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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Still Waiting.....


Edingborough
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Hi Everyone,

 

Been reading this site since June but only just plucked up the courage to say hello! Found it a great source of info tho and started my claim in the summer. Lloyds did what they usually do and went silent- only responding when forced into it. They defended, then the judge ordered a stay for settlement up until 22nd November. Obviously still no response from Lloyds so I phoned the court who told me to write in and the file will go back up to the judge. Any ideas what happens next? How much longer is it likely to take? Felt strong to start with and really fired up, starting to weaken a bit now- anyone else out there at the same stage as me? Could do with a bit of encouragement if poss! :confused:

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Can't really help, as I've not got this far myself but I expect this sort of tactics by Lloyds, contact the SCM and the judge. The judge will take a very dim view of these. I would recommend, send everything via recorded where they have to sign to receive your letters, they can't deny anything then.

 

Good luck and welcome

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Thanks for the encouragement- things have moved on a bit since I posted. Received an offer in the post with all the usual conditions. As the offer is about £600 short of my original claim, which was based on figures they gave me, I've faxed them through a "no thanks" letter. Will hold out for the full amount and removal of conditions. Will give it til nxt week then contact the court and SC&M if I havn't heard anything.

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keep going. they are only stalling!

Newacre

LoydsTSB - £4,158.82 inc interest @16%

SARS request - July 06

Prelim letter - 19 Sept

Letter back saying how devastated all the lads at Head Office were to hear... - 31 Oct 06

LBA sent - 8th Nov 06(had to send a 2nd as Royal mail lost it)

Summons reg at CC 15th Dec 06

Nice letter saying that they would be refunding £750, no strings! 18 Dec 06

SC&M acknowledged service and will be defending claim in full - 4 Jan 07

25 Jan 07 transferred to mercantile Court with about 50 others

06 Feb 07 SETTLED IN FULL! - £4466(includes a bit extra interest)

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Thanks- guess it will be worth it in the end but the waiting for Lloyds to respond every step of the way is so tedious! Also a bit disconcerting as they seem to have different ways of dealing with people, so we don't know what their response will be. Hope I did the right thing in refusing their offer and conditions.:-|

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