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    • Hello, Firstly, and most importantly I am sorry for your loss. I would go back to the bank with the death certificate and ask them to step in. Remind them firmly but politely that there is no limit for DD claims
    • My wife is the named person to his bank account with him having Dementia being his daughter (I say named person she still is but he recently passed away and the deputyship application has now being stopped by the solicitor as it's no longer needed) We've only just got the Death Certificate so the bank will be the next step informing them. She went to the bank and explained the situation but even being his named person the bank said she didn't have the power to stop DD without any legal documents (virgin money) was the bank. She could have copies of bank statements that was about it.
    • I see you said you tried to stop the DD but it seems that didn't work. May I please ask why that didn't work? You should be asking your bank to cancel the DD and I don't see why they would have objected, hopefully you can clarify this. I agree that you should be making a claim here against your bank and ask them for a DD refund. There is no timeframes for this.
    • Thanks DX,   I wasn't aware we could do that for that length of time. I'll ask my wife to check with the bank this week
    • Yeah That's correct. We left rent payment coming out of his bank account from January 2023 - August 2023 until we could find somewhere to sort out his belongings which was fine. I tried to give notice a few times from August 2023 asking for advice from Sanctuary housing how we went about this explaining his condition and that he was in a Nursing home from December 2022. I explained we don't have any legal powers to his account like POT but were in the process of going for Deputyship and that I was the named person to act on his behalf to speak with Santuary housing. I said we could provide details of his condition and proof he was now in a nursing home with date he moved in. This went ignored despite repeated attempts to contact them until a housing manager contacted us end of February 2024 and notice was finally accepted with his tenancy coming to an end March 22 2024. Although they have continued to take rental payments for the flat despite someone else living in it from the 1st April. I wasn't aware payments were still being taken till I checked his May banks statements. I had asked them to back date rental payments to August 2023 when I gave notice rather than just giving notice in March 2024 but they've ignored that bit. I don't see why they shouldn't give it back they've taken money they shouldn't have.
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Rustmonkey-vs-Barclays


Rustmonkey
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Thanks

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Hi,

 

My names Craig and I'm a newbie.

 

I have saved the FAQ's ready to print out.

 

I have completed my Data Protection Letter complete with (member of the Consumer Action Group) next to my name. hopefully this will make them sit up and take a bit of notice.

 

Letter will go off this week by recorded delivery. I will also open a parachute account.

 

Let the battle commence.:)

 

I will obviously need some help along the way and I will definately be keeping you all up to date on the proceedings as they occur.

 

Thanks:rolleyes:

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Okay,

 

The SAR has gone in the post "special Delivery" complete with cheque. Should be there by 13.00hrs tomorrow. Then the 40 day countdown begins.

 

I have also created a folder for keeping copies of the letters I send and letters I receive. I have a telephone log set up and a timeline so that I can keep track of when letters were posted and the expiry dates. I am also keeping the receipts for the special delivery costs. Can I claim these back?

 

Still a bit nervous but also excited. Situation not helped by the fact that I have given up smoking today so a bit twitchy.

 

I can sit back and wait now. at least it gives me plenty of time to read all this great information.

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Mate, you will be fine - keep reading, keep posting, and shout when you want help! :)

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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Not sure if I've missed this but I have looked around.

 

Is there a link to thread on what charges we should be looking for when we get the SAR info back. I understand the "Paid Referral" = £30 charge. What else should I be looking for. Have the names changed over the past 6 years.

 

help would be appreciated. Afraid i'm not very savvy when it comes to bills and stuff. They all tend to go straight in the bin (Hangs head in shame).

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If you dont have these from somebidy else by this evening, bump (just type bump in a "reply" and post it) me and I will dig out my Barclays spreadsheet and list them for you - I am pretty sure I have been charged every possible charge over the years!!!!! :eek:

  • Haha 1

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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Not sure if I've missed this but I have looked around.

 

Is there a link to thread on what charges we should be looking for when we get the S.A.R - (Subject Access Request) info back. I understand the "Paid Referral" = £30 charge. What else should I be looking for. Have the names changed over the past 6 years.

 

help would be appreciated. Afraid i'm not very savvy when it comes to bills and stuff. They all tend to go straight in the bin (Hangs head in shame).

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/25457-user-guide-contacts-list.html?garpg=6

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Thanks guys. Could have sworn that I had read that link.

 

Thanks anyway.

 

If this goes to the courtroom, when I enter my documents would the court accept printouts from newspapers, internet newsites, other peoples cases that could be used to support the arguement.

 

I have been doing a few searches and printed out a few articles (Bailiffs raid RBS & Judge warns banks over charges). I thought that these may be useful supporting evidence. Have I been watching to much tele:eek:

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Have a look at some of the successful threads and you will see details of the bundles that people have submitted to court - also have a look at Bookworms excellent thread: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/33060-basic-court-bundle.html

 

 

 

I claimed, from Barclays, for:

 

(its not as many as i thought!)

Unauth O/D FeePaid Referral

Unpaids out

 

(and dont forget to click my scales if I have been of help :))

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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oh - just saw you already did click 'em! thanks!

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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This is what it says....

 

We're sorry, but xxxxxxxxxxxxxxx does not have access to this document.

You are signed in as xxxxxxxxxxxxxxxxxx, but that email account hasn't been granted permission to this document.

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do you have what you need now?

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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Okay Guys -n -Gals,

 

Got the, I assume standard response from Barclays Data protection:

 

"Please be aware that the Bank is not under an obligation to present information according to any specific format.....blah blah blah....

copy statements supplied in the next few weeks....blah blah blah....

may be an increase in time required to collate.....blah blah blah....

 

As regards your mention of "manual intervention", the DPA does not oblige the Bank to comment about internal policies and procedures.....blah blah blah..

 

As the Bank is providing the copy statements on a complimentary basis your payment is returned herewith.

 

Pete Townsend."

 

 

 

Now I have seen that the Information Commission aren't buying this and that I have a right to this info. is there an updated template to take into account the new info we have got, quoting verse and chapter.

 

I did think I saw one but can't remember where it was?

 

Anyone.

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I have just drafted this using a few of the ideas from previous claimants:

 

Does this sound okay:

 

Mr Peter Townsend

Privacy & Data Protection

Radbroke Hall

Knutsford

Cheshire

WA16 9EU

 

 

 

 

 

 

DATE PROTECTION ACT 1998

SUBJECT ACCESS REQUEST

 

 

Dear Mr Townsend,

 

ACCOUNT NUMBER: xxxxxxxxxx

 

With reference to your letter, dated 30 January, 2007, received today, my request was for details concerning any manual intervention by any person, or member of your staff or, if there was no intervention of any kind, confirmation of the same .

 

I asked, quite plainly, "Did manual intervention take place” - yes or no? If yes, then supply details, and if no, then please confirm. This you have singularly failed to do.

 

It has recently come to my attention that the Information Commissioner as deemed that Barclays are already in breach of their data protection obligations.

 

You have not answered my request satisfactorily, so I therefore remind you that your 40 days is running out. I deem my initial letter to you as having been received by yourselves on the 30th January, 2007.

 

You therefore have until Saturday, 10th March, 2007 to comply with my request. I re - enclose cheque No xxxxx for the sum of £10, for which I insist you cash, as this is the statutory fee for a Subject Access Request of which I am requesting.

 

I require full disclosure, as requested in my first letter.

 

I will require a receipt for the Cheque and I also enclose a copy of my original request.

 

Just to ensure that there is no misunderstanding “This is a Subject Access Request

 

 

 

Yours sincerely,

 

 

Is this okay? is there anything I could add to give it even more credence?

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i think the thread you are looking for is http://www.consumeractiongroup.co.uk/forum/barclays-bank/50152-barclaycard-microfiche-they-wrong.html

 

It refers specifically to Barclaycard's procedures, but it'd not too much of a leap to expect the ruling to apply to Barclays Bank itself, is it?

 

Best of luck.

 

David.

 

SAR sent 24.01.07

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Slightly revamped:

 

Mr Peter Townsend

Privacy & Data Protection

Radbroke Hall

Knutsford

Cheshire

WA16 9EU

 

 

 

 

 

 

DATE PROTECTION ACT 1998

SUBJECT ACCESS REQUEST

 

 

Dear Mr Townsend,

 

ACCOUNT NUMBER: 00272590

 

With reference to your letter, dated 30 January, 2007, received today, my request was for details concerning any manual intervention by any person, or member of your staff or, if there was no intervention of any kind, confirmation of the same.

 

I asked, quite plainly, "Did manual intervention take place” - yes or no? If yes, then supply details, and if no, then please confirm. This you have singularly failed to do.

 

It has recently come to my attention that the Information Commissioner as deemed that Barclays are already in breach of their data protection obligations.

 

You have not answered my request satisfactorily, so I therefore remind you that your 40 days is running out. I deem my initial letter to you as having been received by yourselves on the 30th January, 2007.

 

You therefore have until Saturday, 10th March, 2007 to comply with my request in full otherwise I will issue proceedings for non compliance without further notice.

 

I re - enclose cheque No 100218 for the sum of £10, for which I insist you accept, as this is the statutory maximum fee for a Subject Access Request of which I am requesting.

 

I will require full disclosure of my account for the last six years i.e. back to 30 January 2001, as requested in my initial letter. As this is after 2000, my details will be stored on computer and will therefore be easier to process.

 

I will require a receipt for the Cheque so that I may claim it back at a later date. I also enclose a copy of my original request.

 

Just to ensure that there is no misunderstanding “This is a Subject Access Request.

 

Yours sincerely,

 

 

Is this okay to send??????

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edit your 16:36 post to take your full name off it!!

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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and the earlier ones too........

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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