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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Log book loans try and strike again


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I think its been advised before they take the log book and register an interest in the vehicle on the HPI Register , so the log book duplicate would not be much use , they did not take my car , have now sent my log book back in the post and have confirmed verbally that they have removed the marker they put on the HPI list but I think I will check this myself to be sure, and after all of that nightmare has ended I will now write to them and ask for a refund of all the charges and start the ball rolling to try and get some back. ;)

 

 

I have just managed to pay these monkey back after 12 months of hassle and i recon they have added about £1200 in charges and an extra £400 for when they sent some guy to repo my car because a cheque bounced and i had to give him £1400 when i was in arrears of £700 for returned cheque.

Unfotunatly they dont really provide a clear breakdown of charges they just keep adding on and then threaten to repo your car every month unless you clear the arrears.

I am going to try and get my charges back just waiting for the return of my log book i requested it last week and i gave them seven days to return it but havent heard anything from them to say they have recieved the payment of the final demand or any news on my logbook .So i will have to wait for that maybe i should send some heavies round like they would and get them to charge them £400 for repossessing my log book and charge them £20 each time i have to write and then start writting twice a week because i am making £20 for each letter that costs about 50p to send

Maybe if enough people aree that pi~~ed off with these monkeys we should all turn up at their offices at the same time to make payments or speak to them about what they owe us im sure the media would love that little circus.

Can anyone let me know how long it took to get their log book back,i am wondering if to send them another letter by recorded delivery making a formal request

 

I THINK NEXT TIME I'M SKINT AND NEED SOME CASH QUICKLY ILL JUST SELL THE CAR AND GET A CHEAPER ONE

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If they have taken property over which they have no charge they HAVE stolen it. You must report them to the police

 

Also ask the people they threatened to make statements to the police

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If they have taken property over which they have no charge they HAVE stolen it. You must report them to the police

 

Also ask the people they threatened to make statements to the police

 

 

They had a charge on another vehicle of which they knew was at another location. all I need is another 3 weeks or so to be allowed to pay up in full!

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The post office will give you the full postal address

 

I say again if they took your property over which they had no charge/lien they have stolen them.

 

They can't take property 'in lieu' It's theft plain & simple,

 

Also don't llet the police tell you it's a civil matter it isn't it's criminal

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They said they will bring them back to swap for the other "but I will need to pay them £1500 transportation cost"

This is downright disgusting as they knew the other vehicle was at another location and did not ask for it to be there

 

Are these companies not abliged to provide paperwork???

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They can't swop one vehicle for another or add to their lein at willl without court approval & forget paperwork rules & the law, your dealing with a disgusting bunch of sharks.

 

Go to the police tommorrow & report them as stolen otherwise you'll find they have sold them on their website which is where I don't know

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What makes you think they are bailiffs! They aren't licensed bailiffss don't act like that, They are the worst kind of debt collectors & I doubt they wouldn't ge able to get a baillifs licence

 

They advice given here is non judgemental nor is there any reason to mislead you. If you don't report your vehicles as stolen asap it's more likely you will lose them.

 

Any other action will take too long at this late stage apart from making the court application already suggested by the solicitor you consulted

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I've just found this thread having used the site in the past to reclaim my bank charges (still waiting!)

Anyway, we had trouble with LBL last year when we took out a loan of £500 over 6 months in 2005. About 8 weeks into the loan my husband was made redundant and we couldn't make the full repayments, but we made an agreement with LBL that we'd pay a reduced rate until we could start paying in full again. We stuck to the agreed payment plan but still got a letter each Thursday to say that we were in arrears and we'd been charged £20.

Then one morning, when my husband was back in work, he went out to the car and realised that it had been clamped! We phoned the number on the clamp and were amazed to find that they'd been instructed by Log Book Loans to repossess the car! We couldn't afford to pay the arrears we owed, let alone the fees they'd piled on top for the repossession so I had to get my Dad to pay with his credit card.

We carried on paying and got to the end of our 6 months all paid up, or so I thought. 6 weeks later, we were rudely awoken at 6.30 am by a repossession agent, again instructed by log book loans.

I got the agent to wait until 9am when I could phone LBL to find out what was going on. We owed £400 for 20 letters that had been sent out during our 6 month loan period!! I couldn't believe it! They wanted us to pay the £400 plus £360 for the repossession costs before they would unclamp our car. I didn't think we had any choice, so yet again, my Dad came to the rescue with his credit card and we got the car unclamped.

To this day, despite frequent letters I have still not recieved our log book, so we applied for a replacement from DVLA at a cost of £19. I have also asked LBL to refund my costs, for letter fees and the repossession costs, which I believe to be unlawful as they were only repossessing because of the fees!! (And I have since learnt that they need a court order!)

I have now filed my papers with the local court and LBL (Chelsea Investments) have until May 8th to respond! I will let you know what happens, keep your fingers crossed for me please!

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They will try & get away with offering you the difference between their charge & £12 claiming the charges have been set by the OFT. They haven't go for the lot!

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@Charlotte1974:

 

Ah ha chelsea park investments raises it's ugly head again i see, charlotte were are you located roughly please or rather at which branch of this mob was the loan serviced?.:D

 

And when did you take the loan out mm/yy?.:!:

 

Regards.

CaLL Me On INTeRNeT CaLLS @ "NoBBY_ONLiNE":D

 

NB: Any advice given ?(if any) is given freely and without constraints,it and any information is based upon personal knowledge and personal experiences and/or views it should therefore only be regarded as advice and not a statement of the law, for that you should seek professional legal advice!.

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Fleeced73:

 

Your comments/request has been noted ok!!.:!:

 

Regards.

CaLL Me On INTeRNeT CaLLS @ "NoBBY_ONLiNE":D

 

NB: Any advice given ?(if any) is given freely and without constraints,it and any information is based upon personal knowledge and personal experiences and/or views it should therefore only be regarded as advice and not a statement of the law, for that you should seek professional legal advice!.

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I need everyone to pm me please.....:confused: :idea: :mad:

 

Fleeced, we always advise people to keep their advice and information on the open forum for everyone to share and make use of if it is good. It also helps to ensure that any bad advice is picked up and corrected.

 

While I'm here I thought about LBL the other day when I discovered that the FOS now deal with much more than the financial institutions like banks now, and it may be worth applying to them to resolve these issues with LBL. You never know it might even make them clean up their act.

 

http://www.financial-ombudsman.org.uk/http://www.financial-ombudsman.org.uk/

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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@Charlotte1974:

 

Ah ha chelsea park investments raises it's ugly head again i see, charlotte were are you located roughly please or rather at which branch of this mob was the loan serviced?.:D

 

And when did you take the loan out mm/yy?.:!:

 

Regards.

 

We took out the loan at Cash Convertors in Stevenage, Hertfordshire in August 2005, HTH!

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