Santander rejected debenhams card ppi claim - How people have been successful reclaiming PPI

[10MWTM]

Good evening,

 

I have just had a complaint with Santander rejected for a Debenhams store card.

 

I would appreciate any advice as to how people have been successful.

I was offered the card in store, with the offer of a discount for the following month for purchases in store, and also told if prices fell further during that time that I would be credited for these price falls.

 

It was a rushed process. The PPI wasn’t explained to me at all.  No terms, conditions etc were mentioned.

 

I have recently been told that the person offering me the store card in store would have been paid commission. This was not explained to me or how the PPI accrued interest.

 

Any help or advice would be appreciated.

 

 Thank you.

[dx100uk]

get all the statements via an sar

you'll probably find this was a GE Money one 

if to you'll have to go after the PPI insurance under writers which I think are genworth or aviva.

 

hit the cag logo top left 

using the google custom search on the right 

type in Debenhams PPI 

or aalike

you'll soon get the idea of what to do.

 

 

[10MWTM]

Thank you very much.

 

The card was with GE Capital but the underwriter on the decision letter was Axa.

[dx100uk]

why did they reject it?

did you just send a speculative letter ?

not use the FOS questionnaire and a spreadsheet?

[10MWTM]

The reasons for the decision given by Santander were:
1) I was in permanent paid employment and would have been eligible to make a claim.
2) It was a non-advised sale and they wouldn’t have sought information about alternative insurance.
3) Unable to conclude the policy was inappropriate for me.
4) They are satisfied the sale of the PPI was not substantially flawed and there remain grounds to conclude I would have bought the policy in any event.

I filled in the Santander questionnaire detailing my employee benefits and alternative insurance I had.

 

I didn’t use a spreadsheet as I didn’t have all the statements.

[dx100uk]

the buttonholer got +£300 each time they signed someone up to PPI 

what was your employment sick pay

if it was like this

id be inclined to fill the FOS questionnaire out from the FCA PPI site ink

and take this to the FOS.

 

 

PPI local council employee PPI reclaimwon.pdf

[10MWTM]

Thank you for your advice.

 

I’ve drafted a response from advice received and reading the Ombudsman’s website. 

 

Please can you tell me what you think?

 

I don’t think I was given enough information about the policy when I bought it.

 

When completing the application in store there was no mention of how much the policy cost.

No example of what this would mean in reality to me were provided.

 

It was not explained that if I claimed on the policy the premium would still need to be paid and that I would have had to pay interest on it, thereby reducing the value of the cover provided. 

 

It was also not explained that even if I had cleared the balance in full each month that I’d still have had to pay the premium.

 

There was also no explanation at all of what benefits I could have expected to get from the policy. 

 

I feel that the costs and benefits were not properly explained to me at the point when I bought the policy. 

 

I think that if I had been provided with this information that I would’ve decided the policy didn’t offer me value for money. The policy was very expensive and I had good sickness benefits from my employer and would have received statutory redundancy.  I was I n a very stable profession.  In 25 years in the teaching profession I have never seen a teacher I worked with be made redundant.

 

Additionally, I had my own income protection cover in place that would have started as soon as my employer benefits had ceased and I was covered up until retirement at the age of 60 if I was unable to work due to accident or illness.  I also had in-service death benefits of 3x my salary as well as my income protection that would have paid out over £100,000 if I died.

 

I don’t think I would’ve thought the policy offered me good value for money if I’d understood the benefits I’d have received.

 

I think if I had been given better information about what the policy cost and what the benefits were that I would’ve decided not to buy the policy.

[dx100uk]

TBH id keep it simple stupid ...KISS...

 

simple use only the vact that it was of no use to you as you had very good LEA sick cover.

 

you cant go into details of what else makes it bad as the PPI was a non advised sale

 

no harm in mentioning that you were button-holed by a sales assistant about how good the card discounts were by nothing was said about PPI nor that it was being levied.

 

haven't par chance got the application form have you?

 

 

[10MWTM]

I don’t have the application form but will do a SAR now. I’ll wait until I’ve got this information back before challenging their decision.

 

in the decision letter the following reference to the application form l was made:

 

“We have on file a copy of a store card agreement you were asked to sign when opening the account. This has an optional, separate place to indicate the inclusion of PPI.”

[dx100uk]

sounds like what i'm moving toward..

 

the button-holer put an ink X here here and here

you signed it

so leading you on to signup for unwanted PPI to gain their £300 commission ..

 

quite common and p'haps the only other reason to add into the FOS CQ about mis-sale.

[10MWTM]

Thanks so much for all your advice.

 

I’ll post any updates so anyone else dealing with Santander has more information to base their complaints on.

 

I’ve had success with M&S (a Loan and a credit card), Halifax (Loans and Mortgage PPI) and NRAM (Loans)and they have all been far easier and faster to deal with than Santander.