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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Emma Vs Halifax **WON**


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Thanks- I think that sounds good- as, if they pay out in full on my present claim, with some charges over 6 years, they will have some difficulty denying any further refunds!

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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In theory yes, but in practice you will find that all payments are made as a "gesture of goodwill" and with "no admission of liability or error" and purely for "commercial reasons" so that the fact that they may have paid a claim in the past does not mean that they will in the future.

 

However, if they do not refund you and you feel that you have a valid claim, then use the courts and let a judge decide.

 

I think you know what they will do - and so do the rest of us :D

iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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i never included any figures what so ever on my letter to the halifax but i got paid out in full me and my husband

I would not recommend anyone approaches their claim in such a cavalier manner. It could so easily go wrong.

In any case, if you dont know what your figures are, how do you know you got paid in full?

please refrain from advising others on this course of action saz, you got lucky.

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They still haven't even acknowledged the claim via MCOL!

 

If they have 14 days to acknowledge/defend, and it was issued on the 19/2/07, does that mean on the 3/3/07 I can go for a judgement (if they don't respond at the last minute)?

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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Just as you said, Crusher, they acknowleded yesterday.

 

So, what is their present form- are they paying out soon after, or hoding out for the full 28 days/until they are about to go into the court room?

 

I'm looking forward to this!

 

And what the hell has happened to the edit signature box in user CP? I can't shout from the rooftops that I scalped the A&L!

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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Halifax tend to pay out once the claim is filed, sometimes before AQ's and sometimes after, so expect to get paid soon.

 

The site is experiencing higher than usual traffic and in order to minimise disruption to users, certain features have been disabled for the short term, one of those is the edit feature for your signature. It will be back to normal very soon.

iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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Thanks, hagenuk. Didn't mean to be lairy about it- and higher than usual traffic is a good thing. Even my local taxidrivers (who are almost personal friends, they've known me for nearly 20 years), are taking the website address, and in some cases my phone number, as they don't have internet access.

 

And, did you know firms are popping up saying they will claim back your charges, all for a measley 20%! ? I've said I'll get the templates for them for nowt!

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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The complicated bit about this Halifax claim is that (until they closed it in 2003 without telling me) I had a second account with them, which was really, really overdrawn. It was my old student account. Now it is closed I am waiting to find out if they will try to use any money I am claiming and "offset" it towards this other account.

 

When I found out they'd closed it (only a couple of weeks ago), it was before I did the mcol, so I put in my poc I wanted payment by cheque or bankers draft, to edge around this issue. I just don't know what they'll do.

 

Has anyone else with a second, closed but overdrawn account , claimed and got a cheque?

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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EEEr, does that mean there's no-one?

 

Still no word from the Halifax.... I can see a court in the none to distant future...

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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Still nothing from the Halifax. At least I've already given them a copy of my marriage cert, so the account/letters/cheque(!) will be in the right name!

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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  • 2 weeks later...

Right everyone, I need your help urgently.

 

The Halifax have sent me a new offer, the same amount of charges as before, plus some interest and court costs. About £150 less than the claim amount (so paying about two thirds of the claim amount).

 

Also, they refuse to send me a cheque, saying they are paying it into the bank account direct, and that this is the only method they can use, even though I have stipulated payment by cheque in the court claim.

 

I rang them saying their offer was too low and I wanted payment by cheque- they refused, saying they intend to defend fully the rest of the claim, and they will be crediting my account tomorrow, even though I haven't used the account in four years and they know I don't even have a card to use the account anymore.

 

Argh- I don't know what to do, they acknowledged on the 2/3/07, so the defence should be lodged next week- I don't know what they can defend against the rest.

 

Help!

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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bump

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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HI Emma,

 

Just reading through your thread and i find myself in a similar position.

 

i have a claim amoutn of £1591.00 and i was given a written offer of £1205.00, i rang up and politly said that it was not a good enough amount to offer and over the phone they offered me £1450.00. this is all without interest. and it is to be followed up in writing. however now im not sure whether to procede with a N1 or not as the offer money is £141.00 shy of total.

but in my head the wheels are even turning as i type this out and i realise with interest i would bee losing out even more.

 

anyway not sure if it helps but im in a similar positiona nd not sure what to do. inside im being greedy but.... it would be so easy to give in.

 

cheers for listening to my rambles lol

 

Louis

HALIFAX-4..CLAIM 1

5 Jan PRELIM

5 Mar LBA

26 Phone HSBC about offer

14 April Halifax paid into account

 

HALIFAX-10..CLAIM 2

21 Mar PRELIM

18 Jul LBA

24 Jul FILED N1

30 Jul Letter from halifax putting case on hold due to OFT

10 August notice of acknowledgement

22 August letter of defence from halifax legal

 

LLOYDS TSB..CLAIM 3

5 Jan PRELIM

5 Mar LBA

26 Mar FILED N1

5 April acknowleged

4 May defense

27 June to be assessed by judge

12 Sept court date (adjourned till further notice)

21 August letter from court, case on hold till Jan?

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Well, I decided to get a bit pro-active, so I went in yesterday, closed the account (seeing I didn't even have a card for it and haven't used it in nearly four years), took out the money they put in (and the £1.51 that has been there since 2003) and used some of it to send a Special Delivery letter to their legal department saying "thanks for the partial payment, I've closed this account, send me a cheque for the rest".

 

Okay, so the special delivery bit was a treat, so they'll get it by 1pm, so they now have six days before it goes any further, and I don't want them wasting any more of my precious time with this bull.

 

And as soon as they do it, I can start on the pre-2000 charges I found on the statements they sent me after I had issued my MCOL.

 

Happy days- remember it's your money, ALL OF IT, so whether it's £50 or £500, get it all back. After all, they wouldn't hesitate to do it to you!

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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The letter was delivered to the Halifax this morning. Now I'm waiting for their response....

 

I hate waiting...

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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God, some of the staff at the Halifax customer relations department are getting snottier! All I want is to speak to someone in the legal department about my letter. If the really do phone me back today, it will be a first!

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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I got a truly useless but VERY condescending phonecall back.

 

Customer relations say the problem is I'm claiming back money I am not entitled to- what, charges and overdraft interest geneated wholly be these unlawful charges- and the legal department are too busy to speak to anyone, even halifax staff, never mind someone so low as customers!

 

They will be aware of the defense date and I should just be quiet until they can be bothered to speak to me.

 

I'm now looking at my court bundle. and also at the rest of the charges I will be claiming back from this account asap (another £165 from 1998 to 2000). I'm really remembering why I moved to another bank!

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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I am really getting irate at the Halifax's behaviour over these claims, as there does not seem to be any rhyme or reason to how they treat each case.

 

I always have a read around different threads, but I never understand what criteria the Halifax are using. My claim is piddling in comparison to most, and yet they waste time arguing, while quickly paying out on far larger claims.

 

This is not to say I do not merit others claims or envy their good fortune in not having to argue til the last moment!

 

But it is the lack of consistancy (on top of all the banks other misdemeanors), that drives me crazy.

 

At least they wind me up sooooo much I fight back- that's their one redeaming feature!

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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I think what you have here is a perfect example of incompetence and ineptitude at work.

 

I am sure you are not fazed by any of this and you will continue with your claim, they will pay you, just like they have paid everyone else.

iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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Thanks, hagenuk. They really are driving me up the wall at the moment. Their problem is they only make me MORE adament to continue and win!

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells

 

Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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Share on other sites

i guess your right about getting money back . cheers for the boost how is things going with your claim?

 

im just trying to find out where i hand my N1 form into. any ideas how i could find this out?

 

cheers

 

enjoy the sunshine :D

HALIFAX-4..CLAIM 1

5 Jan PRELIM

5 Mar LBA

26 Phone HSBC about offer

14 April Halifax paid into account

 

HALIFAX-10..CLAIM 2

21 Mar PRELIM

18 Jul LBA

24 Jul FILED N1

30 Jul Letter from halifax putting case on hold due to OFT

10 August notice of acknowledgement

22 August letter of defence from halifax legal

 

LLOYDS TSB..CLAIM 3

5 Jan PRELIM

5 Mar LBA

26 Mar FILED N1

5 April acknowleged

4 May defense

27 June to be assessed by judge

12 Sept court date (adjourned till further notice)

21 August letter from court, case on hold till Jan?

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