Smart Meters A discussion

[tobyjugg2]

Thanks ploddertom

 

So EON, despite all the assurances on changed tactics, are still at the very least misleading customers (IMO) into a view that they have no choice but to have a SMART meter.

NO indication whatsoever that there is a choice.

No wonder EON declined to show us.

 

 

What have you told them ploddertom - if you don't mind telling us that is?

(That seems near as damn it to the one I received ages ago, where the telephone op also tried to tell me it was compulsory - so what changes have been made? Wonder if I still have it - Ill look this weekend)

 

 

 

Also strange that since declining the SMART meter, this 'important replacement of the meter has simply gone quiet.

 

I call Deceitful Bull Poop from EON

[tobyjugg2]

Hello tobyjugg2 and I was talking primarily about changes to many of the letters we send about smart meters.

 

As above, these include statutory meter exchanges, updates about the roll-out of SMETS2 and upgrades to SMETS1 (posts #10 and #24 - 20 and 21 Nov).

 

 

We've changed the wording to make it clear smart meters are optional and customers can decline our offers to have them fitted.

My underlining and bold - malcs words

 

In light of silverfoxs' post above and simple 'accuracy, Care to clarify or correct your statement there Malc?

[tobyjugg2]

I would have thought they would have had Wi-Fi enabled meters?

 

My understanding is that they are still installing smegs1 (oops typo) not smets2, let alone wifi enabled ones.

 

The letters dont inform the customers of that either.

 

 

While we are awaiting our response to the current content of the letters you are sending out ...

What are the customers rights of removal of SMART meters if they think they have been deceived into having one by your 'communications' be they snail mail, email or on the telephone Malc?

 

Perhaps that needs escalating with the various regulators and consumer action bodies (not just about EON but the process as a whole),

Particularly given the complete lack of any real benefits to the customer which don't seem to be outweighed by the atrocious problems (eg blatantly incorrect readings not trapped by suppliers and problems customers have addressing that) and simple lack of delivery of even the basic expected service (eg charged in line with use per readings) that far too many are seeing.

 

 

All these meters really seem to do is allow suppliers to change people on to pre pay (let alone cut them off) easily and without their consent, even if its unjustified and an error on the suppliers part

As some suppliers even seem to do a 'sanity check' when you submit readings on line, showing your last reading and with a 'are you sure' if you mistype or misread, why is that apparently not applied to the SMART (not) meter readings - seems a reduction in service to me

(I had this when my daughter left home as the usage dropped by nearly 40% - had to send in photo of meter - perhaps they only check when your usage reduces)

[tobyjugg2]

TY HB

Energy suppliers (E.ON) charging UK consumers hundreds of pounds to remove smart meters amid sharp increase in bills

(headline amended to reflect the actual contents of the report)

 

E.ON specifically, and no doubt others very happy to pressure/mislead you into an installation

(IMO and as seemingly demonstrated here)

- but if you think you are not getting anything out of it and want them removed  - pay up

 

"E.ON has been contacted but has not provided a comment at time of publication"

"EDF, Ovo and Octopus did not reply to a request for comment at time of publication."

"Scottish Power said it generally wouldn’t remove them at all"

"British Gas said costs are considered on a case by case basis but it is rare they get these types of requests. It added there could be a cost, however, it would not be hundreds of pounds."

 

 

Consumers charged hundreds of pounds to have their smart meters removed by energy suppliers

INEWS.CO.UK

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Some consumers choose to have smart meters removed if they have moved homes and prefer analogue devices or because they don't believe...

 

 

Edited April 23, 2022 by tobyjugg2