Aqua failed to issue Default notice warning letter

[glennyboy]

Just to warn everyone,

My partner has just received a couple of letters from Aqua cards.

One of them states that they have registered a default against her.

 

Two paragraphs are very odd:

We are required to notify you before we register a default.

However we have not sent this information and we want to make sure you are aware that this has taken place.

If you believe that you have suffered any detriment as a result of us not telling you before we registered the default

, please let us know.

 

We also believe that we have not sent you a default notice when required.

Please read the enclosed default notice carefully as it provides you with information about why you have received it

and the impact on your credit agreement, and your credit file.

 

Please accept our apologies for failing to tell you before we registered a default

and failing to provide you with the relevant notice as required.

 

The thing is,

my partner has been making regular payments against her account for over two and a half years as originally agreed with Aqua

, after having cancer. She' never missed a payment.

 

She has phoned Aqua and they are in a bit of a panic.

The woman on the other end said

"We'll have to call you back, we dont know why these notices have been issued.

We have only become aware because the phone has been ringing off the hook

with customers in the same position as you"

 

So it appears there is a glitch in their system,

that nobody can get to the bottom of yet

and defaults are being issued wrongly.

[martin2006]

Have you checked the credit files to see if a default exists?

[dx100uk]

so is there a default on the CRA file?

[dx100uk]

is this HBOS or newday?

[brown owl]

Hi,

 

I have just received the above letter also and the default is registered with Lowell on Noodle. Is it legal for them to do this without issuing a Default letter first please? Also never had any statements etc from Aqua.

I also have another one registered for Lowell on the same date (sept. 2016) which I think is for a County Court Claim that was stayed as they did not reply to my defence-can this be removed from my file?

 

Help appreciated as always.

[dx100uk]

Need to start a new thread

Of your own