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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Log book loans try and strike again


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We took out the loan at Cash Convertors in Stevenage, Hertfordshire in August 2005, HTH!

 

Hmmmm you could always advise them a forum user on here knows that they have a few skeletons in there cupboard-especialy Chelsea park investments?,and is quite prepared to put up the evidence to prove any allegations illegall trading quite recently and possibly even now!!.:o

 

Were you actually seen and advised by the cash converters staff?,or seen by a visiting representative from another branch?.

 

Regards.

CaLL Me On INTeRNeT CaLLS @ "NoBBY_ONLiNE":D

 

NB: Any advice given ?(if any) is given freely and without constraints,it and any information is based upon personal knowledge and personal experiences and/or views it should therefore only be regarded as advice and not a statement of the law, for that you should seek professional legal advice!.

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Hi

 

I volunteer at the CAB and we've had a few successes reclaiming fees from logbook loans pointing out the OFT ruling that fees should reflect their actual costs. In all cases, they have reduced the fees to the current £12 fee set by OFT "as a gesture of goodwill". LBL maintain that it costs them £12 for each letter and phone call if not more! It doesn't seem a lot, but as the charges are added weekly, they soon mount up.

 

As these are not very nice people to deal with I would suggest that you go to your local CAB and ask them to write to LBL for a breakdown of fees and quote the relevant OFT blurb. While you are there, ask them to log this as a Social Policy issue. CAB routinely log problems that may affect lots of people and then take action on behalf of all of them. I've already logged a few incidences about this company.

 

Finally, I don't know if you have heard but Watchdog were also asking for info on this company the person you need to contact is Rajan on 0208 7524565. Also, I believe the OFT are logging problems but I haven't got the info for this - you will have to do a search on this forum.

 

Hope this helps

 

Thanks for this advice, although I think it would be better to claim the full amount of the charges. LBL have presumably not proved that their costs are 12.00, and as the charges are unlawful the full amount can be claimed.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Well, Court claim forms were issued to Log Book Loans on 21st April. The court form stated that they had until the 8th April to respond. I just spoke to the court and they haven't received anything from them! Hooray, I can ask the court to enter judgement now!! But what happens after that? I have asked that payment is to be received immediately but will the judge still have to decide if LBL (Chelsea Park) actually owe me the money or not?

:confused:

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Charlotte I've Pm'd you.

 

The allegations are that you may find that the 'sales invoice' which is used to place the lien is invalid. Also that it wasn't validated with the High Court which in turn may mean that your car was taken illegally

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If your claim has not been defended, and you have judgment, then you have won and should be able to get payment, although I doubt this will be an easy task. Contact the court for advice about enforcing the judgment. I hope they don't acknowledge late though, although their methods must surely be hard to defend.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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The main options for you to enforce this would be to apply for bailiffs to be used ( warrant of execution ) if you have an address for them or to go for a Third Party Debt Order which effectively would take your payment from any bank account they have a credit balance with.

 

You could also apply for something called an Order for Information whcih would force a representative of LBL to attend court & answer questions on their financial position.

 

Only just subscribed to your thread & reas it with interest - well done for getting this far! You may even find that you don't have to take enforcement action ( bearing in mind the costs of this can be added onto what is owed to you ).

 

Keep us posted!:)

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Well, in the post on Saturday came the Judgment for Claimant (in default) from the court ordering LBL to pay me the total amount!

I'm not sure whether LBL will apply for a hearing to have the judgment set aside but does anyone know how long I should wait before I enforce the judgment?

Many thanks.

Char.

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If the order states immeadiate payment then don't wait (they wouldn't) apply for a High Court Warrant & it will be served by a proper licensed bailiff not one of the mickey mouse ones that claim to be bailiffs

 

If LBL muck about it's worth noting that High Court Bailiffs can also serve arrest warrants if so ordered by the Court

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Thanks JonCris;

The order just says 'You must pay the claimant £***** forthwith'.

I take it that means immediately, but how many days should I wait to receive payment? Should I contact LBL at all or leave it to the court bailiffs?

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I sent in my claim for a refund of late payment charges and repossession charges on the 19th April 2007, LBL had until 8th May to respond, they didn't, so judgment (in default) was given on 11 May. Obviously now comes the difficult bit, enforcing the judgment and getting our money back!!

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  • 2 weeks later...

There are a number of fellow victims here who will help but mariette be careful what you disclose on this public forum as it's well know that LBL monitor this site in an attempt to identify potential trouble makers.

 

Keep your questions general & don't ID your motors, location or precise payment problems.

 

There IS quite a lot going on behind the scenes at the moment involving this company

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  • 11 months later...

I'll informed people.

 

And I quote "nothing will happen to LBL".

 

I think s o m e not all of whats been said here is the truth and some not so.

 

However, I find it hard to believe that nearly ALL the posts i read contained customers of LBL not knowing about the APR.

 

Any way!

** Credentials **

 

10 Years Finance Fraud Investigator

 

5 Year High Court Sheriffs

 

2 Years Tip Staff Royal Courts

 

Currently : HMCS Enforcement Officer

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Really Oh Boy--------You know that do you

 

& am I correct in understanding that you think nowt's gonna happen to them

 

Do you work now or are have you worked for them in the past

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Sounds like Oh Boy! (or should that be Oh Dear?) has 'connections' - the semi-literate comments definitely induce a sense of 'deja vu', why is it LBL apologists always seems to have those problems?

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