you never know...

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here's some help if you want it:

 

 

aq info:

Allocation Questionnaires - A guide to completion

this is your step by step completion guide -and here is:New strategy for Allocation Questionaires

and here is how to use it:

for section g of the n149 (section h on the n150), use the wording in blue on post #3 of new strategy link, and then attach draft order for directions - use wording on post #2 of new strategy link(the bit in blue) making sure to add your name and court claim number to all pages. simple as that. just follow the steps with these two minor additions. the draft order is just asking the judge to order both parties to lay out their wares within 14 days of him ordering it - so it shortens the length of the time to a court date - and as dg/hsbc/all banks don't want to do it - they will pay up by offer or just not file their aq in which case you also win.

 

on, the other front - of this two pronged thing - have you sent dg a breakdown of your charges - it is advisable to do that, as they always ask for one before they offer anything - so it saves a couple of days.

and unless your claim is for under 1500 and wouldn't incur the filing fee of 100, i suggest leaving it until the aq is nearly due before filing it - as dg have been coming in with offers just before the due date in several cases.

 

 

and also this:

Mediation - a bad idea

 

crusher is trying to put together lots of t & c's so give him some time - you wouldn't need them until at least the court bundle stage and that's a ways away.

 

 

 

one other point i've been playing with for awhile - i read in one case where a bank refunded everything from before the claimant turned 18 as there is some block on them charging these charges before then - or collecting them - i really don't know what i mean - but it would be an excellent line of research for someone who had money troubles which started with them putting these charges on your account from before the time you turned 18. do some homework and see what you can find out.

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Hi laterlus, cheers for your reply:D That mediation link was just what i was looking for, i couldnt really see any reason against it but theres a few good ones there, and will def use the letter.

 

Sent DG a breakdown of my charges a couple of days before their deadline to enter a defence was up, am almost wishing i hadnt, as they were cutting it fine on the deadline, and i think my letter might have reminded them, otherwise i'd have won by default, but thats just a theory. So anyway they got the breakdown then, and i faxed them a nudge and another schedule on monday, still no response.

 

My claim is for £2,427.47, so will have to pay, but im gonna have to wait till just before the deadline anyway cos im skint ( more charges this month...) and i get paid just before it, but got a remission from court fees when i filed so may get that again, fingers crossed.

 

On the age thing, there's only one charge im claiming for (£27.50) which was applied when i was under 18, but will def have a look into it, as if i get a judge like the one from birmingham i definitely want to get em for something, even if its only £27.50!!:D

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you'll get more than 27.50!! don't worry about that.

as for reminding them about the deadline - we've found out for months now - that the courts just give them extra time to file their defence if they miss that date - in all the time i've been watching (nearly a year now) i've seen 2 cases where they didn't put in their defence and then screwed up getting it in late and just put their hands up and sent the money - didn't even have to have the court to tell them to. it's very rare! and that was back months ago. so, i'm saying they would have filed a defence anyway.

try to remember this through this next bit - them offering is far better than the court telling them to pay up - if at any point you can get a default judgment - they will just stall, stay, file more crap and it's not the best result - much cleaner to just get an offer. to that end - send them the nudges - e very 10-14 days until they offer - yes, remind them of the aq - how it will cost them another 100 - use all the dates and deadlines to get them to offer - there are nudge ideas in post 1 of both my aq related threads - both found in my signature. and yes, leave the aq until it's closer to the deadline - they won't file theirs until it is due - but keep nudging.

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yes, but you have to sleep 'in da hood...' aha...

 

just had a thought this morning about my case. When i first sent the lba's and all the other stuff before filing my claim the schedule of charges i had was correct because the amount i was demanding back was within an exact 6year period from when i sent the last letter. When i filed the claim i used the same schedule of charges, thinking that as that was the period i was claiming for i should stick with it. so basically what im saying is i think ive gone and done it all wrong cos i filed my claim on the 11th april with a schedule of charges that went from the 9th march 2001-9th march 2007. this, im guessing, makes me a nidiot?:o i hope ive not been a nidiot. bugger! is it too late to amend my claim?

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don't think i'd bother - if there are a few older ones - and if you hold out for them you'll get them - if you decide not to hold out for them you'll be able to settle for a little less and if you've had more since mid march - you can file again or use as leverage when they get around to making an offer.

you are not an idiot - just an average person trying to get their money back. stick with it - not toooooo long now.

 

 

 

i could sleep anywhere!

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brilliant! very glad about that cos i kind of thought i might have come all this way and have to start again! havent filled out my aq yet, am gonna send another nudging letter tomorrow, got till the 1st of june to hand in the aq. do you think its worth me mentioning that i have noticed what i have done with the dates in the letter? although im guessing they dont even read them properly anyway!

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no, point out nothing - send a nudge - say basically - aq is due soon - i'm filing mine - better get yours in too or would you like to make me an offer.

 

if your claim is for more than 1500 - it will cost 100 so tell them that too - the price goes up - letter nearly like that in the nudge ideas post 1 of these two:

When you have filed your AQ................

New---after 28 Days - Maybe No Aq!!!!!!!

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how does this sound?

DG Solicitors

12 Calthorpe Road

Edgbaston

Birmingham

B15 1QZ

 

Re: Mr Get your hands off my stack - v - HSBC

account no, XXXXXX

claim no and filing date. XXXXX – 11th April

 

I am somewhat disappointed that you have not replied to my earlier correspondence via facsimile on Monday 13th May, although as I am mindful that you are dealing with a particularly high volume of claims at the present this is perfectly understandable.

It has come to my attention that as of 22/05/07, you have not filed the Allocation Questionnaire in this case which is due on 01/06/07. I am currently in the process of filling out my copy of the Allocation Questionnaire, and will be filing it this Friday 25th May.

 

I would remind you that with the filing of the Allocation Questionnaire, the amount of my claim will rise by a further £100 to recover the cost of me proceeding to this stage of the claim.

As I mentioned earlier, I am mindful of the vast number of claims with which you are currently dealing. In order to more speedily resolve this matter, I am willing to accept the sum of £2,738.00, as opposed to the sum of £2,838.47 (plus interest at £00.53 per day since the issue of the claim) which will be the total after the filing of my Allocation Questionaire. I do not agree to waive my rights in respect of any other actions, nor do I agree to a clause of confidentiality.

 

I hope to hear from you very soon so that a reasonable conclusion to this claim might be achieved. I am sure that the courts would approve of our settling this matter in a timely manner and without their intervention. I look forward to hearing from you.

 

Faithfully,

 

 

thought id spell it out for em - not too cheeky i hope!

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  • 2 weeks later...

I tried to use the name, but they reckon pink floyd are already hunting me down for the royalty cheque sos im gonna lie low for a bit on that one...

 

Anyway, filed my AQ at the court yesterday - DG hadnt filed theirs when i rang just before they closed, but im sure they'll get let off there. I attached the Draft order from the AQ link you gave me, and also included the letter about mediation. Apparently theyre about 5weeks behind on the AQ's for bank cases but i happen to be friends with the girl who does all the paperwork for them at the court office so i might be able to get mine pushed through nice and quick but i guess this is a bit naughty so i'll probably have to wait a while.

 

How long d'you reckon it'll take to get a court date? Am gonna keep on nudging DG every few days, is there anything else i should be doing?:D

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  • 1 month later...

hi there lateralus, havent been on here for a while as i was getting a bit obsessed with the whole thing, and waiting for the payout was driving me up the wall! Thought id stop in and say a quick hello, still waiting tho, and still heard nothing from DG.

 

Rang the courts on fri to ask how my claim was proceding and they said my case had been looked at by the judge and was now back with the office just waiting to be processed, they're still a bit behind with the paperwork but they said they might know whether theyre gonna give me a court date or if the judge agreed with the draft order. Am gonna send DG another nudge tomorrow, but i cant beleive its taken this long (i am sometimes a tad impatient tho...) I was reading one of your threads from a while ago and you seemed to have worked out which cases DG were making offers on based on when the claims were filed at the court, which was very clever, any idea which claims theyd be workin on now?

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yeah, i think i've had to rethink on when they are offering - used to be really easy - back when - you filed - couple of weeks - they offered - then it was before the aq was due - then it was according to oldest claim and i think now they must have a big board in the office to keep track of what is due when and as soon as court directions come in - when it involves them doing something at court - they offer (as long as you've done your bit of what the directions state)

so, if it is you submitting a bundle - yep, you send them the bundle - they offer, if it is a directions hearing, just before - they offer. so, until you get your court directions - can't say when you might hear from them -

it must be absolute chaos in that office! i almost feel sorry for them!

post your directions up here when you get them.

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