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    • Thanks for all the suggestions so far I will amend original WS and send again for review.  While looking at my post at very beginning when I submitted photos of signs around the car park I noticed that it says 5 hours maximum stay while the signage sent by solicitor shows 4 hours maximum stay but mine is related to electric bay abuse not sure if this can be of any use in WS.
    • Not sure what to make of that or what it means for me, I was just about to head to my kip and it's a bit too late for legalise. When is the "expenditure occured"?  When they start spending money to write to me?  Or is this a bad thing (as "harsh" would imply)? When all is said and done, I do not have two beans to rub together, we rent our home and EVERYTHING of value has been purchased by and is in my wife's name and we are not financially linked in any way.  So at least if I can't escape my fate I can at least know that they will get sweet FA from me anyway   edit:  ah.. Sophia Harrison: Time bar decision tough on claimants WWW.SCOTTISHLEGAL.COM Time bar is a very complex area of law in Scotland relating to the period in which a claim for breach of duty can be pursued. The Scottish government...   This explains it like I am 5.  So, a good thing then because creditors clearly know they have suffered a loss the minute I stop paying them, this is why it is "harsh" (for them, not me)? Am I understanding this correctly?  
    • urm......exactly what you filed .....read it carefully... it puts them to strict proof to prove the debt is enforceable, so thus 'holds' their claim till they coughup or not and discontinue. you need to get readingthose threads i posted so you understand. then you'll know whats maybe next how to react or not and whats after that. 5-10 threads a day INHO. dont ever do anything without checking here 1st.
    • I've done a new version including LFI's suggestions.  I've also change the order to put your strongest arguments first.  Where possible the changes are in red.  The numbering is obviously knackered.  See what you think. Background  1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of November 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.  Unfair PCN  4.1  On XXXXX the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) the solicitors helpfully sent photos of 46 signs in their evidence all clearly showing a £60.00 parking charge notice (which will  be reduced if paid promptly).  There can be no room for doubt here - there are 46 signs produced in the Claimant's own evidence. 4.2  Yet the PCN affixed to the vehicle was for a £100.00 parking charge notice (reduced if paid promptly).  The reminder letters from the Claimant again all demanded £100. 4.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.   4.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim. No Locus Standi 2.1  I do not believe a contract exists with the landowner that gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-  (a) the owner or occupier of the land; or  (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44  For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.  2.2  The Defendant requested to see such a contract in the CPR request.  The contract produced was largely illegible and heavily redacted, and the fact that it contained no witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “No Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract. Illegal Conduct – No Contract Formed  3.1 At the time of writing, the Claimant has failed to provide proof of planning permission granted for signage etc under the Town and Country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.  3.4        I also do not believe the claimant possesses this document.  No Keeper Liability  5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.  5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.    5.3        The claimant did not mention the parking period instead only mentioned time 20:25 which is not sufficient to qualify as a parking period.   Protection of Freedoms Act 2012  The notice must -  (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; 22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim. 5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable. Interest 6.2  It is unreasonable for the Claimant to delay litigation for four years in order to add excessive interest. Double Recovery  7.1  The claim is littered with made-up charges. 7.2  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100. 7.3  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims. 29. Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practise continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.” 30. In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverable under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...'' 31. In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 2) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case. 7.7        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.  7.8        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).  In Conclusion  8.1        I invite the court to dismiss the claim. Statement of Truth I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. 
    • Scottish time bar: Scottish appeal court re-affirms the “harsh” rule (cms-lawnow.com)  
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dibby v Exclusive Leather Sofas


dibby
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Firstly well done to Sharon1t for securing a refund from Exclusive Leather Sofas. :grin:

 

I'm having a similar problem with ELS. I bought a sofa and chair back in September 2006 - paid for up front and in full (£2700 for the furniture and an extra £50 for delivery!). I was assured by the 'friendly' salesman that delivery would definiately be before Christmas. Of course this did not happen. I get a telephone call from them just before the holidays to tell me that the furniture would not be arriving before Christmas. OK!

 

I hear nothing further from them. I rang them 12th January 2007 to be told that 'the person dealing with this' was not in the store and that she would call me back. Of course she never did.

 

Prior to this, on 8th January 2007 I had spoken with a guy at this store (Cannock branch) who said that upon looking at the paperwork he could see that the sofa and chair had indeed just arrived in the UK that morning and that he would call me in a couple of weeks with a delivery date. This was not acceptable to me and I guessed that I was being told lies. So I called the store back a couple of days later and spoke to another person. I asked whether or not she could 'see' if the furniture was in the UK from her paperwork (not mentioning that I had been told this). She said she couldn't establish this unless she called the manufacturers. So, one person told me the furniture was here, the other person contradicted this information. So, I'm worried now.

 

I told the person on the phone that I intended to cancel the order. She informed me 'the manager' was out but that she would pass on the message. Of course nobody called me back. I wrote to them expressing my disatisfaction and outlined the reason for wanting a full refund. I heard nothing from them.

 

I got in touch with Consumer Direct (linked to Trading Standards). I sent ELS's a 'Time of The Essence' letter saying that I would agree to accept delivery by 26th January 2007. After that, they were in breach of contract. Again, no response from them. I next called them on 2nd February 2007 to be told that they were NOT going to give me a refund. The 'manager' said that she didn't know what the problem was because they were 'trying to organise delivery'. In effect, they are totally ignoring my letters. I told her that unless I am refunded, that I will take them to court. She sarcastically informed me that that is my perogative.

 

Basically, they have had £2749.99 of mine for over five months. I hav no furniture and they refuse to refund me. I've paid for their credit details online which shows several name changes and CCJs, although their credit worthiness is good, apparently.

 

My next step is court. I suspect that they will take me to the brink before issuing me with a refund - that's if they dont go pop in the meantime.

 

So, be warned. Avoid EXCLUSIVE LEATHER SOFAS at all costs.

 

I'll keep you all posted. Sorry for the lengthy post.

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  • 2 weeks later...

Received a call from ELS this afternoon from a very angry and aggresive manager. She has seen my posting and basically rang to give me a grilling. She tells me that all they have ever done is try to organise delivery of my furniture. But that I have refused delivery. It really does astound me. For most of the the past 22 weeks I have been waiting and chasing up delivery of this furniture. My calls were not returned, and when I DID eventually speak to the manager a couple of weeks back she was unhelpful and sarcastic.

 

She has informed me this afternoon that they are sending me a letter informing me that delivery will take place this month (I believe she said). I told her I gave them a deadline and that deadline has passed. But she didn't particularly want to hear what I said to her.

 

My claim form has been returned to court today and I will let a court decide this outcome.

 

She claimed that she is unable to post up a comment on this forum because it would 'just be deleted'. But I'm not sure if she has tried. I for one would welcome any comments made by ELS. This is an open forum and I would like to think a fair one.

 

I dont think my complaints and my request for a refund is unreasonable. In fact it's five months tomorrow since I paid for this furniture.

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  • 3 weeks later...

I have began court proceedings on this one which has cost me a further £120 so far. Exclusive Leather Sofas are defending the claim and have filed an Acknowledgement of Service. Basically this gives them 28 days to provide their defence details.

 

Referring back to the abusive telephone call I received from the store 'manager' in Feb, she informed me (or should I say spat at me) that they would be delivering my furniture on 27th February. And that she was sending me a letter confirming this (prior to this when I complained that they never communicated with me by phone or letter, she had told me that it wasn't company policy to send out letters).

 

When I tried to explain that the deadline had passed, she ignored me. I did receive a letter from her in the post the following morning - the one and only ever. But it was addressed to someone entirely different. I returned the letter to them (keeping a copy) and heard nothing further.

 

I cant fathom WHY they are operating in this way. You know, if they'd only kept me abreast of the situation and been honest with me, I would probably have chosen another suite from them. But when my calls and letters were not answered, I knew something was very wrong.

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  • 2 weeks later...

Dibby

 

We have almost exactly the same situation and the manager (boulton) has informed me that she looks forward to recieving the court summons and that as we are not listening to her(!) she has ordered me a new sofa anyway. We had a sofa delivered in February but it was so poorly made it was dangerous, especially with kids around. Our initial rejection was made on delivery to a chap at the store who seemed quite helpful. He was then sacked according the the manager for stuffing up the order in the first place.

 

We have filed court papers and will be looking forward to taking this one to the wire.

 

Biffa99

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I wish I knew were ELS find the time to play games with people, and having to go in and out of court. from what I have read, they should be in court 7 days a week for ripping people off like this. I must print off some of these comments to show Trading Standards when I visiit then next.

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  • 3 weeks later...

Update on my dispute with Exclusive Leather Sofas.

 

My court papers were sent to ELS on 27th February 2007. ELS immediately defended the claim on the same day which gave them a further 28 days to file their own particulars.

 

I was informed by the court on 6th March (one week later) that they had received a cheque from ELS for the full amount of my claim, plus court costs of £120. I received a cheque from the court on 31st March 2007.

 

I am happy to say that this vile experience is behind me now - despite suffering considerable stress and having to wait 7 months for my refund.

 

I knew this company was going to take me to the brink before paying up. This appears to be their method (see other posts). I would urge anyone having similar problems with ELS not to give up and to pursue your claim to the end.

 

I would like to thank Consumer Action Group for enabling us (the consumer) to post up our experiences with this particular store. I hope that it helps other members of the public avoid such experiences - if they have the foresight to do a search on this company before parting with any money.

 

Good luck to everyone else who are sadly having to fight with this company. I wish you well.

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Well done Dibby

 

Another win for the consumer, lets show these companies that we cant be pushed around. I'm currently in battle with Land of leather, usual rubbish - made a complaint two days after delivery and told it was 'wear and tear' they have until 14th or they'll be getting a court summons as well.

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Well done dibby - once again this supports the fact that Exclusive Leather Sofas in Cannock operate in this manner as a norm as a really shoddy trader.

 

Divine retribution I hope you are relieved not to be working for this company anymore. We did have dealings with a nice bloke there who got the sack shortly into our dispute. ELS staff blamed him for the errors (completely untrue and we did discuss in the store our dismay at this sacking) and I really knew then the business ethics of this company were gutteral when I found out what had happened!!!

 

I am most interested in:-D ELS pseudenoms on these sites. There have been Loby Lou and DFSSALES as well as others on the click2complain site - (make sure you put lots of thumbs down postings for ELS). They really should not get any positive air time at all and in fact this sort of spineless pretence speaks for itself. Loby lou never did take me up on my offer to meet up........

 

As dibby puts so well.... dealing with this company was traumatic to say the least and I would hate anyone else to have dealings with them. They should either change their trading practice or be forced out of business - either of which will stop it happening to anyone else. I tell everyone I know about this company and in my line of work I meet a lot of people.:)

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LoubyLou worked for the company for years. Had a really good relationship with the owners dad (the original owner who is a nice enough bloke), but a ****e one with the current owner (the owners arrogant son). i worked at the Cannock store, Lou worked at Bham. Not much difference. tho' i was surprised she was so nice after the way she was treated at the end. dont know the full story but she was well slagged off all over the company. Sad really. i had the impression that she did loads of work at Bham trying to keep things going..... But after the way i was treated i am not really surprised at the reaction she got after she left. I will go and have a look at click2complain and may join in the action there.:mad:

 

As to the general comments about customer service its mostly down to arrogant and selfish management practices. The workers are under so much pressure to lie to customers that its a wonder they hold on to any staff at all......

 

yours honestly

DivineRetribution

The Truth, The WHOLE Truth and NOTHING BUT THE TRUTH>>!!!!!!!

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  • 5 weeks later...

Hi, be warned. Retribution is a wonderful thing, but only if you are careful.

 

ELS was a shocking place for me to work. If anyone has anything to ask about this company just let me know and i will help any way i can. Having worked at the heart of the company i know how it works and can answer most of your questions.

I will say this in fairness. In my time there hundreds of orders passed through the company and although the service departments were always busy there were never that many comaplinants. You always do get a few who will do nothing but complain from the begining.

HOWEVER, that is no excuse for the attitude i saw used with customers, both directly and over the telephone. The management practices were severe, both for the customer and staff alike. The staff work on one principle alone, and i doubt it will ever change. that was:

"I am the boss, you do it the way i tell you to do it and that's it. Your thoughts and opinions on my practices are irrelevant. Do it this way or dont come to work".

That about sums up working at ELS.

 

Your truly, awaiting questions.

Divine Retribution

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Hi DivineRetribution

 

I'm not entirely sure what you mean when you say:

 

"Hi, be warned. Retribution is a wonderful thing, but only if you are careful."

 

I think you are the only person here who has used this term in conjunction with ELS. I dont quite know why you are warning us either (?).

 

Thank you for your offer of information on this company DR (you obviously feel slighted by the treatment you received whilst working there), but there is nothing further I wish to know about Exclusive Leather Sofas.

 

I hope you have found another job that you are happier in.

 

Dibby

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  • 5 weeks later...

To all concerned,

 

After being recently notified of the contining threads on this, and other web sites, we have decided to give our email users a point of contact that they can use directly within the company to air their views and otherwise get resolution for their problems. We are a family run business and greatly value our clients and are dismayed by the reports on this, and other web sites, that have recently appeared.

If you have any queries regarding an order or enquiry with our business then please feel free to email your grievances to the following email address and we will be only too happy to do our best to help you.

 

 

Thank you

Exclusive Leather Sofas

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"If you have any queries regarding an order or enquiry with our business then please feel free to email your grievances to the following email address and we will be only too happy to do our best to help you."

 

Hmm, I suspect ELS would rather any 'problems' be kept private and away from this site.

 

Note to ELS. I would assume that the people who have posted on this website have indeed tried to sort the problem out with your first - before having to resort to posting here. If you value your customers, as you say you do, then you have to act as though you do.

 

And that's where a website such as this comes into it's own. It highlights bad business practices.

 

ELS, your business IS your customers and you cannot continue to treat even 1% of them in this manner.

 

As I've said in a previous posting, if your store had kept me informed and explained the situation, I would have happily chosen another sofa that WAS available. Instead, my calls were never returned and I was lied to time and time again. I was screamed at by your store manager when asking for a refund. It was disgusting. Perhaps you ought to start by rectifying your staffing situation at Cannock Branch.

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I totally agrre with the previous two comments.

It is important to let other unsuspecting people know the problems that they may face when purchasing from this company.

It is interesting to see ELS that you say you are a family run company, we were also told this when we made our purchase from you. I would just like to point out that we have a family company and if we treated our customers the way that you do then we would be out of business very quickly. Word of mouth is the best advertising for a company such as yours, you need to work hard to make sure that 100% of your customers will pass on positive recomendations about you.

Luckily sites like these exist to make sure that people can make an informed choice.

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