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    • I only got the car 3 weeks ago, had the car serviced as it was coming up to the service date and was advised by the garage that the Tyres were illegal so I think it’s cut and dry really. The fact is I was allowed to drive a car off the forecourt with 2 bald tyres and I was told by dealer the car had been checked and surely Tyres should have been part of the check.
    • Less than 100 miles not enough miles or time to wear the Tyres enough according to the garage. I’m more angry I could have got up to a £5000 fine and 6 points, what would the dealership responsibilities be then? 
    • If the OP follows king’s advice and then the neighbour’s roof leaks, who do you think the neighbour will blame? a) the dodgy “roofers” (who will be long gone), b) the OP for “damaging a perfectly good repair” (even if they don’t damage it, and it wasn’t a good repair!), or c) someone else   King may be technically correct, but the OP following their advice isn’t likely to end well if the neighbour is already ‘difficult’. 
    • I sent a SAR. which also provided a copy of proof of ID, last month to Northumbrian Water, and received no reply whatsoever.   After the 30 day deadline passed i sent off a complaint form to the ICO and sent a letter of claim to NW for breach of statutory duty. (As up until today they had failed to respond in any way to the request that was made)   Today i received a reply saying the my ID wasn't in the standard format and they could not accept it,   (The exact same copy of ID has not been an issue before and the exact same image was accepted perfectly fine by a previous energy company i SAR'd), and that they required i give them 2 forms of I.D, 1 from list A and from List B Along with questioning the alternative address like i mentioned above.   I wanted the request to be sent to the alternate address, as i work full time and i'm not always at my home address, i'd most likely not be in at a time when it can be delivered and can't get to the delivery office easily enough before it would be returned back undelivered. (Which i wanted to avoid happening again as this happened to the last SAR i made.) The address is my partner's address, where i regularly go and who also works from home and wouldn't have issues receiving/collecting mail.
    • yes they are entitled to query...GDPR applies   full story please don't play secret squirrel        
  • Our picks

    • My personal experiences of Future Comms 
       
      Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!
      • 0 replies
    • Future Comms is a Big Con. How to get out of it. Read more at https://www.consumeractiongroup.co.uk/topic/417058-future-comms-is-a-big-con-how-to-get-out-of-it/
        • Like
      • 4 replies
    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 5 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies

Recommended Posts

Hi,

 

I have cancelled my membership with x4less on their website after 12 months as per agreement,

i have received letters from Hartland and CRS saying we couldnt collect the monthly DD as it has been cancelled.

I have sent them a letter via RM offering them to pay the "returned" DD of £12.79:

 

This is my letter:

 

"I cancelled my direct debit for xercise4less on 10th February ; exactly after 12 months as per the minimum contract period (see attached letters).

This gave notice to quit the gym membership at xercise4less. 

 

I have only seen a letter from yourselves today stating that my bank have advised you that my February instalment has been returned unpaid "instruction cancelled". 

This letter is an offer to pay you £12.79 that was apparently “returned” to my account if you supply me with a reference and a bank payment details.

If you demand any higher amount due to admin fees or any other reason, I will pay you nothing and this offer is valid for 14 days only."

 

This is their reply:

 

"Further to your recent contact with CRS.

We have been passed your file by Xercise 4 Less in regards to unpaid arrears due under the terms of your Membership Agreement.

On 9 FEB 18 you entered into a Membership Agreement with Xercise 4 Less via an online sign up process. Upon providing your details, including your name, address, bank account details, e-mail address and date of birth, you agreed to pay £12.79 a month for a minimum period of 1 months

As your minimum term of payments was not honoured and you failed to rectify your breach of Agreement charges were applied to your account and your file was referred to ourselves for collection.

Having signed your Membership Agreement online you have entered into an enforceable contract and you remain liable to clear your account balance. There not being a signed document would not make you any less liable to pay.

https://xercise4less.snapdda.co.uk/Clients/Xercise/MasterTermsAndConditions.pdf

Please contact us within the next 7 days on 01444 449165 to discuss repayment of your balance."

 

 

Please advice on next move. 

 

Regards,

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ignore now totally

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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@dx100uk

 

Thank you. Will do so for now. I will keep you updated. 

 

Regards

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Hi Geedi and welcome to CAG

 

Have you paid a total of 12 months fees before the DD mandate was cancelled.

 

Don't reply to Harlands/CRS at all for now.


We could do with some help from you

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EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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@slick132

 

Hi,

 

Yes, I first paid £27.79, which consisted of a joining fee of £15.00 and the first monthly payment of £12.79. I then paid 12 more DD payments of £12.79 each for 12 months there after. Last payment left my account on the 9th of Feb 2019.  Total paid so far is 27.79+12*12.79= £181.27.  Then I cancelled my membership on their website and cancelled the DD on my account. So, in reality I paid them 13 months.  

 

Regards,

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Great - so you've paid 12 months fees or more and they refused to accept your final fee offered for the notice period.

 

Ignore further demands from Harlands/CRS but keep us posted.

 

It's best to give a months notice to cancel so you pay a final fee after giving notice. See the guide here so you get it right next time - 

😎


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Hi Slick,

 

Thank you for this information. 

Yes, exactly. I have definitely paid 12 months plus the first payment of £27.79.

I have blocked their numbers and I didn't reply to any of their emails. 

I will keep you posted. Cheers.

 

Regards,

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