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    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
      • 0 replies
bram stoker

Spreadsheet with interest

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Due to a lot of queries regarding interest I have designed spreadsheets that attempt to calculate a fair claim.

 

Please ask in this thread if you have any problems with it, and either myself, or someone else will try to help you.

 

These spreadsheets are freely given to help you. Please consider a donation to the site if you decide to use them so that we may continue to help you.

 

:)

 

Some spreadsheets can now be downloaded, using the links below.

 

Please choose the spreadsheet relevant to your claim - there are different versions depending on if you are in England or Scotland, which spreadsheet package you use, and also whether you are claiming for a bank account or credit card.

 

 

Bank Accounts

England - Simple - Excel

England - Simple - Works

England - Simple - OpenOffice

England - Advanced - Excel

England - Advanced - Works

 

Scotland - Simple - Excel

Scotland - Simple - Works

Scotland - Advanced - Excel

Scotland - Advanced - Works SORRY - WE HOPE TO RESTORE THIS LINK SHORTLY

 

 

Credit Cards

 

England - Simple - Excel

England - Simple - Works

England - Simple - OpenOffice

 

England - Advanced - Excel

England - Advanced - Works SORRY - WE HOPE TO RESTORE THIS LINK SHORTLY

 

Scotland - Simple - Excel

Scotland - Simple - Works

 

 

Please note: All spreadsheets are © Reclaim the Right Ltd.

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Hi again,

 

Once again, I've read through the threads but don't see anyone else with the same question.

 

Like many other people, I recieved copies of statements from 17/03/00 - 19/09/01. From 19/09/01 - 10/04/06 I recieved 'statement entries' which just detailed any charges/fees that had been levied against my account.

 

I have internet banking but am only able to look back until 07/03 so am unable to correctly fill in the spreadsheet kindly provided by Vampiress. I understand that I need to input what my account balance was at the time? Do I have to go back to Lloyds to request copy statements so that I can get this information?

 

 

Many thanks in anticipation for your help.

 

Feralkat


:)Lloyds ***WON*** £3,500 :)

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You do need the balances to complete this particular spreadsheet.

 

If only have monthly balances you should be able to work the balances out if you have a complete list of transactions.

 

Alternatively an estimate could be entered, but this will produce a less acurate figure.


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I have an interest-free overdraft facility, where the agreed limit has varied between £1000 and £1750. How should I account for this on the sheet?

 

Should I:

 

  1. use the balance as stated? This then puts the interest calculation off, since it is not charged on the whole balance.
  2. add whatever the limit is to the balance? This would be preferable for reading, as I can note the limit alongside, though would depend on whether the sheet calculates credit interest too.
  3. if the balance is between the limit and nil, consider the balance as nil? This produces correct calculations (since if the balance is in this range I neither pay nor receive interest)

Thanks


HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

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The spreadsheet is not designed to deal with the particular situation you are describing, although it seems you are able to 'fudge' it.

 

As the interest-free figure is not static throughout the time period, you will need to amend every account balance figure you enter on the spreadsheet. You need to deduct the interest-free amount from the true balance on each date, thereby reducing an overdrawn balance or increasing a positive balance.

 

NB. The spreadsheet does not initially deal with interest receivable from the banks. Any interest on amounts they have unlawfully deducted is dealt with in the 8% calculation and is only claimable when taken to court.

 

I will add your point to my list of amendments for future updates.

 

Many thanks for your input. I hope this helps.


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As the interest-free figure is not static throughout the time period, you will need to amend every account balance figure you enter on the spreadsheet. You need to deduct the interest-free amount from the true balance on each date, thereby reducing an overdrawn balance or increasing a positive balance.

 

For now, since the interest column isn't populated when a zero or positive balance is entered, I have entered -0.01 to allow the entire interest charge to be added.

 

The spreadsheet does not initially deal with interest receivable from the banks. Any interest on amounts they have unlawfully deducted is dealt with in the 8% calculation and is only claimable when taken to court.

 

I have adjusted this to reflect my banks' unauthorised lending rates, which I should be able to claim before going to court (after all, they have effectively borrowed my money, all I am doing is calling it in - like them, I'm entitled to charge interest on that loan).

 

We'll see where that point goes, but I've established that taking the interest-free balance into account, the amount of excess interest has increased 600%


HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

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Yes, there is a new argument about charging the bank a commercial rate in your initial request and the notes need to be updated to reflect this.

 

To do so, just change the 8% to another rate of interest.

 

The argument is being discussed in another thread if anyone wants to discuss it further. Let's keep this thread for the actual workings of the spreadsheet.

 

There are some good points here. You're all creating work for me. Lol. I'll try to get an update done by the end of next weekend. Wishful thinking.:)

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If the spreadsheet file format weren't so inconvenient, I'd try fixing some of those things myself.


HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

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If the spreadsheet file format weren't so inconvenient, I'd try fixing some of those things myself.
Do you not have access to Excel? If not there is an alternative spreadsheet for use with Open Office. That said, this is only a clone of the original Excel one - calculating the charges, the dates since 'offence' and the 8% APR element.

 

I won't make any promises, but if you would like me to have a go at converting Vamp's spreadsheet to Open Office I'll give it a shot!


Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Do you not have access to Excel? If not there is an alternative spreadsheet for use with Open Office. That said, this is only a clone of the original Excel one - calculating the charges, the dates since 'offence' and the 8% APR element.

No, I meant the internal format was inconvenient. If I make some improvement, and Vampiress wants to incorporate those changes in the master copy, she would have to repeat whatever I've done manually. In collaborative programming projects, which tends to use plain text, all I'd need to do is send a diff, which lets other people make the changes automagically.

 

Incidentally, my spreadsheet of choice is Gnumeric, which (like OpenOffice.org) will handle Excel files with only the required disdain. ;-)


HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

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Have tried using the spreadsheet but as my account is in credit at the date the interest is applied it shows zero. is this correct?


If you found this post helpful please click on the scales, top right. Thank you.

 

If you find this site helpful and if you reclaim your charges please donate by clicking the button at the top of the page

 

First Direct 1 - settled

First Direct 2 - settled

RBS 1 - claim made 8/5/6

RBS 2 - claim made 8/5/6

GE Capital - counter claim 6/5/6

Halifax - settled 31/5/6

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Have tried using the spreadsheet but as my account is in credit at the date the interest is applied it shows zero. is this correct?

That's one of the bugs of the spreadsheet. It is only designed to give an estimate. The balance you enter represents an average balance of the month. For you this spreadsheet doesn't work. I'm sorry.

 

I'll have to look at dealing with this problem. Try entering an average balance of the month for the moment.

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On the 8% sheet, what date do i enter for interest date?

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On the 8% sheet, what date do i enter for interest date?

It is set to today's date. You can change it to the date you are filing your claim if you want.


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Right lad(y/ies) - quick question:

 

For the life of my account I have so far had either no overdraft or a 0% interest one. I moved from a kiddie account to a student account to a graduate account. I've a suspicion that part of my overdraft wasn't actually 0% (fag packet maths on interest charges - bearing in mind I exceeded my non-overdraft a bit,) but nothing, anywhere, seems to support my theory so I am left having to assume that the entire overdraft is interest free.

 

So, it seems to me that the interest I've paid is likely to be £0 more than it ought to have been - I'd only have paid interest on monies borrowed in excess of my agreed limit. It seems reasonable that interest charges would apply to this.

 

Would this mean that I should leave the second sheet empty, and include no mentions of interest charged when I make my initial claim to the bank? Naturally I shall be filling in the third (8%) sheet when the dreaded moment comes, but I can't see any way in which the second applies..

 

Just wanted to check, this isn't my usual line of work after all! (though if anyone has a business that has computers that want fixing I'll be glad to help:-D

 

Anything but direct and unsubstantiated insults regarding my appearence are gratefully accepted..

 

Krakan


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Krakan,

 

You are absolutely correct, have understood completely, and applying the solution you suggest is spot on. Well done, and great to see such wonderful understanding of the workings and application of the spreadsheet. I'm touched.

 

A request for comments direct and without insult were unnecessary. I truly mean every word.

 

Seriously, you have it 'summed' up - pardon the pun.

 

Nice one.

 

Vamp. x:D

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Hi I just wanted to say thanks for the new and improved spreadsheet! I'm only just getting round to claiming at court and was getting a bit daunted, math is not my best subject! It is very easy to use.

 

Your efforts are much appreciated :)

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I've just used the new spreadsheet and added almost 10% to my wife's basic claim. What I ended up doing was to use the lowest balance in the preceeding month as the balance, especially as in many months there was a credit balance at the date the interest was deducted. If I didn't do this I ended up with no interest to claim back in that month even though I was being charged interest (if you see what I mean). I'm sure that my method doesn't skew that figures too much - it is only an estimate based on the data available (and without access to a mainframe data centre :rolleyes:).

 

Also the way HFX charge their interest is not (usually) for the current month, but the one preceeding it. I took this into account when I calculated the balance to use.

 

Anyway, thanks for the spreadsheet - I was wondering the best way to claim this related loss back. :cool:

 

Cheers.


Jeep (The Wife & I)

Halifax joint a/c (£3800 charges + £40 interest on charges over 11 years) - paid in full 23/06/06

Halifax joint a/c new charges £1100 - LBA sent 02/08/06

Halifax 2nd a/c (£1500 charges + £150 interest on charges) - partial payment received 13/07/06 (no s69 interest) - AQ filed 07/08/06 - Court awarded 50% of s69 interest (Bank didn't turn up!)

Halifax Visa (#1) Data Protection Act sent - statements arrived - £350 so far

Halifax Visa (#2) Data Protection Act sent - refunded £170

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Follow the route: FAQs > Template Library > Parachute Account > Bank Forums > Spreadsheet

All advice given in good faith and without prejudice or liability, to be taken at your own risk!

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Vampiress,

 

Thanks for the spreadsheet. However, there remains a question to which, I suspect, I am not the only one seeking an answer.

 

What's more, I have trawled all around the site and while I do not doubt it's out there somewhere, I'm buggered if I can find it!

 

Anyway, it's a simple question - at least, it is if you know the answer...

 

From where does the second lot of interest, ie the one you claim only if things go as far as court, derive? And, more to the point, why is it only applicable if things go that far?

 

Like I say, I'm sure there's a (relatively) straight-forward answer but I'm a journalist not an accountant or a legal expert and I'm blowed if I can work it out.

 

As ever, thanks in anticipation,

 

Fred_Funk


NatWest: seeking unlawful charges + interest incurred as a result of those charges of £4,292.82 and contractual interest (compounded) of £4,559.41. Court claim issued 16.01.08; acknowledgement of service filled by Cobbetts on 30.01.08

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Hello thanks for the spreadsheet, just one (possibly stupid) question!

 

Just entered the interest parts in on the right hand columns, and i take it that it is working out rough estimate of the interest charge which is the piece you would add onto your claim total?

 

19.62 interest.... balance of -1,441.44 at time of interest = 7.21 that i would then add to my charges to the bank?

 

i also saw someone else comment about the spreadsheet not working if the balance you enter is positive? i think u advised to try to work out the average balance for the month - but what happens if the average is also positive?

 

Thanks again!


[SIZE=1][COLOR=blue]Data Protection Act Letter Sent 11th May 2006[/COLOR][/SIZE] [SIZE=1][COLOR=blue]Statements Received 30th May 2006[/COLOR][/SIZE] [SIZE=1][COLOR=blue]Preliminary Letter Sent 5th June 2006 - Offer of £25 Made by Halifax - REJECTED![/COLOR][/SIZE] [SIZE=1][COLOR=blue]LBA Sent 16th June 2006 - No Response Received[/COLOR][/SIZE] [SIZE=1][COLOR=blue]Money claim submitted 6th July 2006[/COLOR][/SIZE] [SIZE=1][COLOR=#0000ff]Claim served 12th July 2006, Acknowledged by Halifax[/COLOR][/SIZE]

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Essjaydee,

 

You are right to add the interest to the charges (of course, for other looking at this post, I'm NOT talking about the 8% interest).

 

Please see my notes in the spreadsheet as to the date and balance used. They can only ever give an estimate.

 

Vamp. x


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I downloaded the basic Xls sheet, I have entered the statement date and amount and reason. But how do i calculate the days since offence. Do i have to count back for every transaction (about 30)? Is there an easier way to work it out?

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Tim,

 

There is a formula set up in there. Don't delete it. You may need to copy it out again.


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Hi,

 

Apologies if this is the wrong place to ask this question, but at what point does the 8% County Courts Act (?) interest get applied? I ask because there are a lot of conflicting accounts (I can expand if necessary) and I like to know exactly where I stand (especially with the letter before action).

 

From what I've largely pieced together, I need to:

 

1. Send a preliminary letter with a list of charges and the approximation of interest charged, without the 8% interest.

 

2. If I don't get any joy, I need to send a letter/notice before action, again including the list of charges but I'm not clear whether or not I can include the 8% at this stage - I'm thinking this is, again, without the 8% added....? :?

 

3. Still no joy, I need to file a claim with the county court, at which point I can add the 8%.

 

Is this the case or have I completely lost it?

 

Many Thanks

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