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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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paypal dispute


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Hi all,

 

Six months ago I sold a mobile phone via ebay, I sent the phone the next day it was won, because the consumer paid up via paypal immediatly with a confirmed paypal account and address.

 

The following day when I check the buyers ID the ebay account which had been used to buy my item had been closed and the payment on my paypal account reversed after a week, I disputed this with paypal but they refused to listen because I had lost the post office slip that proved I had sent the Item to the buyers address.

 

Now the paypal account owner refused that he had bought my item. and the money was reversed leaving my account £270 overdrawn.

 

The other day I got a letter from the debt collection agency that I should pay up.

What should I do?

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It states in Paypal's T&C's that you have to be able to provide proof of delivery - if you have lost the tracking reference then you cannot do this so you will have to pay up.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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It states in Paypal's T&C's that you have to be able to provide proof of delivery - if you have lost the tracking reference then you cannot do this so you will have to pay up.

It is you that has lost the proof of delivery, not Paypal. Why should Paypal have to cover, financially, your error.

 

Sorry if that sounds harsh but life's a bitch.

 

Regards, Rooster.

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How can this be, the buyer has even left Positive feedback saying "Great ebayer smooth transaction"

Well the buyer would say that, wouldn't he/she? They're well satisfied with the deal.

 

The point is that you have to have rules. Paypal's rules are laid down their Terms & Conditions which I assume that you read before starting. If you didn't read them, then you have only yourself to blame.

Now if you use Paypal you are saying, quite clearly, "I agree with the T&C and I will abide with them." You obviously thought that they were fair when you decided to use them.

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I'm afraid that unless you can find that tracking reference you will have to chalk this one down to experience.:(

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You're very welcome.

 

Sorry it couldn't have been more positive.

 

Regards, Rooster.

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i an a seller on ebay ,until i had my first problem i used to send items first class ,now everything i do is special delivery ,paypal do not look after the seller they always believe the buyer ,due to my volume of sales i am now looking at other payment options ,i have a dispute at the moment ,i sent a buyer a refund only to find out he has cancelled his email address ,i now have to wait thirty days to get my money back as once you send payment you cant stop it neither can paypal,so in reality paypal are not a bank

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Hi I have moved this thread from welcome to Consumer issues.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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any news? does the post office have a duplicate??

post office WON 12/11/06

 

abbey.LBA sent 30/10/06.MCOL claim submitted 8/11/06.allocation questionnaire sent 16/12/06.schedule of charges sent 16/12/06.WON

 

2nd abbey claim SAR sent 3/1/07.WON.complaint letter sent 18/1/08

 

alliance and Leicester.WON

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