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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Gass V Rbs ****settled****


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Hi all

 

Am new to this forum, but I have filed a MCOL againt RBOS and have recently received an Allocation Questionnaire from the courts which I have filled in and sent back with fee for £100.00. The solicitors for RBOS offered me 2 weeks ago £1900 out of a £4000 claim, I have turned it down.

 

I have received the court date as 14 Feb, and to day received a copy of the RBOS Allocation Questionnaire. I am a little puzzled as they ave not paid a fee for their AQ or is it just the claimant who pays this?

 

Have any of you been at this stage and did it go all the way to court?

 

I don't know if it is worth writing to them again and saying I am suprised that they are willing to allow the claim to go as far as court?

 

Any suggestions advice etc would be great.

 

I am just about to start on the RBOS credit card and have just sent of for a breakdown of my charges, and in the New year, we will be looking to see if possible to claim back the Early Redemtion Fee that we had to pay when we moved our mortgage away from RBOS.

:lol: GASS
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I would advise you to wait for them to make the next move. They will no doubt settle in full before the case gets to a court hearing - that's what they've done with everyone else as you will see if you browse other threads in the Abbey forum.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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  • 1 month later...

Hi Guys

 

Just a bit of general advice (and reasurrance)needed please....

 

I have been through MoneyClaim On Line, completed AQ and returned to Court, had a partial offer from Cobbets, which I turned down. Court date now set for 27 Feb. And now all has gone quite.

 

(Must admit I am not they type of person who can think on their feet - I do have to take things in and then go away and think about them, so am not really looking forward to this at all.)

 

I did send some information to the Courts with my AQ i.e. list of charges. I realise that I may be asked to submit further information no more than 14 days prior to court date - but this has not been requested by the court yet. SO should I be proactive on this and draw up the Court Bundle and send it to the Court and a copy to CObbetts? I really don't know what the best thing to do is. My claim is for just under £4000.00.

 

On another note with RBS Credit Card I submitted one letter stating that I felt the charges they had issued against us were unfair,and within 3 weeks I had a cheque for £317.00 on the doormat. I just don't understand why this happened so quickly and why the other did not.

 

I now want to start on the Early Redemption Charge that RBS imposed on us when we had to move our mortgage to another lender, because of an ufortunate financial situation in Feb last year when hubby was made redundant and the inflexibility and inability of the RBS to help us thourhg, even though hubby had another job within a couple of days - their solution to help us was to just keep charging us, despite repeated phone calls and letters. Oh well!

 

SO if there are any suggestions to the next steps ...........

:lol: GASS
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HI Guys

 

Any suggestions on my question?

 

I did send some information to the Courts with my AQ i.e. list of charges. I realise that I may be asked to submit further information no more than 14 days prior to court date - but this has not been requested by the court yet.

 

SO should I be proactive on this and draw up the Court Bundle and send it to the Court and a copy to CObbetts? I really don't know what the best thing to do is.

 

My claim is for just under £4000.00.

:lol: GASS
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A bit of brinkmanship is called for here. Cobbetts will not want to go to the cost of preparing for the hearing. I suggest that you take some steps to raise the profile of the forthcoming hearing, just as a reminder (to them) that it's fairly soon! I'd try writing to Cobbets with an index of the documents that you intend to refer to or rely upon at the hearing and asking for their agreement. You should also give them the opportunity to add in any items that they want to refer to. The Courts tend to like this kind of co-operative approach: it is much easier to refer to one centralised, agreed, paginated bundle.

 

Of course, tactically, your aim is to show that you're up for the hearing and that you have some conviction in your case. Push your case up their agenda. That's your best shot at squeezing out an improved offer.

 

Weren't any directions re filing of docs specified on the Court Notice of Hearing? That's definitely your final hearing date, is it, rather than an Allocation Hearing or Notice of a CMC??

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Hi and Thanks Ninekey

 

The last communication from the courts that I had was for Court Notice of Hearing, (thought I would need to check) and they did not ask for any other documentation, I did previously, when I completed and sent my Allocation Questionnaire provide them a schedule of charges and put in a seperate document with all my reasons for claiming charges back. I also sent a copy of all this to Cobbetts which prompted the partcial offer, which I turned down. Like I said it has all gone quite with Cobbetts......

 

So That is why I got to thinking about sending the Court Bundle because I did say in my document to the court that I may bring other documents with me to the hearing. SO as you say being a bit proactive may well raise the profile again.

:lol: GASS
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Back in November 06 I wrote to RBS Credit card and asked for my charges back, the worte the usual letter saying that they did not agree etc.

 

So I straight away wrote back and said 14 days to reconsider or I would redress the courts and file a claim for the money.

 

We went away for Christmas and on our return between Christmas and New year found a cheque on the door step for £317.00 What a result.

 

I just wish that the bigger claim we have for just under £4000 would be that simple, had notice of DIRECTION from the courts for the end of February.

 

As it has gone really quiet with Cobbetts I am just about to send a list of intended documents that I will use as evidence in my case so hopefully they will get their gear into action and make a decent offer. Already turned down part offer from them for a fraction of the amount.

 

When this one is sorted I am then going to go after the Early redemption fee which was £4500, mostly their fault that we had to move the morgtage to raise extra funds to cover all the charges that they imposed on us last feb when hubby was unexpectedly out of work, though we explained situation many times to them they did not listen and forced our hands SO NOW WE WANT IT BACK!!!!

 

:D:rolleyes:

:lol: GASS
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Can't believe it, I have a cheque for just over £4000 to put in the bank. It has taken quite a while to get this since I first started my claim back in the middle of last year. Court date was set for 27 Feb, so I suppose I had better contact them and file a Notice of Disontinuance (wait for the cheque to clear first)

 

Taken a lot of bottle to stay the course as well, and I feel that that is down to the help, support and suggestions that is offered on this site.

 

I kept reading every one elses success stories and thought I would be the one that has to go through to court. But no......

:lol: GASS
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Congrats Gass, shame you didn't keep a thread going with your progress so other's could see what happened......

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Well done!

GE MONEY - DEBENHAMS CARD

Settled in full after prelim :)

 

MBNA

Settled after LBA

however mistake made by me on contractual interest so going after the rest now

SETTLED IN FULL JAN 2007:)

 

MINT

Offer after prelim rejected

Settled in full after LBA:)

 

to go:

Barclays Bus Ac - to mcol

Barclays CC - to mcol

Nat West (over 6 years) no action taken yet

Creation Financial - awaiting statements since Dec

Goldfish - offer after prelim rejected

and some more

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Superb Gass ! Well done.

 

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Yeah, it looks like it was an expensive weekend for rbos. I got an offer of full settlement, with 8 %, this weekend too! Just have to return letter to say I accept. Will then be closing account and moving to one which pays lots of lovely interest on my money!

 

Spend wisely!

 

Sugar:p

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