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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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ColdSeal - Poorly fitted upvc windows - offered full refund then rescinded - now threatening court for payment


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Had issues with windows, fitted last September,

ongoing complaints,

no one ever came out to check the windows, only the fitter who fitted them in the first place,

I had a surveyor come in to do a report, told company, they offered a refund in May, then backtracked, 

can they do this,

they are now threatening me with court..

thanks

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I think you have to give us much more detail about the story before we can advise you.

First of all you should start naming the companies involved – the fitters involved – the make of the windows –. There is no downside to this.

You made a contract with XXX person to install windows.
Who supplied the windows?
What was the cost?
You instructed the surveyor – when did this happen? How much did this cost?
And I don't especially understand because from what you have posted, it appears that you have paid them. They offered a refund so from the sounds of it you don't owe them any money and yet they are threatening to sue you.

Please read what you have written. Maybe get a friend to read it as if it makes sense then.

They all out please in a chronological order.

Not too much narrative.

Well spaced and punctuated so that it is easy to read especially on small screen such as telephones

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Thank you but you haven't addressed any of my questions

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The windows were fitted last year, end of August beginning of September, issues from the start, they did try and address some of the issues on two occasions, I asked for someone to come out and check the windows, no one from the company did, they just sent the fitter back, who would not sort all issues out.

I paid £360.00 for a surveyor to check the windows last May, no one would come out and discuss the issues in the report with me, but I discussed the contents of the report with the boss over the phone, he agreed to refund the deposit paid, and sent an email to back up the phone conversation, in the email they said for me to return the windows to them, I emailed back and said for them to pick up the windows when my new ones were fitted

(I have not had them replaced yet as waiting for my deposit back)

I think because of this they backtracked, thanks for your time

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Thank you. That's us to make better sense.
You haven't told us the name of the company. There is no point in protecting them. It will only help us to help you if we have as much detail as possible.

Presumably you have had a threatening message from the company. Please will you post it here.

You have paid £360 for a surveyor – we can help you get that back but we need to seal the correspondence.
I understand that the windows were so bad that they can't be repaired and you are going to replace them. Are you going to use the same company or different company?

You say that you are still waiting for the return of your deposit – so I don't really understand why they are claiming from you when they are holding your money.



 

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Coldseal Eco Upgrades
Sep 12, 2023, 1:40 PM (13 days ago)
   
to me
 

 

Quote

 

Good Afternoon,

Unfortunately at stage we have exhausted all options, you will not allow any member of your team to establish a resolution. I am now giving you 14 days notice to pay the balance of the contract dated 29th June 2022.

Goods remain property of coldseal eco upgrades ltd until full payment is received.

If full payment is not received in 14 days we will have no option but to start legal proceedings.

(This was sent via checkatrade)
 
COLDSEALECO.CO.UK

Double glazing specialists • For a greener future

 

 

also, they asked to send an independent surveyor out, I agreed, they never showed up,

all I asked was that they supply me with the name of the company/surveyor that would be coming and for the to show id when they came,

I am getting on in age so wary of who I open the door to(with good reason)

Coldseal Eco Upgrades <[email protected]>

Jun 12, 2023, 11:56 AM
   
to me
 
Good morning Mr/s

This email is further to our telephone conversation on Friday 9/06/23.

As discussed I am willing to refund your deposit for contract number xxxxx.

I accept that you are not satisfied with the installation however you have stated that you are happy with the quality of the product.

The terms of this agreement made between me and yourself is based upon you returning the goods back to us once you have had them replaced by another company, Ideally within 3 months of this email if possible however I do understand it could possibly take longer due to other factors.

I am sorry that we could not reach an alternative solution and apologise on behalf of the company and the for the staff that you feel have let you down.

This offer of a full refund is full and final settlement of the complete cancellation of our contract and we will no longer be contracted to yourself in any way once the deposit has been refunded. Could I also ask if possible could you remove the review you have put up.

Pease advise further if you are in agreement with this offer so we can finally get this matter resolved.

Ben Degnan

Director

 Coldseal Eco Upgrades Ltd

Tel 01274 674929

Free phone 0800 038 6250

 

 

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Okay I am trying to build up a picture of this but it is rather fragmented in the way that you are posting.

  • On XXX date (you haven't told us) you contracted with a company called Cold Seal to supply and fit some replacement windows.
  • You agree to pay them £XXX (you haven't told us this either).
  • At the end of the fitting, you realise that the work was unsatisfactory (you haven't said in what way it was unsatisfactory)
  • You brought in a surveyor to carry out an inspection and this cost you £360 which you paid out of your own pocket.
  • I understand that the surveyor was brought in at their prompting – and if so, I don't understand why you had to pay the money.
  • The surveyor's report confirmed your view that the installation was inadequate – is this correct? (You haven't told us)
  • Can the window installation be corrected or does it mean a replacement?
  • As part of the installation you paid a deposit – (you haven't told us how much).
  • There is £XXX (you haven't told us) outstanding to the company and they want to be paid and they are threatening you.


This is been going on for a year – and I have no idea why you have delayed so long.
Have you had any other inspections?
Have you investigated the replacement of the faulty installation?
Have you obtained a quote for the replacement?

I see that they say that you have been preventing them resolving the situation – is this correct?
What steps have they taken to resolve the situation?
If you have been preventing them – then why? I do understand what you say about not letting people in that at some point if you want the matter resolved then you will have to. Please tell us more.



Please can you deal with these details and if you have other information that might be useful, maybe you could let us know that as well so that we can get this part the discussion over with instead of having to chase you for every last bit of information.

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Also, they apparently offered you a refund and then backtracked.
Got any idea why this is?

Please can you post up the emails or messages referring to this. If they are document form then in multipage single file PDFs please

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No idea, I thought it was because I asked them to pick up the windows when ready for collection, no clear reason..

as above because exhausted all options

yes I got new quotes from different companies,

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I asked you to let us have the correspondence involved in that. You haven't done so.
Also I posted a list of bullet points and emphasising the information that we didn't have – and you haven't responded that either.

If you want us to help you then you have to let us have the information we are asking for.
We are doing this free of charge but there is no need to make us work so hard for this.
If you are paying £300 an hour some sinister I expect that you would come up with information without being prompted.
I see that you just have said that you got quotes from different companies but you haven't told us anything about that.

We can't work in the dark. And we don't want to start solving your riddles.

We can help you if you want to give this information.

Maybe you want to sit back and work out what information we need to get the full story. 

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I had to get a surveyor out, and pay him myself, nothing to do wuth them off my own back so to speak, as I was asking the company from September/ 22 to please come and check windows regarding my complaints.

Thanks again

Their sales person came out to take my order for windows,  about two days later in june/22,  the order was slightly changed by their surveyor on that day he did the measuring the same day I paid the deposit..

he was insisting that the windows should all be/look the same, I did stress it was difficult to reach over the sink,..he would not give in and I gave up to get them to go, the deposit of £1,425 was paid that day before they left.

I did email and asked them to please go back to my original order what I was quoted for, they did except for the kitchen window, I asked for normal bottom opener as it is over the sink and hard to get to..

The fitter came to fit the windows last day August/22 sliding sash twice the depth of usual upvc windows.

Two windows with upper sliding panes were wrong, they agreed to sort it, they did.. but all the windows should have been fitted set back, because of the depth,

in other words the inner surround for windows should have been cut in to allow the windows to "sit in" properly, the front windows 5 in total are fitted staggered, fitted different depths.. two back windows are not central and have no sills, outer layer of brickwork left open to elements.. old windows had upvc cills. 

Thank you

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  • dx100uk changed the title to ColdSeal - Poorly fitted upvc windows - offered full refund then rescinded - now threatening court for payment

I'm not sure that you have told us the original price which you agreed to paying ColdSeal. In other words, we have no idea how much they say that you still have them because you don't seem to have told us.

The quote from company one at £6720 – is that for removing the present installation and replacing it with something? Is the work contemplated in the quotation sufficient to treat you strategy position that you should have arranged if your original agreement had been carried out correctly?

I understand that you instructed your own surveyor. What was the opinion that surveyor? How long is their report?




 

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Hi, sorry, the original price was £5,700.00, I have paid, £1,425.00 of that leaving £4,275.00 to pay..

The company that I would go with is £6,720.00, that is to remove and replace like for like,( except the kitchen, a bottom opener). and leave their windows safely stacked in my back yard until they get picked up.

The surveyors report is pretty thorough, I will put up a summary.

Thank you for your time

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First of all, I hope you will appreciate how much easier it would be for us all if you answer the questions first time.

Secondly, we don't want a summary of the report. Would like the whole thing – in PDF format. I asked you how many pages it was but you haven't answered.

 

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It is 37 pages

3

Kitchen Window
The kitchen window has blocked drain holes with pooling water inside. The draught seals are not correctly fitted and block
the drain holes. This window proved impossible to lift by the author of this report. It is excessively wide and heavy and the
rear from the edge of the worktop by the sink to the mid rail is 148cm. This window therefore could only be opened by two
people on a step ladder. This window therefore is not of merchantable quality and should never have been fitted because it
is impossible to use safely. An alternative design should be proposed.
CONCLUSION
I am satisfied that the frames are of good quality, however the installation appears to be at fault. The excessive gaps leave
draughts which is not appropriate for double glazing and defects the purpose of the installation. This needs to be corrected
now.
The installation has inconsistent set back from the outer face of the wall. I appreciate the walls are not quite straight however
the windows are obviously out of alignment and look odd in comparison to the windows of the adjacent properties. The fault
lies in the opening not being cut back sufficiently to allow these quite deep frames to sit in the openings to provide a consistent
rebate to each elevation. They need to be taken out and adjusted to achieve this goal.
The rear windows have sills that need to project beyond the wall to disburse rainwater. New sills therefore need to be fitted
to these windows and the loose bricks to the openings on either side of the rear left bedroom window need to be repaired.
The rear windows also need to be adjusted so that they sit in the centre of the openings without the need for additional
beading to one side to provide a seal. The windows either need to be replaced or reset to achieve this goal.
The kitchen window is unfit for purpose. It cannot be opened. Two people are needed with some strength and power to lift
the bottom casement. Its positioning over the sink units is an impractical location. You should replace it with an outward
opening window that is more manageable to handle by a reasonably fit adult.
I hope these observations are of use and assist you in your negotiations with the installers.
Should you require any further information or assistance, please do not hesitate to contact me.
Kind regards
Yours sincerely

above is conclusion, thank you

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Okay, if there is a quoted summary and not your own summary then that is fine.

If there is some other conclusion then post it up here but we want to see the surveyors words please

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In fact that's fine. It seems to be conclusive.

Has the quotation for the work you received addressed specifically the findings of the report?

Did you let the Coldeseal suppliers know in advance that you are getting this report?
Has Coldeseal seen this report and have you given them an opportunity to comment or have they commented?

You say that you asked them several times to carry out some kind of inspection. Can you tell us if that was advising, how many times and did you get a response from them.

Finally, they are threatening legal action. In the event that they don't take legal action, would you be prepared to take your own legal action to recover all of your outlay including the cost of undoing their installation and replacing it

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Getting them to reply to emails was not easy thats when I got checkatrade involved, as I was going to leave a negative review..

No responce by email, but when I went throught the findings on the phone with Ben,  and invited him round to go through it with me, thats when he offered the refund, but declined my invite to come to the house.

I have emailed (attached)the report to them.

Yes the new company have read the report and will carry out work as advised.

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  Wed, Feb 8, 2023 at 11:28 AM
To: Coldseal Eco Upgrades <[email protected]>
Dear Mr Dignam
 
My complaints have gone back as 31st August, the date of fitting,  the window order was wrong and as you are aware there are other problems with the windows, draughts in all windows, manufacturer or fitting issues? also the front room downstairs window  protrude beyond the stone lintel outside, and draughts, also the inside cill over hangs the radiator, (the old one undrneath does not)??? the windows were not fitted set back as I was lead to believe, I have a text message to confirm from Lorraine.
 
I did ask you come out to check the windows, but you declined.
 
Andy was out in November,  and said back windows will be replaced, front upstairs windows need sliding panes replaced, and all other windows adjusted,I have not heard anything since.
I am concerned that all windows will need replacing.
 
I have given you more than reasonable time to resolve these issues.
 
Please confirm within seven days what you intend to do to resolve these issues, in writing please, an email will be fine, no calls, thank you.
 
 
Regards
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Quote

 

  Thu, May 18, 2023 at 5:08 PM
To: Coldseal Eco Upgrades <[email protected]>
Hi Ben
 
I have had a surveyor out to check the windows fitted by your company.
The cost was £360.00.
 
If you wish to discuss the contents within the next week, please contact me.
The report will remain in my possesion in case I need to take further action.
 
Regards

 

Quote

 

  Tue, Sep 13, 2022 at 12:39 PM
To: Coldseal Eco Upgrades <[email protected]>
Hi Mr Degnan
Could I ask if you check the windows, after fitting? or is it possible please.
 
Regards

 

 

 

 

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Okay. To recap:

They have had a copy of the surveyor's report and they haven't commented.
They have had copies of each quotation – and they haven't responded or commented.

You've hinted at further action – but that was back in May. What action you have in mind and why didn't you go ahead?

Do you have the funds now to carry on with the remedial work and then recover the money later?

Also I recall that somewhere in the exchange he referred to a review that you had placed somewhere and wanted you to remove it. Where was the review and have you removed it?

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I was hoping that Ben would call round and go through the report with me and no further action would be needed, I am not in a position to go ahead with the work at present, as would need to be 100% sure I was going to get the money back, as you can see the quote I am going with is higher anyway so therefore have to find extra money, so the deposit will make a difference, thank you again for taking the time and patience in going through this with me.

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