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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Samsung Cashback £50


Jozko Pucik
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Hi guys, I have bought the phone Samsung A50 from Argos but I am not able to get any cashback as on the Argos website advertised

Just was wondering if is not a misleading advert or any [problem]? Sorry to ask you but I spent nearly week with claiming but the Samsung pretending the IMEI of the mobile phone does not exist :-( I had a chat with some persons from Argos but they can do nothing about that

Sure I have sent them every evidence of buying but no help at all

 

I have sent one email as shot to trading standard but do not believe a lot 

 

Thank you Marian

 

 

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I think you will have to start off by telling us the whole story about the agreement with Samsung/Argos – dates, costs – et cetera

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Yes - but you haven't told us the story

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Ok, I have bought phone from Argos and tried to make a claim on Samsung website but the website says we did not recognise the IMEI.

I have tried Argos support then Samsung support but no success so far. I tried to find some similar stories as mine and did find this website

 

Regards

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As I requested in my original post in this thread – post number two, we would like to have the whole story. This means how you bought the phone, the date you bought the phone, the price you paid, how you paid, et cetera.

Also it would be helpful if you posted up an image of the number on the screen as you have sent it to Argus/Samsung and also does this number coincide with the number which presumably is printed on the side of the box?

 

It would also help to know how Samsung/Argos have expressed the refusal – by email? Can you please copy it out here? What were their exact words?

It would help if you would simply address the questions we ask and then we will save a lot of time. Thank you

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Do you want me to send you the IMEI of my phone ??? or do you need know I have paid this phone by argos card ??? Sure I have everything but do you think it is a safe I will upload them here ??? So do you need see the samsung website did not recognise the mobile phone I have a recipe from argos ???

 

Subtotal: £309.95
Delivery £3.95
Total paid: £313.90
spacer.gif
   
Your order details
Order number
1330881090
Order date
21/05/19
 
Payment method
ARGOSCARD **** **** **** 8556
 

 

Thank you

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I want to see how clear the image is. You can redact a couple of the digits.

As the number on the screen the same as the one on the side of the box? You haven't answered this.

What form did the refusal take? You haven't answered this.
Is the £50 cashback offer from Argos as part of their deal? Or part of a Samsung deal?

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Yes 

We started 

 

From the message they have sent, we can see that our colleagues will do this manually for you. There may be an issue with the claim site recognising the IMEI numbers, which is why our colleagues have advised the steps they have. Our promotional team would still be able to get this arranged for you, so we recommend following the steps our colleagues provided. ^SG

 

Will you be able to send us a picture of your receipt? We would like to have a look into this for you?

Just so you’re aware if you have any questions about how we, Samsung Electronics UK Limited, use your personal information you can find out more at http://spr.ly/6181Elf5L. This may include using your personal data to provide support related updates, and assess and improve the way we support our customers, including carrying out customer satisfaction surveys. ^SK

 

i have sent them everything 

 

Can you upload a picture of your receipt here, Majo? We can see that your phone has 2 IMEI numbers which may be conflicting with the registration. ^CH

 

I have enclosed the recipe

 

And we finished when we started

We'd suggest speaking to our Cashback Team for further support on this one. Please contact them on the number provided above. ^RE

 

They wanted I give them a call :-) 

 

 

 

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Firstly it seems to me that Samsung is obviously used to these numbers not being recognised because from what you have posted, they have a procedure for dealing with this. Presumably you have satisfied that procedure and they still don't recognise the number.

Secondly, I think that the entire contract is with the retailer – Argos – and that means that it is Argos which is responsible for making sure that you are able to get your £50 cashback. I have no doubt that Argos will tell you that it has nothing to do with them and it is all to do with Samsung – but I disagree – and also I think it would be an easier matter to attack Argos on this if you are prepared to go to the trouble. I can imagine that if you try to go against Samsung that they might try to pass the buck to Argos. That is typical of these kinds of arrangements.

Samsung is the promoter. You have no contract with them. Your contract is with Argos and your contract is basically that you purchase a mobile phone for a certain price and part of the deal is that if you satisfy certain requirements within a particular period of time then you are also entitled to receive £50 cashback. Argos make this clear on their website and this is part of their offer to you which is intended to persuade you to buy.

Of course Argos won't like this and it's now up to you to decide what you want to do about it. You could send Argos a letter complaining – but they will knock you back. You could decide to begin a small claim in the County Court in which case you would have to send them a 14 day letter of claim and then begin the action.

You could try to take the easy route which is to deal with the Samsung cashback team to begin with – but if it came to nothing then I think eventually your complaint is against Argos.

In the meantime I would make sure that I had full screenshots of the offer on the Argus website and also anything else – terms and conditions et cetera both on the Argus site and also on the Samsung site so that you have a full file of evidence if you end up having to take formal action.

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