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    • The property was our family home.  A fixed low rate btl/ development loan was given (last century!). It was derelict. Did it up/ was rented out for a while.  Then moved in/out over the years (mostly around school)  It was a mix of rental and family home. The ad-hoc rents covered the loan amply.  Nowadays  banks don't allow such a mix.  (I have written this before.) Problems started when the lease was extended and needed to re-mortgage to cover the expense.  Wanted another btl.  Got a tenant in situ. Was located elsewhere (work). A broker found a btl lender, they reneged.  Broker didn't find another btl loan.  The tenant was paying enough to cover the proposed annual btl mortgage in 4 months. The broker gave up trying to find another.  I ended up on a bridge and this disastrous path.  (I have raised previous issues about the broker) Not sure what you mean by 'split'.  The property was always leasehold with a separate freeholder  The freeholder eventually sold the fh to another entity by private agreement (the trust) but it's always been separate.  That's quite normal.  One can't merge titles - unless lease runs out/ is forfeited and new one is not created/ granted. The bridge lender had a special condition in loan offer - their own lawyer had to check title first.  Check that lease wasn't onerous and there was nothing that would affect good saleability.  The lawyer (that got sacked for dishonesty) signed off the loan on the basis the lease and title was good and clean.  The same law firm then tried to complain the lease clauses were onerous and the lease too short, even though the loan was to cover a 90y lease extension!! 
    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Brighthouse Problem Again


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in response to sillygirl1,

 

brighthouse is not aimed at these type of people...we offer these goods to people who can also enjoy the lifestyle that they wouldn't normally be able to enjoy....

 

a sensible sales advisor wouldn;t "over sell" to someone who cant really afford it...

 

brighthouse isn't all that bad!!!!!!

:p

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in response to sillygirl1,

 

brighthouse is not aimed at these type of people...we offer these goods to people who can also enjoy the lifestyle that they wouldn't normally be able to enjoy....

 

a sensible sales advisor wouldn;t "over sell" to someone who cant really afford it...

 

brighthouse isn't all that bad!!!!!!

:p

 

Really?

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....

Edited by Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

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"we offer these goods to people who can also enjoy the lifestyle that they wouldn't normally be able to enjoy...."

 

Please clarify that for me because the majority of customers I have come across are actually skipping a weekly shop, meals and other essentials in order to keep Brighthouse off their backs?

I can only speak for the store I deal with and let me tell you, they will sell you practically anything without even checking peoples financial status or predicament.

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...

Edited by Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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i think you are quite rude....

 

i was simply trying to help!!!!!

 

and i wasnt "dishing out quotes from my company handbook"!!!!!

i,unlike the rest of you brighthouse workers!!ha!!!actually believe in my job and do a sensible job at selling!!

 

thank you for your opinion and your reply

 

bhworker

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"we offer these goods to people who can also enjoy the lifestyle that they wouldn't normally be able to enjoy...."

 

Please clarify that for me because the majority of customers I have come across are actually skipping a weekly shop, meals and other essentials in order to keep Brighthouse off their backs?

I can only speak for the store I deal with and let me tell you, they will sell you practically anything without even checking peoples financial status or predicament.

 

no i will thoroughly check there letters and sometimes get there refs to answer different questions that are not on the sheet that ref calls follow...

 

i and my other collegues try our very best to not oversellto someone

e.g someone on jsa = 42" ambilight.....just wouldnt do it!!

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...

Edited by Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

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yes really!!

 

:p

 

Then as a Brighthouse employee who has joined the forum, may I ask how you would deal with a customer whose partner had taken his own life? Would you ring for a washing machine payment on the day of his funeral knowing full well it was the day of his funeral? and you were made fully aware of the customers circumstances?

Are Brighthouse staff actually trained to deal with matters as such? And do Brighthouse staff courses offer training in compassion and empathy or do they revolve around the politics of agreements and how the yellow money works?

I'm not being rude to you or trying to patronise you and I'm sure as you say, you do your job correctly etc, but issues like this are going on with the company you are employed by. If you read my post 'Dear Brighthouse' you will find that your company is actually inhumane darling.

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Then as a Brighthouse employee who has joined the forum, may I ask how you would deal with a customer whose partner had taken his own life? Would you ring for a washing machine payment on the day of his funeral knowing full well it was the day of his funeral? and you were made fully aware of the customers circumstances?

Are Brighthouse staff actually trained to deal with matters as such? And do Brighthouse staff courses offer training in compassion and empathy or do they revolve around the politics of agreements and how the yellow money works?

I'm not being rude to you or trying to patronise you and I'm sure as you say, you do your job correctly etc, but issues like this are going on with the company you are employed by. If you read my post 'Dear Brighthouse' you will find that your company is actually inhumane darling.

fair enough,

i wouldnt contact you on a day so important to yourself..

 

all i would like to say is that i am very sorry that you have had a horrible experiance with brighthouse

 

bhworker

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Nobody is being rude. Surely, as a responsible corporate citizen, and someone who believes in their job and sells "sensibly", you must surely have thicker skin than that?

 

The original post to this thread is almost two years old!

 

And you ARE dishing out quotes:

 

"we offer these goods to people who can also enjoy the lifestyle that they wouldn't normally be able to enjoy...."

 

From BrightHouse web site:

 

"to provide customers with the means to access household goods and services to improve the quality of their lives"

 

(Slightly different take... same bull****) !

 

I have contact with many BrightHouse employees (including one very disillusioned branch manager) and the level of dissent amongst them quite alarming. Staff turnover within the company is very high. I think it takes a very “special” type of person to actually enjoy working for BrightHouse! :wink:

 

Why don't you introduce yourself properly, and let the forum know what you have to offer?

 

 

Cheers

Lefty

 

 

 

 

 

i dont feel the need to introduce myself to you..

i simply came on here to try and help,,,as i am new to this forum i didnt notice that the date is above the original post....sorry

 

i do enjoy working for brighthouse and wish to say goodbye to you all as i am obviosly not welcome!!!

 

only trying to put my opinion across and help!!

also i belive in the company mission statement and take it quite seriously,

didnt mean to cause any offence...

 

thank you for your warm welcome tho!

 

bhworker

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....

Edited by Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

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This thread is starting to become abusive.

Please moderate your posts.....OR I WILL DO IT FOR YOU.

 

Regards, Rooster.

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This thread is starting to become abusive.

Please moderate your posts.....OR I WILL DO IT FOR YOU.

 

Regards, Rooster.

 

Yeah, thanks Rooster. Your input on this BrightHouse forum has been invaluable! Don't know how we would have survived without you!

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

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  • 1 month later...
These contributions relate to Nov. 2006 but I just thought I'd let everyone know that Brighthouse are still up to their old tricks.

My daughter is a single parent and bought a sofa from Brighthouse. She couldn't keep up the payments.

She phoned me in tears last week to say that the collector from Brighthouse had been banging on her door, peering through the windows and shouting through the letter box.

She owes £70 in arrears.

I contacted Brighthouse and offered to pay her arrears. I live some distance away so any payment had to be by post or phone.

Brighthouse refused to accept my credit card and insisted that I pay by debit card.

I have been advised by my bank previously that any shopping or money transactions that I make by phone or internet should never be by debit card. Giving someone your debit card details is a bit like giving them direct access to your bank account.

I offered to pay by cheque which they accepted. But yesterday I had a phone call from the collector to say they won't accept my cheque unless I write my debit card details on the back of the cheque.

What the hell sort of company is this?

They claim to be a reputable company but they will only deal in cash or debit cards.

After a quick web search I have found numerous people who claim to have been threatened and abused by Brighthouse staff.

I have to say I didn't find any of their staff helpful and a lesson in manners wouldn't go amiss.

I asked for the head office number to complain. Like so many others they refused to give it to me.

They seem to prey on people who can least afford it. They give ridiculous amounts of credit to people who stand very little chance of making the repayments.

I'd be pleased to hear if anyone has any success in tackling Brighthouse in their unethical business approach.

I am with brighthouse and must be one off the lucky ones my store is brill

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we are with bright house and have a payment of £64 a week . we havent had any problems with them our tv borke and it got took away for repair and we ahve a loan one at the minute , they even took money off our weekly payments whilst ours is away . the staff at the store we use are also always really helpful and friendly . my parents also have an agreement there and they missed 3 weeks payments and the manager of the store was really nice and helpful to them about this , never once was he rude or anything .

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I got a letter of apoligy from thier head office! How did I manage that you wonder! Well they left a threathen message with my daughter who is a minor. It was like the others your money or there will be a knock at the door, I was out the country at the time dealing with a personal situation that far out weighed a dishwasher and tv payment! So had them on the DPA for discussing my personal business with someone else! Had the manager on the phone to as quick as you like and even called me to make sure my letter of appoligy had arrived. I have kept it and if EVER they do a thing like that again I will not hesitate to take it further.

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  • 2 weeks later...

Berlioz they have done exactly the same thing to my friends son this morning! A neighbour witnessed it plus luckily it's all on CCTV.

Seems the managing director of Brighthouse likes the Peter Rackman approach eh! The kid must have been frightened to death, the two bailiffs looked like they'd escaped from Wandsworth!

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