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    • DX100UK  ill try to give as much info as i possibly can. this situation goes back to early 2022 i purchased a pc from an online company mac group ltd it was ordered and paid over the phone but they kept changing the delivery date so i ended up phoning them up and cancelling the order and got a full refund then thought it was done with,there was no hp agreement just to be clear. then i was told by mac group the pc had been delivered to mine and had it tracked to my address with a different inital but correct surname no photo of said parcel,so basically ignored it as i was dealing with my dad and my brothers estate which seamed more important as i thought the situation with the pc would sort its self out but it didnt it escalated in to mac group issuing a ccj against me and got the court pack from northants,visited by bailiffs on 3 occasions which i did not engage with,but didnt realise i needed to turn up at court so it was thrown out. mean time ive moved and they dont know my new address but started to email me jan 2024 stating they intend to recomend their client to bankrupt me,got some advice from cab re: applying the case to be set aside but as you will see from the paperwork ive uploaded it was struck off and i have no idea why as the court staff are not legally trained to tell my why when i phoned last week. mac group applied for a n244 statuary demand i am really worried ill lose the house if they do bankrupt me but i do realise i should have dealt with it sooner but i was grieving for two family members not sure thats a good enough reason. thanks. dcbl_Redacted.pdf mac group.pdf
    • Please fill in the sticky as dx asked. Was the kids' party inside the Bizspace area?
    • Hi dx, I think so I'd have to dig out the paperwork to double check. Pretty sure it is though. Pm
    • I have a problem, a serious one. On mid November 2023 my boiler (installed 10/21) failed and flagged up the code 29.10: blocked flue. The EB engineer came out and replaced the fan, said it was unusual, put it down to storms. On 16/12/23 the same thing happened. Another WB engineer came 18/12/23 and fixed it, but said it isn't the boiler, it is the flue, and that he would mend it this time under the guarantee but they would not do that again if it failed unless I got the installers to reinstal it. On 27/12 it failed again. 29.10. I did not call them because of their saying I would have to pay. I contacted the installers who responded, then stopped when they saw the WB report of 18/12. By February I had had no central heating or hot water since Christmas, so I posted a job for a heating engineer to give an opinion on the flue installation. He found the flue blocked with vegetation from the trees my neighbour planted near the wall, and which I have been desperate to get uprooted. He gave a report and photos, and agreed the flue needed reinstalling. I got nothing from the original installers, so I contacted the Gas Safe Register. They sent an inspector, who gave a full report and had the original installers down and they reinstalled the flue as instructed, and notified LA Building Regulations.   On Friday I received a certificate from the Gas Register saying the reinstallation of the flue had  been carried out by a registered heating engineer.  It was from the installers, and the certificate does say that it is 'not conclusive evidence' and they had notified the local authority Building Regulations on my behalf.  As I only received it Friday, I have not yet pursued it. On Thursday, as the installers said they had reinstalled and there was nothing wrong with the flue installation, and that the boiler was not working, I wrote to WB and asked them to come and repair the boiler.   During all this time I have been in contact with various people, including Citizens Advice.  I had hoped they would refer it to the Trading Standards because you cannot contact Trading Standards yourself.  I am hoping they will.  I have other serious issues to deal with.  I don't think elderly people are helped as much as they should be.   I had an email from them Friday - yesterday - demanding I deposit £200 with them before they come down to repair it. I told them I query that, and said I will consult on my consumer rights, sending copies of that to all concerned. This is their response: Thank you for your email. The £200.00 is reserved to ensure the work has been completed correctly – in the case where remedial work has been resolved, no charge will be taken. This is due to the amount of calls we have reattended in the past where remedial work has been said to have been completed but hasn’t been. If the issues detailed in the report from our previous visit have been issued, the money will not process and will simply go from reserved back to the customers account without ever leaving it. Under our Terms and Conditions: 6.1 Assignment and Subcontracting. We may at any time and without any notice to you assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights or obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person with our prior written consent, which we will not unreasonably withhold or delay. Please refer to our website for full terms and conditions." Can they demand the money up front like this?   It is a week's state pension.  Would anyone give a whole week's pay for something which should be under guarantee?  I can copy and paste the various reports I have had from Worcester Bosch, including the one of 10/2021 when it was installed and failed 24 hours later.  The boiler worked until November 2023.  Also, I cannot understand the terms and conditions, because the boiler was given under the ECO3 scheme.  I have been on disability benefit - DLA - since 1992 and I don't remember signing anything with Worcester Bosch.  I am not sure if I am allowed to attach all the correspondence here.  It will take time, because the page keeps being unresponsive and I have to keep clicking 'wait'
    • for how many weeks/months/years have you been using it twice a week for...roughly?   she will have to request a new card, it wont be reissued or sent back to her if it was retained by the inspector.  
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Landlord takes post and shreds it? Is this ok


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I have had some post arrive at an old address. This was a UK HMO rental, the landlord would let himself in the back door unannounced. Even at 8pm on a sunday to pick up his wifes mail.

Anyway I moved out and live down the road. A family member accidently posted a card with money in to the old address. I contacted the old tenants who i am still in touch with and asked them to hold onto it until I can collect. I went to collect a few days later and it had gone. I messaged the landlord and he said as with all old tenants mail he will have shredded it.

 

Where do I stand on this. I had made arrangements and it was now in one of the tenants possession. She left it in the dining room incase she wasnt in when I came for it. Is he allowed to firstly take it if it is in her possession and is he allowed to shred all old tenants mail without any efforts to return to sender/ to ask if arrangements had been made. Is there anything I can do? As I live close I pick up mail. There has been 2 letters arrive for me in total as I swapped my address  where I could.

 

 

 

Thank you

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I don't know what the specific law is but I'm quite certain that it is unlawful for him to do this.

I suppose that he wouldn't be doing it dishonestly so it wouldn't be criminal damage but I can imagine that there are rules contained in one of the Post Office Acts which prevent it.

I don't have time to do the research at the moment but if I were you I would Google interfering with mail and you will probably find an answer. It will be helpful if you would come back here and let us know what you discover in order to help others.

I'm sure other people will join this conversation and maybe give you the answer immediately

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Quote

 

84Interfering with the mail: general.

(1)A person commits an offence if, without reasonable excuse, he—

(a)intentionally delays or opens a postal packet in the course of its transmission by post, or

 

 

https://www.legislation.gov.uk/ukpga/2000/26/section/84

 

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He should put the mail into a postbox marked 'Addressee doen't live here' or similar. Royal Mail then attempt to return it to sender. Otherwise he breaches the law linked above.

 

Mind you, that doesn't mean you'd ever have received it. If the sender has not put their address on the envelope or in card you wouldn't have got it back anyway.

 

Maybe you should have told the landlord what you wanted to happen to any post sent to your old address?

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Do not think the Postal Services Act will apply as Royal Mail has delivered the mail as addressee, so no interference in transmission.

 

Totally agree, the letter should have been put back into the Royal Mail system and marked gone away. They will the open the letter if no return address to return the correspondence.

 

As the landlord took deliberate possession and destroyed property not belonging to him, he has dishonestly appropriated that property with the intention to permanently deprive

 

That is theft and should be reported to the police 

Edited by whitelist
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Hi

 

I have to agree with what has been said and I do hope you have kept that message from the Landlord that they shred all old tenants mail but how do you know they have actually shredded it and not opened it first and had a good read.

 

The Landlord should have written on any mail 'Return to Sender Not Known at this Address' and put it in a post box that simple.

 

The actions they have taken is interfered with Mail not intended for them and illegally destroyed it if they have so I would report it to the Police.

 

Also as it is an HMO I would consider contacting the relevant Councils HMO section and informing them of the Landlords actions as well as the coming in without notice to collect wife's mail (why is wife having mail delivered to an HMO if they don't live there)

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