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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Seahorse v Cabot


Seahorse
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D Day. So a gentle reminder is in order...

 

“In due course” is nearly up, Jane. Close of business is today, don’t forget. Email will be fine.

 

Regards,

 

Seahorse

 

 

From: CustomerAssurance@cabotfinancial.com [mailto:CustomerAssurance@cabotfinancial.com]

Sent: 08 August 2007 09:52

To: seahorse@seahorseland.org.uk

Subject: RE: Cabot Reference xxxxxxx

 

Dear Mr Seahorse,

 

Thank you for your email.

 

Please be advised that a response to your points raised in this email will be addressed in addition to your email to Mr Wellinghoff in due course.

 

Yours sincerely

 

 

 

Jane Rodemark

Customer Assurance Team Leader

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A deadline is a deadline. You told them you would take asction if no response was forthcoming. You reminded them of this in a gentle way and they fobbed you off. The likelihood is that the reply next week will also be a fob off.

 

I would just go ahead and issue the claim against them and let that concentrate their minds. The judge will set a timetable (deadlines) that they will have to stick to or face the consequences.

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Usual twit response from there's truly.

 

Just let it carry on as per schedule -if they can't read that's their problem. They take the £1 and put it against your account - they do it to lots of people. Just wait your 12 +2 working days then your 1 month and let them default.

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It had feckin well better be their final word. Otherwise I won't even bother to reply. Straight off to court to fill in a claim form. :D

 

 

 

which claim form?

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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What, you mean send them something like. . .

 

John Randall

Company Secretary, Cabot Financial Europe Limited

10 Kings Hill Avenue

Kings Hill

West Malling

Kent ME19 4LT

Statutory Notice Pursuant to the Data Protection Act 1998, Section 10.

 

Dear Mr Randall,

 

Your Reference: XXXXXXX

Having been in communication with your company since December 2006, I am formally demanding that Cabot Financial (Europe) Limited stops processing and sharing my personal information.

Cabot Financial Europe has no right whatsoever to be processing my data by virtue of the fact that:

  • said data was obtained unlawfully as Barclaycard had no right to sell that data
  • any processing of said data is contrary to section 10 of the Act which specifies that you must not process data which is unwarranted and is causing unwarranted damage and distress:

10. - (1) Subject to subsection (2), an

individual is entitled at any time by notice in

writing to a data controller to require the data

controller at the end of such period as is

reasonable in the circumstances to cease, or

not to begin, processing, or processing for a

specified purpose or in a specified manner,

any personal data in respect of which he is the

data subject, on the ground that, for specified

reasons-

(a) the processing of those data or their

processing for that purpose or in that

manner is causing or is likely to cause

substantial damage or substantial

distress to him or to another, and

(b) that damage or distress is or would

be unwarranted.

I am aware that you consider that paragraphs 1 to 4 of Schedule 2 of the Act permits you to process my data. However, that assumption is patently erroneous for the following reasons:

  • I have never consented to the sharing of my data, as is evidenced by the fact that your sole documentation to date, i.e. an application form signed by me, clearly indicates by the omission of an entry in a check box that I refused to allow the sharing of any data. Hence the reason why Barclaycard has unlawfully passed to you any such information.
  • There IS no contract to which I am party, that requires you to process my information.
  • You have no legal obligation to process my data.
  • There is no reason to process my data in order to protect my vital interests.

If you consider that any of the above points do allow any processing to take place, you are invited to produce evidence in support. This may include documentary evidence such as a contract, relevant legislation, or case law to show that you are legally obliged process my data.

As you are no doubt aware, you have 21 days to respond to this communication in which you must either agree to stop processing my data, which will include destroying all information held, as well as removal of all information shared with any third party, including any or all credit reference agencies, or write to tell me the reasons why you consider that you should not do so.

You will also be aware of the penalties for the unlawful sharing of data, as well as my right to compensation for damages caused by any erroneous or unlawful processing of my personal data.

Failure to respond to this communication within the stipulated timescale, or if any response is by way of refusing to stop processing and sharing my data, I shall have no option than to escalate this matter to the Information Commissioners Office. If, after taking this measure, you still refuse to comply with my demand, I shall take the appropriate action through the legal system.

Yours Sincerely,

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hi seahorse just to let you know im new to this and have been reading your thread with great interest i sent of a cca request to cabot and just recieved a letter thanking me for my payment on my alleged debt.was just wondering what to do next.thanks

 

That's strange. They WERE returning folks' statutory fee and saying the CCA doesn't aply to them. What the feck are they up to now?

 

Your account wouldn't be nearly statute barred, by any chance? And they are maybe trying to restatrt the clock by saying you made a payment? They just defy logic, that lot. Here was me thinking they had learned at least ONE lesson. ;)

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That's strange. They WERE returning folks' statutory fee and saying the CCA doesn't aply to them. What the feck are they up to now?

 

Your account wouldn't be nearly statute barred, by any chance? And they are maybe trying to restatrt the clock by saying you made a payment? They just defy logic, that lot. Here was me thinking they had learned at least ONE lesson. ;)

 

 

They just don't appear to be learning form their mistakes do they? :?

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If they have taken Crossie's £1 as a payment on the account, they will claim that the clock has restarted and there is another six years left to run before it is statute-barred. IMHO it is imperative to point out to Crapbot that this was the statutory fee - do not just ignore them because this will come back to haunt you later.

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If it was me, I'd tend to let them take me to court after the the 6 years are up, then drag out the letter which was sent to them which states what the £1 was for. Let them waste costs on solicitors and court, only to be proven to be a total bunch of imbeciles.

 

But that's just me.

 

Anyway, by accepting the fee and banking it, they are back in the same old trap of admitting their liability to comply with the CCA request. Doesn't matter what they say they THINK it is for, it was offered as a statutory fee which they accepted.

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Forget about them for 4 months. As you'll have gathered, they aren't the quickest lot, so I'm sure you can stretch this out that long. :)

 

I have about four months to go (not Cabot) but WF, however, it is secured against my home and I recently discovered they had a charge, that is an interest recorded on my title deed so I still could not remortgage without them wanting 11K, but the agreement appears to be unenforceable, I have a hearing listed Oct! still need to amend as is only for penalty charges and default.

 

has anyone won on unenforceable agreement?

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

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HOORAY!!! A final response.

 

The usual sh!te about they are right and I am wrong, they'll do what they want regardless, and I have to pay up in full within 14 days. Like that will happen.

 

Oh, and they don't want to talk to me again. Suits me just fine.

 

Sorry Cabot. You had your chance to negotiate, but got greedy. Now you won't be getting a bean.

 

So. s10 notice off to them today, 21 days starts half an hour ago as that's when the delivery receipts came back from your email system. ICO next, then court.

 

I think I'll make a complaint to the CSA as well. Give Uncle Ken something to mull over before he steps down as chairworm.

 

Let's see who blinks first, shall we?

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