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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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british gas bringing in penalty charge from 1st March


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just recieved this with my gas bill

 

Important changes to your terms and conditions

from 1st march 2007 , british gas will be introducing a late payment charge of £5 for late paying customers , an approach similar to that taken by many credit card companies where payment is late

 

why is it being introduced

british gas bill you for energy after you have used it .therefore when u recieve your bill we expect you to pay it promptly

while most british gas customers pay their energy bill on time , a small proportion of our customers consistently bay late , which results in costly follow up procedures

 

how will this change affect me

After 1st March 2007 , if you fail to pay your bill within 28 days of the bill date a £5 charge for late payment will be automatically added to the outstanding bill

 

The £5 charge represents our additional costs when a customer has not paid a bill within 28 days of the bill date

 

 

what can I do to avoid late payment charges

pay your bill on time - your bill will now show a a date by wich we should recieve your payment making it easir to pay your bill on time

A new game ... find all the faults lmao

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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POSTED ON BEHALF OF BOOKWORM

Important changes to your terms and conditions

from 1st march 2007 , british gas will be introducing a late payment charge of £5 for late paying customers , an approach similar to that taken by many credit card companies where payment is late - We admit it is not a representation of our loss, but we've seen others do it and rake huge profits from it, so we'll do it too.

why is it being introduced

british gas bill you for energy after you have used it .therefore when u recieve your bill we expect you to pay it promptly

while most british gas customers pay their energy bill on time , a small proportion of our customers consistently bay late , which results in costly follow up procedures - Really. Hmmm, and that would be?...

how will this change affect me

After 1st March 2007 , if you fail to pay your bill within 28 days of the bill date a £5 charge for late payment will be automatically added to the outstanding bill - Ah, there's your costly follow-up procedure!

 

The £5 charge represents our additional costs when a customer has not paid a bill within 28 days of the bill date - And those costs are???

 

BG are going to have problems with that one, methinks!

:lol:

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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British Gas is charging £5 for late payment of bills. If a customer doesn’t pay their bill within 28 days £5 will be added to the amount they owe - Daily Mail and GMTV.

British Gas has received coverage for charging customers 75p per minute on one of its telephone lines and not informing their customers - Daily Express, Daily Mail, Daily Telegraph and The Sun

 

 

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Am I the only one who thinks this announcement coming a week before the Fraud Act came into force (which would have criminalised it) is more than coincidence?

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

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Nah, that would have required some serious joined-up thinking! If you ask CS they point - as justification - that 'other companies do it to encourage payment' and however when pressed on which utility companies charge, there wasn't an answer.

 

Incidentally, in business any invoiced amount could not be increased without the agreeement of the customer. The late payment interest charege rules changed this, but as I recall this did not apply to consumers, so it looks as though it'll have to be consumer action that ensures the penalties don;t apply. Those untilling ot too lazy to complain will simply pay it.

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  • 2 weeks later...

Perhaps a warning shot across their bows from this site wouldn't be a bad idea.........................discuss.

 

When they realise what's going to happen & the extra staff they will need to employ they might think again. After all this site must have some muscle by now

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They don't seem to pay much attention to anybody - and what few customers they have left aside, there remains the possibility the still might make more from it than they'll lose from challenges. What we need is a govenment to totally outlaw this type of charge, perhaps in the same legislation that moves the cost of processing customer payments to the recipient firm, instead of expecting customers to pay for it (like the DDM [problem]).

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  • 1 month later...

Apparently the new boss of British Gas has taken charge and promptly told BG to scrap this charge, because of the number of complaints and additional lost customers that it has caused. Reported in yesterday's (6th March) Daily Mail

 

Another victory for the common man.

MBNA - Agreed to refund £970 in full without conditions. Cheque received Sat 5th Aug.:D

Lloyds - Settled for an undisclosed sum.:D

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He has his work cut out then:confused:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Has anyone come across a 'Penalty Charge' of £40 or £45 being imposed by British Gas for 'migrating' to another supplier, in my aunt's case, Scottish Power? I have obviously told her not to pay it and assured her that she won't have to either but I wondered if any other members had come across this in what appears to be a mass exodus from BG?

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She may have agreed to a fixed price deal, which would - irrespective of her previous time as a customer - cause a minimum term of the new rates to kick in.

 

In these cases, similar to mobile phone minimum term contracts - she had to abide by her original agreement and wait for the end of the primary term, where she can leave without penalty.

 

If she forgot this, or still wants to leave to the other supplier, BG can rightfully add this fee to her last bill.

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  • 2 weeks later...
  • 2 weeks later...
Guest 10110001
Simple Answer - just dont pay the extra £5, let them chase you in the courts for it

 

It will screw your credit rating.

 

Lending money for financial gain requires a Category A credit licence and to obtain one requires a person to be of good standing. If a firm can lawfully £5 for late payment then it nullifies the very purpose of having credit licenses.

 

Fees can now be used for unlicensed lending.

 

Anyone know what the OFT's position is on this?

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Guest 10110001

So how do we get them back? or better still stop this hgappening in the first place?

 

If its unlawful then why they doing it?

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