WARRENTUFF v BARCLAYS ***16k Win***

[dylon]

Hi warrentuff

Just to let you know,I emailed Krysta on friday and as yet no reply the same as the phone call

,I just said that I didn't know who was handling my claim therefore I didn;t know who to contact as regards a settlement.I wonder how long it will take to answer,I'ii leave it until wednesday and email her again,I think they are giving you the run around hoping you'll get fed up and go away but stick with it it's worth it in the end.

Dylon

[thesergeant]

Warrentuff,

 

I'm sure you are, but don't forget to evidence all your phone calls, letters etc etc.

 

Once your claim is settled you can give them another kicking with the Wasted Costs claim ............... :D

[warrentuff]

Well the latest in the saga is as follows:

This morning I phoned and spoke to Paul Quinn, who advised that he receives over 700 call from claimants, I aksed if he had read my email, no was the answer!!!. No information had been sent from accounts !!!!!. and that the figures would need to be looked at, I stated that within our conversation last week he stated that Barclays were settling all claims 100% together with 8% Interest and court cost, Well, Mr Paul Quinn refuted this and stated that he would not have said this, he denied all knowledge of this conversation!!!!!, by this point I was hopping mad , I said he did state this and he said was I calling him a liar, and in not so many words he was CALLING me a liar, he then stated that if I had no further questions which he could give me an answer he was ending the call. And he did!!!!!

WELL I JUST WANTED TO BURST INTO TEARS I WAS SO :mad: . I had a cup of coffee to compose myself and thought right, i have not come this far to be spoken to like this, and to be told that I have made things up, so I called the main barclays switchboard to be put through to the person who heads the Litigation dept, went through to his temp PA and stated that I was making a formal complaint about Mr Paul Quinn and the way I am being treated re delays all the time. Her name was Emma Williamson, who was very nice and stated that she would get the head of dept to ring me back in 2 hours.

2 hrs later on the dot I was telephoned by a Robert Allen who could'nt apoligise enough. to cut a long story short and not to bore you, He stated the following:

Paul Quinn had been spoken too and he apoligised for his behaviour.

He went through the process of what data is needed. I did stress however that I have a letter from the Woolwich back in Feb which states that all corr and docs had been forwarded to Barclays.

He gave me his personal number 0207 1162709

He stated that I can call him at any time.!!!!!!!!!

He stated that he had personnally moved my claim on re settlement offer!!!!

He stated that with my permission a Robert Saunders will now take over the handling of my claim.

He stated that Robert will Call me personnelly before the letter is sent with final figures!!!. He stated that he was sorry and hopefully nothing will go wrong and that there would be no further delays!!!!!!!.

Lets hope he's right, I look forward to receiving a phone call and hope that Robert Saunders is a more pleasent person to deal with.

I did however state that I was prepared to swear under oath that all what has been stated in these conversation was indeed said!!!

So what started as a very bad day finished on a more brighter note

 

Will keep you posted

 

Warrentuff

[hannahbtw]

Hi Warrentuff!

 

Look at you getting a personal number for Mr Allen!

Hehe! You lucky thing!

 

On a serious note... Robert Saunders dealt with my claim and was brilliant, he is new, but did what he said he was gonna do, on time and without follow-up e-mails or phonecalls needed on my part. If only all legal clarks were as on-the-ball!

Hopefully your claim will run smoothly from now on in.

I contacted Robert by phone on the monday and by friday my settlement in full was in my Woolies account ready to draw (which i hasten to add that i did!! rather speedily!)

 

Good luck with it all darl!

Han x

[dylon]

Hi Warrentuff,

Do you think it's worth emailing Krysta again or should i phone Barclay's H.O.and hopefully speak to a person not a machine?

Dylon.

[warrentuff]

thanks Han

 

Hopefully I will now see some action, this has certainly been a roller coaster of a day. Robert Allen did state that I should receive a phone by friday let's just hope he keeps to his word. Had the carpet man round today measuring up, so they had better hurry up!!!!!!

 

Will keep you posted

 

Warrentuff

[Druids36]

hello,

oh my .... wish i'd read what you've been through earlier!!!

it sounds like they are worried about what this paul quinn bloke said/did!!

i bet i get him when i get that far i always get the B******S !

hang in there sounds like you're nearly at the finish post and then take a nice holiday and RELAX knowing little YOU beat them:D

thankyou for all your help (keep it coming please:o)

Druids36 ( i know what you mean about a more girly name, this one was my hubby's idea!!!!)

[warrentuff]

Hi Dylon

 

Keep on, it's the only way we can get anywhere, after what happened today I would urge everyone who thinks they are getting the run around to keep on and not give up, give eveyone a call and keep trying every so often say half an hour, hopefully someone will pick up and you will find our who is dealing.

 

Let me know how you get on.

[dylon]

Me again do you think its worth me giving your good friend Mr.Allen a ring to see if he can sort things out by the way well done for getting things sorted out.

Dylon.

[warrentuff]

Hi Druids36

 

I have to say I chuckled, yes not very girly, but my real name is not very interesting and I couldnt think of anything else. Everything else I thought of had aleady been taken, even the Dog's name ROLO!!!!!!.

Of course I will keep on helping, hopefully someone else can learn of what to do and not to do from where I have gone right or wrong.

 

A holiday is booked in Turkey, taking my daughter for her 1st time abroad, she has had to wait 10 years while mummy and daddy fight to pay peter and take from paul whilst all the time trying to keep the bank sweet by making sure they had their charges paid, on the day they stated and at a time that suited them best, forget just trying to get by. rant over!!!!

 

Will keep you all informed of any settlement that comes my way this week!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Warrnetuff

[warrentuff]

Dylon

 

Why not, he was very pleasent and sounded good to his word, (I will let you know FRIDAY if this is the case !!!!!!), just state that you have left umpteen messages and emailed and would really appreicate some feed back.

my moto has always been "if you don't ask you don't get"

 

Let me know how you get on.

 

Warrentuff

[warrentuff]

Thanks Han

 

hopefully now I will see some action, thansk also for the low down on Robert Saunders, I might even phone him on Thursday morning just to see how he is progressing!!!!!!!!!!!!!, and maybe just maybe give him a gently nudge, I mean, I wouldnt want to upset him, it's just not in my nature to complain!!!!!!

 

Warrentuff

[dylon]

Cheers Warrentuff,

Looks like I'll be running up a bit of a bill on the old mobile tomorrow I'll keep you posted,thanks again.

Dylon.

[marley2009]

hi warrentuff.

 

Robert saunders is really nice, i emailed him and he reply within the hour, so he does answer u, havent actually spoke to him yet but in the emials he does sound nice, so hopefully you will have more luck with him.

 

amandax

[warrentuff]

GOD BLESS ROBERT SAUNDERS, GOD BLESS THIS WEBSITE AND GOD BLESS ALL OF YOU WONDERFUL PEOPLE.

 

Guess what !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Wait for it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Robert phoned !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! wait for it

 

I'VE WON, I'VE WON, I'VE WON :D

Robert emailed me with settlement offer !!!!!!!!!!!!!!!!!!!!!!!!!! wait for it

 

Every single penny, yes every single penny, did I say every single penny!!

 

I can't contain myself any longer so here goes.

 

Settlement offer received for just under £16,000.00, I did mention £16,000.00 did'nt I. Every single penny, no quibbles, no buts. When Robert phoned I stated that I had to deduct £1K from my original claim as it would make my claim over the £15K and I could not efford the court cost at the time, Quess what they even added that in!!!!!!!!!!!!!!!!!!!!. I read the offer and immediately faxed back, I just can't bloody believe it everybody, good things never happen to me, well they bloody well do now.

I emailed Robert back and asked when do I get the money, He emailed me back by return ,he will advise accounts to get it paid by Friday. Did I mention Friday, oh yes I did, never mind.

You have no idea how this is going to change me and my family, no more debt, no more phone calls at work, no more worry .

 

How can I ever thank you all, if you had not all pulled me through the darkest of moments, especially yesturday, I would have given up at the 1st stage.

 

I can't believe my phone call actually prompted Barclays to pull their socks up around their waists. You have to follow my lead and phone and phone and phone and phone again.

 

Did I mention that I've WON, I still can't believe it. Turkey here we come. Am I the biggest win yet on the woolwich/barclays site, I don't know.

 

I've brought a bottle of champagne to celebrate, the cheap version may I add, I'll wait for the dosh and treat myself and my family to the real thing. Gosh and golly gosh, i've won.

Dare I say it God Bless barclays, and god bless me for having the guts to make that phonecall yesturday .

 

Let the good times roll.

 

A very, very, very happy (infact I could not be more happy) (except when I gave birth to my daughter, better say it or she'll have my guts for garters).

 

Warrentuff.

[Michael Browne]

Excellent!!

 

Please complete the bank survey……….and maybe a donation.

 

See here for advice after settlement:

http://www.consumeractiongroup.co.uk/forum/general/7261-when-you-get-your.html

 

Please PM a Mod with details of your settlement for the Litigation Concluded forum

 

Congratulations. Enjoy the dosh!!!

[warrentuff]

how do I PM an MOD!!!!

 

a getting drunker by the minute

 

Warrentuff.

[Michael Browne]

Martin 3030 is on-line at the moment:

http://www.consumeractiongroup.co.uk/forum/member.php?u=21534

Scroll down to ;Contact Information' and click on Send Private Message

[hannahbtw]

I'm so chuffed for you hun! :D Thats a whopping settlement!

You deserve every penny...after all it is all your money!!

I knew Robert would come through for you..he was a diamond on my claim.

Just sit back and wait for friday now..only a couple more days to go and its all over!

Huge Congratulations to you...spend it wisely hehe!;-)

 

From a fellow Woolies-Victor (woohoo!)

Han x

[disneygal]

wooohoooo!!!!!!! well done you ! i pray mine will be as easy !!

good on ya ! and totally enjoy your hols xxxxxx

[warrentuff]

Thank Hannah

 

Yes it will be spent very wisely don't you worry, we moved into a new house last year, and have not been able to afford carpets on the stairs, (its a 3 storey) so that's first, I am going holiday shopping this weekend with my daughter, so I will be treating myself a bit, and we won't have to worry about the spending money on our hols!!. The rest is to pay all the loan sharkes off which we had to take out in the 1st place because of these huge charges, and the little that's left will put in savings (for how long, now thats a different matter!!!!!!

 

Warrentuff

[MARTIN3030]

Wow Congratulations.This is assurance for all Barclays claimants.We have known all along that they only move at the last minute but to actually endorse it is quite clumsy of them.

I take delight in changing your thread title to won .......Krysta Campbell by the way is no soft touch I had the experience of this with my first Barclays claim.

Just remember.....she is being employed to do her job and is seen as ambitious as a high flyer.....cant really call her for that but pity she is not on the winning side !!

[st3v3101]

Well done!!! Have been following your thread closely, as I am claiming nearly £10k from the Woolwich and you've been an inspiration. I have received my transfer of proceedings and their defence today, and no AQ required, so awaiting court date now.

Your victory has really perked me up from feeling it's all getting on top of me to knowing I can soon be counting the cash!

Enjoy!

[warrentuff]

Martin

 

I have never had a problem with Krysta, in fact I have only spoken to her once, it was Paul Quinn who was the pain. but hay ho, all over now.

 

Warrentuff

[warrentuff]

st3v3101

 

Go get em - Take it from someone who thought this would never happen!! patience and dertermination that's what you need, Well, not exactactly patience in my case, but guts.

 

Warrentuff