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    • UK citizens will be subject to the same rules as other Third Country Nationals. Keir Starmer to warn of 'major disruption' risk ahead of new UK-EU border checks | ITV News WWW.ITV.COM Ministers will announce measures to try to blunt the impact of the changes, writes ITV News Deputy Political Editor Anushka Asthana. | ITV National...  
    • Oh I see! thats confusing, for some reason the terms and conditions that Evri posted in that threads witness statement are slightly different than the t&cs on packlinks website. Their one says enter into a contract with the transport agency, but the website one says enter into a contract with paclink. via website: (c) Each User will enter into a contract with Packlink for the delivery of its Goods through the chosen Transport Agency. via evri witness statement in that thread: (c) Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency I read your post at #251, so I should use the second one (and changing the screenshot in the court bundle), since I am saying I have a contract with Evri? Is that correct EDIT: Oh I understand the rest of your conversation. you're saying if I was to do this i would have to fully adjust my ws to use the consumer rights act instead of rights of third parties. In that case should I just edit the terms and stick with the third parties plan?. And potentially if needed just bring up the CRA in the hearing, as you guys did in that thread  
    • First, those are the wrong terms,  read posts 240-250 of the thread ive linked to Second donough v stevenson should be more expanded. You should make refernece to the three fold duty of care test as well. Use below as guidance: The Defendant failed its duty of care to the Claimant. As found in Donoghue v Stevenson negligence is distinct and separate to any breach of contract. Furthermore, as held in the same case there need not be a contract between the Claimant and the Defendant for a duty to be established, which in the case of the Claimant on this occasion is the Defendant’s duty of care to the Claimant’s parcel whilst it is in their possession. By losing the Claimant’s parcel the Defendant has acted negligently and breached this duty of care. As such the Claimant avers that even if it is found that the Defendant not be liable in other ways, by means of breach of contract, should the court find there is no contract between Claimant and Defendant, the Claimant would still have rise to a claim on the grounds of the Defendant’s negligence and breach of duty of care to his parcel whilst it was in the Defendant’s possession, as there need not be a contract to give rise to a claim for breach of duty of care.  The court’s attention is further drawn to Caparo Industries plc v Dickman (1990), 2 AC 605 in which a three fold test was used to determine if a duty of care existed. The test required that: (i) Harm must be a reasonably foreseeable result of the defendant’s conduct; (ii) A relationship of proximity must exist and (iii) It must be fair, just and reasonable to impose liability.  
    • Thank you. here's the changes I made 1) removed indexed statement of truth 2) added donough v Stevenson in paragraph 40, just under the Supply of Goods and Services Act 1982 paragraph about reasonable care and skill. i'm assuming this is a good place for it? 3) reworded paragraph 16 (now paragraph 12), and moved the t&cs paragraphs below it then. unless I understood you wrong it seems to fit well. or did you want me to remove the t&cs paragraphs entirely? attached is the updated draft, and thanks again for the help. WS and court bundle-1 fourth draft redacted.pdf
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Incident Management Solutions withholding £1500 of £6.5k written off car payment they received- **RESOLVED TO FULL VALUE**


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Our car was written off while parked outside the house by an insured driver who lost control on boxing day.

 

He admitted fault and we got an offer of £6.5k. It has taken 4 months to finally get paid out even though the guy admitted fault right away.

 

IMS have been very slow in dealing with the situation. This company who seem to deal with a lot of claims lately have an unclaimed trust pilot account but 99% of posts are 1*

 

My wife was insured with SAGA but found out AXA were actually who she was insured with. They contacted Enterprise car rental to deal with the hire car and they appear to have dealt with all the other companies tasked with getting the car looked at and taken away. They also passed the claim onto IMS who have been dealing with the 3rd party to get the claim going.

 

As already said above they offered us £6.5k for the car. £3.9k was going to the finance company the rest to us. They haven't been chasing the 3rd party and my wife ended up calling the 3rd party to find out what was happening to find it had been lost in their system but they did say the last time IMS contacted them was mid January. My wife has been calling IMS every other week to chase it up and they have been saying we do contact them but they don't respond. So we found out it was all lies.

 

As soon as the 3rd party saw the file had not been picked up they paid IMS the £6.5k within 3 days. IMS kept the money a further 3 weeks before my wife had a go at them this week.

 

They have made a payment to my wife yesterday and it's £1500 less than it should be from the letter they gave us in February stating the value of the car is £6.5k.

 

They have told my wife the value of the car has gone down in price since February so they have given us the difference in price. She said you got paid £6.5k from the 3rd party for the value of the car so what has happend to the other £1500 and they have said it goes towards the costs of the hire car they charge them.

 

They have said the letter of value they sent 2 months ago reflected on the current market value if we had been paid out there and then is subject to change as time goes on.

 

How does this work? they are refusing to pay the rest out and I've seen reports on Trust pilot they are an unregulated company so does this mean we can't take it further with the obudsman?

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My wife thought she was insured through SAGA but found out that they are just the broker and AXA are the actual insurance company.  IMS are https://www.imsolutionslimited.co.uk/

 

IMS came about after Enterprise were tasked with dealing with the hire car, but they appear to do more than just that now. They were tasked with finding a company to come out and look at the car and either fix it or write it off. Enterprise also were tasked with a company from York to collect the car and put it in storage. But the car was deemed a write off from the company that came out and looked at it.

 

Enterprise once they got the report back passed the claim onto IMS "Incident Management Solutions" who dealt with it all from this point forward. I've read online that IMS appear to be the go to now for a lot of insurance companies.

 

They only work Mon - Fri 10am-4pm and you'll be on hold for a good 2hrs each time you call thats if they don't cut you off half way through.

 

My wife has been onto the them again today and a manager is supposed to be calling today or tomorrow they said to discuss the £1500 payment.

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  • dx100uk changed the title to Incident Management Solutions withholding £1500 of £6.5k written off car payment they received

Complain to SAGA as they arranged the policy.

 

Once a write off value is agreed, that is the basis of settlement. It is value at time of loss and not time of claim settlement.

 

And the hire car costs would be a claim against third party in addition to the write off value at time of loss.

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  • 2 weeks later...

well done

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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