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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Jess v A+L ***WON***


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Im struggling, i cant get my head round the statement of evidence, it all reads jibberish to me and i am fast running out of time. any advise would be very much appreciated.... i am working from this version...

 

http://www.consumeractiongroup.co.uk/forum/general/53570-new-strategy-allocation-questionnaires-3.html

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Feels like a lost little girl x

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One last quiki as well... as Wragge are acting on behalf of A+L, do i send bundle to them or to A+L, or to both *hopes she dont have to print off another 100+ pages*

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I imagine all your correspondence is with Wragge now, so I'd say to them.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Wow its an amazing sense of relief, court bundle is sat in the hall and off to the post office tomorrow morning, will manually drop in the courts copy. I hope i am on the home stretch now, guess its just wait and see

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Feels like a lost little girl x

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Well done Jess. You've worked hard and your pay day will come soon.;)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Wow its an amazing sense of relief, court bundle is sat in the hall and off to the post office tomorrow morning, will manually drop in the courts copy. I hope i am on the home stretch now, guess its just wait and see

 

 

On the home straight now - can not belive they make us all go this far!

 

As I said to Mimi hope you all get a good sum for wasted costs as well - I think MOH deserves a good night out - as he puts up with all the time i spend on here - and more importantly a pressie for my lovely dog - who keeps plonking his head on my lap top as a heavy hint for attention:D

 

jan

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Shall i do anything??? My court date is looming in 2 weeks and my bundle was delivered yesterday, do i do anything???

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Feels like a lost little girl x

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The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Shall i do anything??? My court date is looming in 2 weeks and my bundle was delivered yesterday, do i do anything???

 

 

just as Mimijane has done I would think -just nudge Wragges just before the case to wake them up, in case they have missed the fact that your case is up on that date. Or the solicitor is on holiday :!:

 

jan:)

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Hiya, can anyone point me in the direction of any nudge letters...With just over a week to court i want to give them a little prod!

***************************************

Feels like a lost little girl x

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Hi Jess............. try here New---after 28 Days - Maybe No Aq!!!!!!! for nudge letters. You could probably adapt one of the letters in the link to nudge them with ;)

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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Ok nudge letters weren't really all that appropriate so how does this sound.....

 

Dear Sirs,

I am writing with a touch of disappointment that your company acting on behalf of A+L have not been in contact with me. I have waited to hear from you after you requested a stay to try and resolve the issue we find ourselves in, so was quite surprised that now only a week away from our court date and i have heard nothing from you.

 

*gone brain dead will edit shortly*

***************************************

Feels like a lost little girl x

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To be perfectly honest Jess I think nudge letters are unnecessary. You have placed your case in the hands of the court, so I think you should let them deal with it. Also it gives the wrong message to the bank. Let them come running to you. The court date is near enough now, so stand firm in your resolve and show them that you are prepared to go all the way if necessary. They probably won't be so keen.;)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Ok Caro... i guess im just trying to avoid actually havin to go to court cos i really really dont wanna lol

***************************************

Feels like a lost little girl x

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I know that, and you know that, but you don't want the bank to know that. If you haven't had a court bundle from them you could perhaps write to remind them when you should have received it and ask for your copy as a matter of urgency as the court date is imminent and you need to continue your preparations for the hearing.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Lol u must have read my mind, i had just foned the court before logging on and they haven't received one.obviously the court date is a week 2morro. I think i will take your advice and email them asking about it.

 

Thanks Caro

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hi jess

 

thinking of you

Hope everything goes ok

 

jan

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Thanks Jan, im going to wait for 2morros post (presuming they aren't on strike again) and if i dont hear anything i will start printing off my papers. Getting very stressed about it but the new meds from docs are helping a little. I get the feeling they will send a rep and request it adjourned till test case is sorted, thats just my luck lol

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Thanks Jan, im going to wait for 2morros post (presuming they aren't on strike again) and if i dont hear anything i will start printing off my papers. Getting very stressed about it but the new meds from docs are helping a little. I get the feeling they will send a rep and request it adjourned till test case is sorted, thats just my luck lol

 

yes - but as far as i can see this is up to the courts not A&L so for all of us who have paid court fees - they may decide to proceed- So lets hope if that happens you get a sympathetic judge ( such as the one in post 89 on my thread!:-D )

 

I expect we will all find out more in the next few days. I am going to carry on and prepare my court bundle anyway and see what happens.

 

We are the "CARRY ON REGARDLESS" gang of A&L :p

 

jan

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Good luck Jess, not that you'll need iticon12.gif

 

Having reminded Wragge time and time again of the looming court date this Wednesday, when they emailed through their "full" offer last week, they wrote as if the account is still open (which it isn't), mentioning 28 days to write to accept:rolleyes: When I rang them and mentioned the court date, the Wragge woman sounded very surprised and said she didn't know:confused:

 

They need to be reminded time and time again ... obviously inundated:rolleyes:

 

Mimiicon7.gif

A-Z CAG links to all documents you'll need for

your claim

(Thanks to Michael Brown for all his efforts)

 

http://www.consumeractiongroup.co.uk/forum/consumer-forums-website-questions/53182-cant-find-what-youre.html

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