who to send letter to at MBNA

[tote alley stressed]

Hi, confuse by all the different people who keep sending me letters from different departments? I now need to send one and the name that keeps constant is Phil Crocker. MBNA have said interest has now stopped after 6 months - yeah right. somehow I'm not convinced and they are threatening DCA. Have drafted a letter but need a name where I will get a courteous respone even though I am complaining about their 'team'

[Cornucopia]

Hi, confuse by all the different people who keep sending me letters from different departments? I now need to send one and the name that keeps constant is Phil Crocker. MBNA have said interest has now stopped after 6 months - yeah right. somehow I'm not convinced and they are threatening DCA. Have drafted a letter but need a name where I will get a courteous respone even though I am complaining about their 'team'

 

Hello Tote,

 

Personally, I would address it to :

 

Michael Rhodes

MBNA Europe Bank Limited

Chester Business Park

Chester

CH4 9WW

 

He is a bigwig at MBNA and while your letter may be passed to a minion, it will at least get it noticed.

 

Good luck and keep us posted.

 

PS : Watch out with them threatening a DCA, they did it to me without telling me they were going to - see my thread MBNA Nightmare!

[Bobbair]

I have an Alliance and Leicester credit card that is administered by MBNA. When I sent my SAR to MBNA I got a response from:

 

Stuart Johnson

Alliance & Leicester Credit Card

Insurance Service Department

Chester Business Park

Chester

CH4 9FB

 

Hope this is helpful, if not for you then at least for someone else!