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    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
    • amusing that 'bad economic judgement on behalf of prior party ISN'T a major reason to wingers to move to deform yet immigration is, where record levels of such has been driven by the right wings terrible brexit and the later incompetent dog whistle 'proposals largely driven to whistle to the right wingnuts Just seems to confirm the are clueless numpties 'wetting their own shoes   Has farage bought a property in Clacton yet?   yet concern for the NHS is listed as a major issue even by those saying they are moving to deform  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BEWARE!!! PARCEL2GO com


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I have used this company in the past, at least 2 times for low value items where their £20 base compensation amount would suffice

 

on my last experience I used them to carry an item of higher value and that is where things started unfolding.

 

As a parcel broker,

I though they are just brokers like travel agencies

 

I was wrong because the moment you purchase a delivery slot through their company with one of the main shipping agents such as UPS, DHL, TNT, Royal Mail, Parcel Force, YODEL and many others,

 

you cease to be the sender of the package as they are the sender/shipper so the actual shipping companies don’t want to know you and always refer you to the [removed] at Parcel2Go.com.

 

For my most recent service request,

I booked a collection through Parcel2Go via UPS late October with next day delivery on 1st November for a printer I purchased from eBay

 

The seller kindly agreed to allow me to organise collection at my own cost through my own courier of choice.

 

1st November came and late in the afternoon,

the UPS delivery driver arrived at the delivery address and rang the bell to state that he has a parcel for us

 

to my surprise,

moments later he stated that the parcel in question was not my one and that my parcel would follow on the next delivery.

 

I could clearly see my parcel in the back of his van with exactly the same box, make and model of the item ready to be unloaded but the packaging appeared to have been tampered with.

 

After the driver stated that he actually has 3 more of the same boxes in his van and that my one would be delivered on the next delivery, I took his word for it and let him go

 

here I was wrong because that was indeed my package.

(I am taking this matter with the UPS on a separate complaint and will also address this issue with the driver in question in due course)

 

This is where things get even uglier by the day.

 

I contacted Parcel2Go via chat after that day passed and no delivery took place the same day or the next day or the day or week after.

 

They started a so-called investigation.

During this time the tracking details for my parcel were updated to state that my parcel was incorrectly sorted and then days later it was updated to state that my parcel was now damaged.

 

I made countless calls to UPS and made countless chat contacts with Parcel2Go.com to ensure that regardless of the damage to my parcel every effort was made to return my parcel to the address on the shipping label.

 

Whilst the [removed] at Parcel2Go claimed that they were making call and sent emails to UPS to request that the parcel would be returned to the original delivery address,

 

UPS was telling me to go back to Parcel2Go as they are their customer not myself and that they are the official shipper not myself even though I booked the collection and I am the recipient of the parcel.

 

UPS was able to confirm on numerous calls that Parcel2Go was not telling the truth about the state of my parcel and that due to confidentiality reasons they urged me to go back to them

 

they kept on apologising day after day without offering any concrete solution.

UPS agents did however confirm that Parcel2Go did not make any contacts with them regarding a request to allow my parcel to continue its journey to the original delivery address.

 

Clearly Parcel2Go agents acted dishonestly and gave me incorrect information on every occasion.

 

I recorded all my phone conversations with UPS and have kept all the chat logs with Parcel2Go in case the matter escalates.

I am now glad I did because things took another turn from bad to worse.

 

Following many contacts with UPS and Parcel2Go,

I was then told that UPS could not return my parcel to my address and that it had to go back to the sender (Parcel2Go warehouse).

 

I was then given numerous assurances by Parcel2Go that my parcel,

regardless of its state would then be returned to my address.

 

Subsequently, I was told by UPS that the parcel was indeed sent to Parcel2Go and then during another live chat session, the agent from Parcel2Go did confirm that the parcel was at their warehouse and that it would be returned to my original delivery address as agreed.

 

By this time, as per their claims process, my claim for damage in transit was settled with an offer of £20+shipping fees but here is when things got worse.

 

After 2 weeks passed since my last contact and the promise of return of my parcel (as recorded on chat logs), during one live chat where I queried what was happening,

 

this time I was told that my parcel is now lost in transit.

I challenged them but they kept on giving me scripted excuses,

apologies but no concrete response.

 

I was very shocked and complained to their claims department but they kept on stating that as my original claim for the damage in transit was settled there was nothing else they could do.

 

[Removed]

 

Because they have non-disclosure agreement with the courier company,

 

the customer is always sent back to Parcel2Go and the courier does not accept any liability.

 

[Removed]

 

I am giving you a brief account of my experience here

[Removed] as well as false promises about the actions they would take to resolve my issue.

 

In the end I wrote to their CEO and every other email address I could find because they don’t have a dedicated customer service call centre and all I get was a bunch of staff with fake aliases or accounts of what they will do to resolve my issue but no honest action on the problem.

 

As a result, I demanded for them to at least refund me the declared value of the item plus compensation for the stress and inconvenience caused for more than a month

 

they even failed to realise and acknowledge their underhanded practices aside from scripted apology lines.

 

I am now convinced that if I had taken insurance for my parcel

, I am sure they would have jumped upside down to get my parcel back to me and to find excuses to pay less or no compensation.

 

Just because I did not take insurance, they are trying to take advantage of the situation like they have done with many other people.

 

I am very disgusted, angry and disappointed with authorities for allowing such a dishonest company to trade.

 

They are [Removed] with disgusting ways of dealing with customer complaints and have no regard for customer service.

They should be banned from trading.

 

I gave up on dealing with them directly, so here is what I am planning to do with immediate effect;

1. I will publish my story on every forum, website where there is concerns raised about [Removed] so that others don’t fall into the same trap that I did.

 

2. I will report this matter to the local trading standards in Bolton, {removed]

3. I will use social media to highlight the dangers of dealing with these dishonest companies and will name and shame each of their employees that are involved.

 

4. I will log a complaint with ActionFraud to get the police involved in investigating [Removed]

 

5. I will initiate a Small Claims Court action to recover my losses.

 

I have sufficient evidence to sue them thanks to their chat logs and the UPS call records as well as emails but what will they have to defend themselves.

Hope justice will be done to prevent them from trading any longer.

 

More importantly eBay and other responsible companies should not allow the services/lack of Parcel2Go and the likes ever.

 

 

Stay clear of this company at all costs.

If you have been a victim then do not wait and put up with their crap,

take the matter further and report to the relevant authorities and take action to recover your losses.

Don’t be an easy target.

Edited by dx100uk
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War and peace or what!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Any issues I have had them have always been resolved if there has been damage or loss.

 

Just raised a claim through their web portal and a few days later they approve the claim, only once I had to push them a bit.

 

Did you cover it for the full amount of the items value ?

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I had basi cover level but would not have been so angry had they told me up front that my parcel was lost or so.

 

First delivery gets failed by UPS then the parcel get damaged,

then it gets returned to Parcel2Go warehouse and

then after 2 weeks of waiting

when they confirmed the parcel was at their warehouse,

they then come back to me to say the parcel is lost.

 

They are simply trying to keep my parcel.

Others have had the same issue and

they are not honest in their dealings with their customers,

 

I know if I had insurance they would have done anything

they could to get my parcel back to me

just to avoid paying compensation.

 

Lesson learned but

everyone should know an out their practices.

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Parcel2Go don't have warehouses, they are just an office, they are a middle man service.

 

The fact UPS lost it though I would push for the full value of the item from Parcel2Go, it didn't get damaged due to poor packaging etc.

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