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    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
    • Also, have you told us how much you paid for this vehicle? Are there any other expenses you have incurred – insurance, inspections et cetera? How far away from the dealership do you live?
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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british gas bringing in penalty charge from 1st March


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  • 2 weeks later...
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Anyone know what the result was for the case taken against BG for non dd admin fees ?

It was on the news that the case was due to be heard and then nothing ....wonder if they paid up ?

Virgin media now make Telewests charges look tame...its a tenner for late payment...a fiver for non DD admin fee and a charge for paper bills (presumably there is because they are offering a discount for ebilling)

so thats another 16 quid potentially every month.

Am getting ready to do my part 2 claim...I totted up and its about 300 quid...wouldnt mind but VM are not the best around....theres a lot of competition now.

 

oops just remembered.....this is all bout Gas penalties :rolleyes:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 3 months later...

Hello I wonder if anyone can advise me on this.

 

My girlfriend moved house a few months ago, when she moved she paid off an existing arrears on her gas and also told them that she was moving (so they could settle her account).....3 months down the line she gets a letter from BG saying she had to pay for the gas INCLUDING the 3 months since she moved out. She called BG and disputed this and they sent a new bill out a few days ago. The bill includes a £14 charge which is apparently an admin cost (how much are stamps these days?) for sending out lots of letters......they had sent them to her old address. Can we get them to cancel this charge as it is clearly BG fault for sending the letters to the wrong address?

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  • 2 weeks later...

It's not just about paying on time, BGas troll - I'm disputing a single £14 surcharge with BG from a couple of years ago and I've refused to pay that portion of the bill ever since.

 

And why £14? Their MD said in early 2007 that late payment cost them £5! And their web site says clearly that BG does not charge for late payment.

 

When I don't pay the late payment penalty (sorry, telemessage charge) part, they add another £14 for another 'telemessage'. And another. And another etc. Up to about £80 quid in 'telemessage' charges so far.

 

So they are continuously penalising me for not paying the, er, fine. Can they do that?

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  • 1 month later...

Hi

Ive read all these messages with great interest.I can see loads of frustration by BG customers ---and rightly so!!

My ex boyfirend died recently and I'm executor of his estate and I am amaze that his outstanding BG gas bill of £1100+ is made up of over £500 worth of charges.(BG told me that today on the phone)

His electric with BG is over £1770 and I assume includes tonnes of charges too

Ok, he didnt pay his bills but nearly 50% of the gas bill is charges!!

I'm getting a SAR issued after nearly and hour on the phone with BG and just getting told " its due and should be paid" ---not on their NELLY until I am satisfied that the bills are correct!!

 

Has anyone challenged & won against BT re charges?? I'm interested because when I get a full anlaysis of the bills/charges I'd sure like to have a go at them.

After reading someof the messages above --BG are behaving just like the DCA that this site has fought tooth and nail with and WON

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A SAR wouln't be appropriate AIUI only the data subject can request this, and it doesn't extend to executors. However, with the requirement to sort out the affairs, you simply want copy bills to substantiate BG's figures and this shouldn't be a problem.

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seville Yes you should make sure the utility bill is correct as, although only anecdotal at the moment, there does appear to be a pattern of utility companies submitting what turn out to be on closer scrutiny greatly inflated final bills

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An executor is for all intense and purposes & LAW the deceased therefore can make a S.A.R - (Subject Access Request) although you shouldn't have to as the utility should comply with any request to provide information failing which tell them they won't be paid until they do

Edited by JonCris
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Thanks Busby & Joncris

I've cooled down a little after the marathon telephone call with BG.

Think I will just write to BG for an analysis of the bills/charges and hold off with the SAR(if they get stropy I'll pay the £10 for the SAR).Why the hell should I pay £10

I'm due to get probate in about 10 days (I was at the probate court yesterday)which gives me more power to demand information.

 

Once I get the analysis of the charges/bills I most probably will be back on the site for advice of what I can claim back. ----if anything.

If you know what I can claim back or know of any links that give advice then ---I'll sure be grateful.

Anyone know anything about claiming the charges/what charges you can get back from BG ??

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  • 3 weeks later...

Well what you need to do, is contact British Gas and tell them you will go to the papers about their service.

 

If you get no joy, then contact consumer direct , who are a watchdog for consumers. Provided you have raised issues with your supplier already then you will find they can help.

 

You can then take your complaint further to the ENERGY Ombudsman

 

NPower Green

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I cannot let the above quip go without a response. I was with Npower because they were the supplier for the previous tenant and I inherited them and they have to be the most inept and useless supplier on the market as they cannot even get a simple request correct.

Prior to taking occupancy in May 2008 I gave Npower a reading and also requested that they remove a redundant related meter. I phoned on three different occasions requesting they to remove the metering as I did not want to incur unnecessary standing charges. Eventually through Energywatch I got the metering removed. In tne meantime it prevented me changing suppliers and moving to a cheaper tariff due to the fact the meter showed up as a related meter and a supplier is obliged to register both and who is going to register a meter than is not going to give them any income.

Despite giving Npower an opening reading on three different occasions, Npower still got the opening reading wrong by over 400 units. My final bill in October was in the region of £218 but on challenging Npower on this it was agreed that the bill was incorrect and that they would have to issue a new bill. Again they were given an exact closing read and this was verified. The new bill will take up to 6 weeks due to the huge backlog. I worked out my bill in about 10 minutes and it is less than £70! I doubt very much whether they will come up with the same amount and the saga will continue.

If Npower had not been given millions of customers on a golden plate, they would have gone out of business years ago.

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  • 3 months later...

So to keep it simple for my remaining overworked brain cells:

 

The "telemessage" is a letter warning of late payment, and the charge of £14 is therefore a "penalty charge" which recent case law (bank charges) says is unlawful.

 

Have I got that right?

 

 

and can I quote: OFT v Abbey National PLC and 7 others

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For the first part;

 

A 'Telemessage' was BT's replacement to the Telegram. It allows firms (and a dedicated BT call centre) to send a message electronically to someone who only had a physical address. It was branded 'Telemessage' with the letters being printed off in bulk and posted 1st Class in distinctive yellow window envelopes.

 

Since is was nothing really like a Telegram, more like posting a letter, it didn't really catch on. Utilities and debt collectors started using it as a way of making their clients contact them, as the identity of the sender could be concealed. I understand that the service (from BT) now no longer exists, and was quietly dropped. So 'real' Telemessages are no more.

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Sorry to be pedantic, but they don't exist anymore (Telemessage. not BG). Here's a quote from BT's online Price Guide;

 

 

BT Price List

 

Section 23:Telemessage

 

Part 1:Usage Charges

 

Subpart 1:Product Information

 

BT no longer provides a personal greetings telegram service. For further information on Telemessage, please visit the following website:

 

Btaccurate.com - btaccurate Resources and Information. This website is for sale!

 

Not only that, the website given as a point of contact has similarly been discontinued. The use of the term 'Telemessage' is therefore a gross misrepresentation - a [problem], in other words - and aimed to make their communications to seem more important than they really are.

Edited by buzby
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