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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Back In The Saddle Again!!


jo1006
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Hi All :D

Well, the honeymoon is over and we're at it again!! We have just sent off the preliminary approach for payment for our other account with LTSB and yet another request for repayment of charges for the original account! Lets hope that it will be settled quicker than our original claim - that took over 7 months from start to finish. We are still awaiting a cheque from LTSB for the court costs which they promised us two weeks ago!

 

We will keep everyone informed of progress.

 

Mick and Jo:D:D

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Hi,

The [edited] still manage to wrong foot us! I've just got home from work to find two letters, one from LTSB threatening me with all sorts and the other from their minions SC&M also threatening me, this time with attachment of earnings, warrant of execution and charging order. If the [edited] pay us what they owe us, it will more than clear the £759.00 overdraft we have with them! It appears to me that the left leg has no idea what the right leg is doing.

And we are still waiting for a cheque they promised us two weeks ago!! Any advice anyone - this cheque would come in really handy as our cupboards are bare now!

just hanging in there,

Jo and Mick:-(:-(

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With regards lloyds and [problem] threatening you to repay the overdraft you may want to take a gander at my thread at http://www.consumeractiongroup.co.uk/forum/lloyds-bank/38961-davethorp-lloyds-tsb.html as you could be heading towards a similar situation with lloyds claiming against you and you counterclaiming. Lloyds seem to be getting [problem] to call in all debts lloyds think are owing to them to recover money they have had to pay out from settled claims. Course they don't expect us to be on the ball as well and know we can claim back off them

All my posts are made without prejudice and may not be reused or reproduced without my express permission (or the permission of the forums owners)!

 

17/10/2006 Recieve claim against me from lloyds TSB for £312.82

18/10/06 S.A.R - (Subject Access Request) sent

03/02/07 Claim allocated to small claims. Hearing set for 15/05/07. Lloyds ordered to file statement setting out how they calculate their charges

15/05/07 Lloyds do not attend. Judgement ordered for £192 approx, £3 travel costs and removal of default notice

29/05/07 4pm Lloyds deadline for payment of CCJ expires. Warrant of execution ready to go

19/06/07 Letter from court stating Lloyds have made a cheque payment to court

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just had a look through Dave and your responses and pre-empting are impressive. Hope you wont mind if we borrow some of your ideas, letters etc. should we need them.

good luck, and we'll keep watching with interest. One of these days, they will realise that we are not prepared to lay down and be trampled on!!

Jo and Mick

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  • 3 weeks later...

Hi All,

Well just as expected, the bank has not acknowledged our letter requesting repayment of the charges, so we are about to send the letter before action. Hopefully, one day, they may realise that we are prepared to take it as far as it will go in order to regain what is rightfully ours.

I feel as if we are on yet another emotional rollercoaster!:mad:

Still, we keep plodding on.

Does anyone have any advice, or new info that we may be able to action?

Jo and Mick

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  • 2 weeks later...

Hi All,

We have just received a letter from LTSB signed by one Jamie O'Neill, Assistant Manager.

It goes like this,

Dear Mr and Mrs Butler,

Thank you for your letters dated 7 February 2007. I have noted your comments, but unfortunately I cannot add any further information to our previous letter or agree to your request. Since the bank's final response has been issued, I must advise you that we will not be entering into any further correspondence regarding the points you have raised.

Yours Sincerely,

 

Jamie O'Neill.

 

So, I telephoned the customer service recovery centre, and got Mr O'Neills answering machine. I explained that we had not received any letter or final response from the bank and our next step would be to file the two claims for both accounts with the local small claims court. I added that should Mr O'Neill wish to enter into dialogue regarding this matter he was most welcome to contact us on our home number and either my husband or myself would willingly discuss this with him.

As yet, no 'phone call!! ;)

So, once again we are getting our claim together and rootling round for the £120 to lodge it with the small claims court.

Has anyone else received a response like this? Any advice anyone?

 

Jo and Mick

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Hi J&M,

 

Yep, its all standard. Go ahead and file the claim.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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