Lets get it on

[ronin666]

Hi just wanna say what a great site this is. Found it at the end of last week and have been studying it over the weekend. Sent off my letter to Barclays for DPA yesterday recorded delivery and know it was delivered today cos i just checked so fingers crossed this is the start of successfully getting back all the money they have taken from me. It is a pity that you can only ask for 6yrs worth of charges because i have been banking with them for about 18yrs and hate to think what they have taken from me over that time. Wish i had listened to my mum about keeping all those statements nice and safe. LOL Anyway got another claim underway with another bank as well which is not for as much but has a default on it as well so hoping to get that removed in the end. Then its the credit cards.

[bram stoker]

Good luck and keep us posted.

[ronin666]

Got a letter responding to my DPA letter from a Mr Peter Townsend. Which i will try and post on here when i work out how to. Basically it says that they will be sending me copies of my statements free of charge but the library letter i sent them is a load of tosh. Is this a new response from Barclays or has everybody got this response.

[ronin666]

Data Protection Act

 

I refer to your letter dated 8 may, which was pasted to me for comment due to your request for certain information under the terms Data Protection Act("the DPA").

Please be aware that the bank is not under any obligation to present information according to any particular format. Therefore, your request to assemble a schedule of charges is turned aside. You may of course obtain this data from copy statements and these will be supplied to you shortly without charge on this occasion. In the circumstances you cheque is returned herewith.

As regardfs your mention of "manual interventions", the DPA does not oblige the bank to comment about internal policies and procedures. Furthermore, in the context of managing transactions arising from out of order accounts the bank does not hold information you have requested in a form that would be coverewd by the DPA. Whilst aggregated information is retained for statistical purposes, this would not constitute "personal data" under the DPA and therefore would not be covered by a s.7 DPA subject access request. For the avoidance of doubt, the fact that we do not generally rrcord information in a way that ois caught by the provisions of the DPA, is in no way an admission that there was no such manual intervention.

Notwithstanding the above the bank is of course entirely willing to supply the general information that should be disclosed due to the DPA. To initiate the process Barclays will require payment of a £10 feee per individual which should be provided by cheque, payable to BArclays PLC, directly to this department. Upon payment of the fee(s) the relevant information will be supplied as promptly as possible.

 

Blah blah blah

 

 

Thats what they said and i don't really understand any of it lol

[ronin666]

oh and any spelling mistakes are mine not the banks unfortunatly. lol

[Rooster-UK]

Fairly standard response from Townsend. The usual delaying tactics.

Don't let them phase you. Keep to YOUR timetable.

Good luck.

[imamum!]

I had a similar letter but without this bit...

 

For the avoidance of doubt, the fact that we do not generally rrcord information in a way that ois caught by the provisions of the DPA, is in no way an admission that there was no such manual intervention.

 

I sent the tenner and got a huge pile of around 400 sheets of info regarding my account, all personal stuff, cheque books and paying in books requested, and much more, much of which in a language very difficult to make sense of! I have poured through the info and found nothing relating to manual intervention except a 'notepad entry' about two paid referral fees that were repaid to me due to the bank's error, and i think that was a phone call i made if memory serves me!

 

Anyway, i personally wouldn't bother sending the tenner again as it's fairly obvious that they aren't going to give you what you're after by the letter they sent you...anyone else got any views on this?

[ronin666]

Got my statements today and just been thru them. Bit disappointed cos it's only £1215 in total could have sworn they were taking money more often! Well guess i'm not as bad with my money as i think i am. Gonna post the 1st letter tomorrow and now the long wait begins.

[ronin666]

Just got a letter from the customer relations team. Saying my comments are receiving attention and a member of his team will contact me shortly enclosing a copy of their complants leaflet and thanking me for my patience. No mention of a time scale which some people have receivied. Gonna wait for my 14 day period is up and then send an LBA. Wonder if they are finally getting the message.

[ronin666]

Been a bit busy of late so haven't posted regarding my progress with barclays.

No real response other than the usual to my LBA so filled in the moneyclaim form and sent it off. Recieved a response saying they intended to defend. Their defense and the AQ form turned up last friday. Have filled that in as well and will post it off this friday when i get paid. Tho tomorrow i will phone them and see if they will negotiate a settlement because they seem quite willing to do this.

[ronin666]

Can anyone help me or at least point me to the correct thread on this forum

Today i received a Notice of Allocation to the Small Claims Track (Hearing) for a hearing on the 22nd of december at southampton county court. Not to sure what i should be putting in my statement to the court and what documents to send with it. I would just like to make sure that i don't leave anything out. And present them with an easy win.

Also as anyone else got to this stage with Barclays?

[bearo]

This is a guide to a basic court bundle that you will need http://www.consumeractiongroup.co.uk/forum/bank-templates-library/33060-basic-court-bundle.html

 

however as sugessted by the author of the thread it is also a very good idea to do some research of your own into what you will need.

Any help req just post here!

Sharon

[ronin666]

Just a quick question about maybe accepting a settlement from Barclays.

Have just sent in my bundle to the 2 other parties and altho its a few days late i'm hoping that the judge will accept it.

Anyway recieved a letter from barclays this morning stating that they thought my claim was weak and was destined to fail but they were willing to offer me a settlement. This figure falls about £200 short of the figure i reckon they owe me in charges about £400 short of the figure including court costs and about £600 of the figure if i included the 8% interest that would be applied by the court.

Now i'm wondering what i should do.

 

I'm not worried about going to court but if i could avoid it would be nice.

Now would i be within my rights to negotiate with them for the full amount including court costs and maybe the 8% interest i would get if i won in court. Or does anyone think thats being a bit to cheeky.

 

Now i'm pretty confident that i'm gonna win in court and this is just them trying to get out of going to court.

 

Any advice would be appreciated.

[ronin666]

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