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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Motor Mart Ltd. returned Faulty Car Court Claim Issued


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Okay given you ticked it....

 

Serving Additional Particulars of Claim


If during step 5 of issuing the claim you state that you will serve additional Particulars of Claim, you must send the additional particulars to the defendant(s) within 14 days of your claim being issued. You should also send a covering letter to the defendant clearly advising
that these are the extra particulars referred to in your claim form and quote the claim number.


You must file an ‘N215 Certificate of Service’ with the court within 14 days of the claim being issued. The certificate of service confirms to the court that you have sent the documents to the defendant. The certificate can be filed by post or preferably by email to mcolaos@hmcts.gsi.gov.uk. Please include the claim number in the subject line of the email.

A blank N215 can be downloaded from www.justice.gov.uk/forms.


The second page of the N215 explains how to calculate the ‘date of service’. Please note if the date of service is different to that of the claim form, then you should consider the later date to be the date of service for the claim. For further information please see Civil
Procedure Rule 7E.6 at:

WWW.JUSTICE.GOV.UK


civil/rules/pd_part07e

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Posted (edited)

Name of court - what would I put - MCOL?

or Northampton County Court ?

 

I havent been given a court yet in the MCOL dashboard

You need to Update the FAQ aswell as it says an ADDITIONAL 14 days however its not within 28 days of the claim being done, its 14 days of when you fill out the mcol

 

Edited by BreadAndButter
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Thanks

Its so very unnecessarily complicated, why it doesnt give me an upload section on mcol i dont know.

That and date being served and date served is again very pointless "what day did you mail it? " should be the question then its deemed served 2 days later should be automatic.

Ok well its been emailed now for speed anyway

To anyone reading this and sending an n215 by email, it is no longer

mcolaos@hmcts.gsi.gov.uk <mcolaos@hmcts.gsi.gov.uk>;

nor

mcolaos@hmcourts-service.gsi.gov.uk <mcolaos@hmcourts-service.gsi.gov.uk>

as found in online documentation

It is now:

This inbox is now closed - any emails should be redirected to the below email addresses:

 

IMPORTANT

You will need to send any ‘claim response’ which includes the acknowledgment of service, part admission or defence/counterclaim forms as well as directions questionnaires (DQs) directly to ccbcaq@Justice.gsi.gov.uk to ensure that they are filed correctly. Your email has not been forwarded.

 N244 and N245 applications should be sent to ccbcfees@Justice.gsi.gov.uk

 All Other Correspondence should be sent to ccbc@Justice.gsi.gov.uk

 The deadline for documents to be received is 4pm, any documents received after this time will be classed as received on the next working day.

Question

They then have 14 + 5 days to file an acknowledgement

Is that business days or as the crow flies 'actual days'

If so i will apply for judgement on April 16th as the claim was issued on the 28th of March.

AGH! Those emails are rubbish! 

It also said "we'd like your feedback" and the link goes here: 

favicon1.ico SurveyMonkey Survey Not Found

WWW.SURVEYMONKEY.COM

Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and...

That doesnt work either!   Utter rubbish

This mailbox is now closed, your email will not be actioned. 

Please re-send your document or enquiry to the mailbox dedicated to your query type, from the attached list.

Only use one Mailbox per enquiry.

When sending us documents please ensure you comply with the Practice Direction 5B

https://www.justice.gov.uk/courts/procedure-rules/civil/rules/part05/pd_part05b

Documents not complying will not be accepted, in particular if it is over 10MB or 25 printed pages in size. 

If your query is in relation to IT issues when accessing MCOL or PCOL - Please redirect your query to MCOLITassistance@justice.gov.uk OR PCOLITassistance@justice.gov.uk 

** If your mail relates to a subject access request or freedom of information request, please send your request or query to data.access@justice.gov.uk** 

THERE IS AN ATTACHMENT:

Mailboxes in place from 28th February 2024

 

 

Claims in the Paper journey and Claims in the MoneyClaim Online (MCOL) Journey, where documents cannot be filed via MCOL.

Acknowledgement of Service, AOS

AOS.CNBC@justice.gov.uk

Claim Response, N9A, N9B, Defence, MCOL response queries, N225a intention to proceed, Counterclaims, Replies to defence

 

ClaimResponses.CNBC@justice.gov.uk

 

Directions Questionnaire, N180, DQ 

DQ.CNBC@justice.gov.uk

A request for Judgment, N225, or N225a - requesting Judgment

Judgments.CNBC@justice.gov.uk

Notice of Acting / Notice of Change / Address Changes, Certificate of Service, COS, Confirmation of settlement or payment, request for claimants’ details to be confirmed.

 

CaseProgression.CNBC@justice.gov.uk

Help with Fees queries, EX160 forms if filed retrospectively

HWF.CNBC@justice.gov.uk

If there is an ongoing Attachment of Earnings order where deductions are being made from wages and 

·        There is a problem. 

·        You have a question about this month’s payment.

·        You need to change the address of an Employee or Solicitor attached to this application

 

 

CAPs@justice.gov.uk

 

An application or query in relation to a Charging Order

 

Chargingorders.CNBC@justice.gov.uk

An application or query in relation to an Attachment of Earnings Application

AE.CNBC@justice.gov.uk

An application or query in relation to Warrants or Writs of Control

Writs.CNBC@justice.gov.uk

Report a problem or delay about issuing a new claim.

 

File or query:  An application with a fee payable, N244, N245, Request for certificate of satisfaction, Consent and Tomlin Orders

 

Applications.CNBC@justice.gov.uk

 Sent with 2 minutes to spare. Jeeees.

 

 

 

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20 minutes ago, BreadAndButter said:

Question

They then have 14 + 5 days to file an acknowledgement

Is that business days or as the crow flies 'actual days'

 

If so i will apply for judgement on April 16th as the claim was issued on the 28th of March.

Actual days

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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  • dx100uk changed the title to Motor Mart Ltd. returned Faulty Car Court Claim Issued

Defence has been Filed.

 

Acknowledgment of Service

Claim number
 
Claimant
 
 
 
Defendant
Motormart Ltd.
 

Defendant's full name if different from the name given on the claim form

Mr shahid ahmed
 

Address to which documents about this claim should be sent

 
 

Personal Details

 
 

Additional contact details

 

Intention

I intend to defend part of this claim
 

Signed

I am the Defendant
SHAHID
13/04/2024
 

Defence and Counterclaim

Claim number

 

How much of the claim do you dispute?

I dispute the full amount claimed as shown on the claim form.

 

Do you dispute this claim because you have already paid it?

No, for other reasons.

 

Defence

I DISPUTE PARTS OF THE CLAIM
AS WE DID WHAT THEY EXPECTED US TO DO
DELIVERED THE CAR THAT COSTED DELIVERY
URGENTLY WANTED US TO PICK UP THE CAR AS THEY WERE NOT HAPPY WITH
A FEW THINGS WHICH WE AGREED WITH THEM TO FIX
WE PROMPTLY PICKED THE CAR UP STARTED THE WORK
THE DAUGHTER OF MR X SAID SHE EMAILED US SAYING THEY HAVE
CHANGED THERE MIND BUT WE DID NEVER EVER GET THIS EMAIL

WE LOST MONEY ON TWO DELIVERIES
AND THE COST OF REPAIRS THAT DID NOT NEED DOING

WE ARE NOT REFUSING TO REFUND THE AMOUNT BUT WE ONLY ACCEPT £3000
AND NOT THE AMOUNT THE ARE ASKING

 

Signed

I am the Defendant - I believe that the facts stated in this form are true

SHAHID

13/04/2024

 

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i know,  fantastic eh - Cost of repairs that did not need doing (why would you repair something that isnt broken)

Also some new lies there.. two deliveries - they imply they fixed it and sent the car back - they didnt, they took it back and its up for sale! 

Also have all evidence of emails, confirmation of calls via email, confirmation of calls resulting in them being abusive (so resulting to email)

 

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  • 2 weeks later...

so I need to return the questionaire

 

Do I go for the remediation fre eoption or straight to court?

 

is there a guide to filling this out or do i just go with what i think? (ie. judege, get all papers, make a decision)

 

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If you opt for mediation in the DQ then you will be offered this service.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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Thats your choice the court expects parties to attempt mediation you may be able to settle the matter in mediation without progressing the claim with further costs to yourself (hearing fee)

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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  • 5 weeks later...

How could the claim be stayed if you filed your DQ on time ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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they get 7 days in case of any of hte following

 

1) the letter requiring them to file DQ doenst arrive

2) it arrives and they forget to do it 

3) their DQ is lost on the post on the way back to CNBC

4) CNBC loses their DQ in processing.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Have we helped you today?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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  • 2 weeks later...

Hey

I was searching this company up and came across this forum,

I have a lot of info on the individuals who work there,

if you need any information dm me privately I can't say much publicly.

I feel for you as you are one of the hundreds who they have scammed.

I made an account to comment so not sure if you will see this

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we dont allow that sorry

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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 History

You submitted a claim on 27/03/2024 at 14:23:56

Your claim was issued on 28/03/2024

A bar was put in place for Motormart Ltd. on 15/04/2024

Motormart Ltd. filed a defence on 15/04/2024 at 01:06:0

Motormart Ltd. filed an acknowledgment of service on 15/04/2024 at 01:06:07

DQ sent to Motormart Ltd. on 16/04/2024

Date of service of 11/04/2024 for Motormart Ltd. notified on 25/04/2024 at 17:39:23

DQ filed on 16/05/2024

Case Stay Lifted on 21/05/2024

General sanctions order was made on 21/05/2024

 

Do we know what the delay is? I have no options within MCOL

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