Am I doing this right?

[ihatehalifax]

Hello,

 

I am about to send a letter to halifax with regardes to the charges and wanting to be refunded. I got the letter of the templates available and printed all the letters with the charges on of my internet banking account.

 

I added up all of them ( just under £1000 in a year ) and sent them with the letter.

 

Am i doing the right thing so far? how long normally do they take to respond?

 

Many thanks for your help

[ihatehalifax]

Hi, i have sent the letter of to halifax today, regarding my charges, Instead of requesting the list of charges from them i just printed off the notification of charges letters of the interner banking account I had with them, and sent them with the letter requesting the total amount of all the charges added up. Is this ok? I will update you when i hear from them!

 

 

 

 

21st November: Letter asking for refund of charges sent out

[sallysas]

Quite new to this myself. I assume you have sent the prelim letter. Wait 14 days and see if you get a response. I had a letter saying they were sorry about me being unhappy, contact them or go to the ombudsman etc if still unhappy when they contact me at their convenience, some time after the 12th of never. Do not forget the timescale is YOURS NOT THEIRS. If 14 days after they should have received your prelim letter you have heard nothing, look in template letters for next stage. Good luck. I did hear from them and I will now be sending LBA this week. Not waiting for 12th of never.

[ihatehalifax]

yeah i sent the letter with the letters they had sent me telling me of the lovely charges they are about to give me, spent nearly a hour printing them off! should claim for ink catridges too. I sent the first letter yes, basically stating the laws and demanding the full amount back... cant believe i didnt take action before on them!

 

If only everyone who ever recieved a charge did the same thing, they would soon change there ways

[sallysas]

Good for you. Doing it now you will have a good new year and every year this millenium

[ihatehalifax]

Today sent out the first letter with copies of all the bank statements totalling nearly £1000. I'm so glad i found this site and will be donating as soon as I recieve my hard earned money off these scumbags... I'll keep you updated!! wish me luck everyone:grin:

[ihatehalifax]

Hello,

 

I am wondering if anyone here can help me!

as Ive stopped using my halifax account as I have over £160 charges on the account after going over my overdraft by £5 (£150 overdraft so I am now -£310 overdrawn ) as i didnt put in any money to cover the illegal charges!

 

But i have now got a slight problem, my wages are due to go in there Monday for £710 meaning im only likely to get £400 of that (other £300 in charges etc)

 

They paid this by Bacs, anyone have any info on Bacs payments? as I emailed my HR pay at my work and they have said they are going to recall it before it goes to my halifax account ( I opened another account for it to be paid into from the future ) I'm just worried if it goes anywhere near halifax then they will take the charges out!

 

Please help me

[ab123uk]

I worked in BACS recalls @ Halifax and as long as HR give correct details, they CAN'T touch that money- there is no manual intervention- except that they key the expected details in, and this is 'picked' out as soon as the credit comes in- if they touch it, blame pay roll, because it means they provided inaccurate details!

[ihatehalifax]

Thanks for your reply and help!

 

As i changed by bank details after payroll processing began, which means i couldnt change my details to the new account ( Alliance n Leicester, So not halifax) before they issued payment for this month, they have said they are going to recall this and then send it to the new details I gave them today, (due to be paid in on 27th November, As i work in Pensions am i right in thinking this takes 3 working days?)

 

So does this mean they still cant touch it still? Im just worried that they will take the money and leave me with hardly anything for bills/xmas

 

HR told me they are recalling so it wont even reach halifax,

 

Thanks for your patience and help AB123uk

[ab123uk]

depending on how nice your payroll are, it may be that they want to get the money back (upto 3 days) and then send it to your Alli a/c, (3 days), or they might just call to check it was recalled, then they can pay you straight away.

does that make sense? sorry I feel like im going blah blah blah!! lol

[ihatehalifax]

Yes it make sense! I think

 

My accounts people at Norwich union have told me they are going to get in touch with payroll to say the recall was succeful i will copy the email i recieved back:

 

"What happens when we recall salaries, we have to wait till finance comes back to us and say they have worked.

Therefore we cant repay your salary till the monies return.

It should be a couple of days, as they are sent away today.

Regards

Michelle Berwick

Payroll Advisor"

 

I then sent the reply:

"Thanks for your response,

So am I right in saying it has been sent to my old bank? but you are now trying to retrieve it?

Regards"

 

and there reply to that was:

"The money is on the way to your old bank but as we are recalling the money it will never reach it!!]

Regards

Michelle"

 

Hope this helps you!

Hopefully it means this will never be in Halifax's Hands?!?!

thanks for your help again

[ab123uk]

ah right, no, it won't touch the Halifax, it will be BACS themselves, or the company bank if they are quick enough, don't worry- there is tens if not huindreads of thousands of recalls a day. I worked for the Halifax & BoS side, and there was 90 people doing recalls alone. and calls queueing for 25 mins, they do work, and there really really isnt anything to worry about!

[ihatehalifax]

Thank you so much for your help

 

you've put my mind at ease knowing Halifax wont be touching a penny

 

Regards

[ab123uk]

Did The Recall Work Ok Afterall?