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StyX Vs RBoS


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Mr StyX,

 

 

Please be informed that an offer letter's going out in the post today for

£2504.89. I rang to inform that.

 

Many thanks

 

Regards

 

Hima

 

 

Hima Jayanti

Customer Relations Unit

Retail Support

Royal Bank of Scotland Group

The Cornerstone

South Gyle Crescent

Edinburgh

EH12 9LE

 

 

:D. I won't count my eggs before they are hatched as it were, but it is a good start.

StyX Has Won

 

RBS - £2,500

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Well done getting to this stage, I know youve not got the cash in your hand yet but but you must be getting a whiff of the smell of money !!! Keep us posted on the date you get your actual letter of offer, and the date you get the dosh, it helps keep a relative time scale of things. :D

  • Haha 1

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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Hey Styx sounds like good news, might try this guy with a letter myself. Let us know when you get it. Say Hi if you have the time.

 

Regards

Sweet

  • Haha 1

:lol: Sweetrevenge :lol:

Don't get mad - get even!

If I've helped you please hit my scales 'n' bump my rep!

 

RBS (My A/c) S.A.R - (Subject Access Request) sent /10/06, statements rec'd 20/10; Prelim sent 3/11/06, s*d off letter rec'd 20/11; LBA sent 28/11, Settlement offer rec'd 18/12

WON at LBA with compound contractual interest £607

 

RBS BF Account S.A.R - (Subject Access Request) sent 4/11, part response rec'd 28/11, further info sent 3/12 awaiting statements at 20/12, Sent LBA 19/01/07. Received all statements resulting in 3 claims, £1,278, £4,279 and £7,250(!) all with contractual interest.

 

 

This is now very out of date!!!!

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Hey Sweet, how are you. How are your claims going? Still needing a slightly hair bridesmaid :p. Ohhh Hen NIGHT!!!.... I digress.

 

StyX

StyX Has Won

 

RBS - £2,500

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So i have the letter, which says they will transfer the funds into my account, the total sum of £2,504.89.

 

I have a "tick 'n sign" form, and free pre-paid envelope which is nice, the tick bit says "I accept your offer in full and final settlement of my complaint" does anyone know if i simple tick and sign whether that would prevent me from future claims/complaints?

 

StyX

StyX Has Won

 

RBS - £2,500

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Don't know but I wouldn't give them the opportunity. Send them a letter under your terms and word it how you want to.

 

"My complaint" should be "this complaint" if you ask me. You could even possibly put you will seek to reclaim any future charges if you feel they are unlwaful.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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I don't plan to amass any....

 

Cheers.

 

I will send of the paperwork. anyone one know how long it will take? I.e. to get my cash.

StyX Has Won

 

RBS - £2,500

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  • 2 weeks later...

StyX Has Progressed this far

 

-------------------------------------------------

 

Step 1 - S.A.R (Subject Access Request) - Sent 13/12/06, Received 18/12/06: Statements received 8/01/07.

Step 2 - 23/01/07 Sent prelim letter recorded delivery Claim £2500

Step 3 - 13/02/07 Recieve Partial offer

Step 4 - 11/04/07 Sent Next Day Delivery Rejection letter.

Step 5 - 14/04/07 Contacted by Customer Services

Step 6 - 16/04/07 Emailed requested letters.

Step 7 - 21/04/07 Phoned, emailed spread sheet of break down claim.

Step 8 - 23/04/07 Phone call, I put them on hold and they disconnected. Recieved email to confirm letter with full settlement posted to me.

Step 9 - 27/04/07 Posted acceptance letter.

Step 10 - 01/04/07 Phoned to confirm status. Told to check balance and wait 10-14 working days and if no cash then contact them again.

Step 11 - 09/05/07 checked balance £2,500 transfered 03/04/07

 

Result

StyX Has Won

 

RBS - £2,500

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CONGRATULATIONS!!!

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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I would like to say a big thanks to everyone here for their support and advise, especially SweetRevenge who explain the spreadsheets to me using small words and lots of patients and T4FF for his support and advise, proved to always be useful and wise. Also like to thank Superward and HydraUK, who's avatar always made me laff.

 

Right i am off to revise, i have my major exams soon and NEED to pass, if anyone knows anything about immunology your help would be welcomed :p.

 

Take care, and i will be kicking about helping where i can.

StyX Has Won

 

RBS - £2,500

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Good luck with the 'xams mate, enjoy your hard earned bonus.

 

Phil

 

RE Immunology - haven't got a scooby doo - but can you comment on whether 'Americanitis' is 'Immunity to Sarcasm'? ;)

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  • 2 weeks later...

HydraUK..... i could try, i don;t think i would lose markers, but if i was boreline..... i might even have an american marking me.

StyX Has Won

 

RBS - £2,500

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