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Long story short...

My son has set up and abandoned xbox accounts more times than I've had hot dinners.

Trouble is he has set up monthly game passes on at least two of those.

He has removed details of most accounts from his xbox, so I cant trace which account has the monthly subscriptions on.

 

I have been debited for one subscription on my own debit card, which was for a trial my son started in December.

I opened a teenage bank account in February this year with his own debit card.

He used this for another subscription.

My son cannot remember which accounts he has used.

 

I've been on phone to bank but they advise contacting xbox.

I try xbox live chat, they give me a phone number to ring.

 

I ring that, spend half hour on phone on hold and am then cut off.

I cannot find a direct email address to raise an issue with them.

Seems I am stuck unless there is someone with the expert knowhow to resolve this.

 

It seems it is easy to cancel stuff when you know account details.

However, son is High Functioning Autism and suffers from extreme anxiety when asked about this.

He is unable to take responsibility for this so I could really do with some help to sort this out.

 

Many thanks.

Edited by dx100uk
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simply ring your bank now and tell them to cancel any/all continuous payment authorities that exist

they must do this under FCA rules

and refund too.


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