Default placed in error CONFIMRED by BT- Compensation?

[loudand]

There was a default placed on my credit file by BT for an old account which was legitimately closed down in August 2014. I sent an email directly to Libby Barr of BT Consumer and the complaint was sent to BT's Executive Level team later that day. BT confirmed straight away that it shouldn't of been there and the account was not closed down correctly on their part and it left an outstanding balance which then defaulted. They also confirmed that there was not any correspondence sent out.

 

BT have sent me an email confirming that the default is going to be removed.

 

Recently we were declined for a mortgage due to this default being registered within 2 years which is a stipulation of the lenders criteria. It wasn't picked up on the decision in principle as they used Experian for the DIP however it was picked up on Equifax for the full application.

 

This has set us back a number of weeks and there is a chance the seller could walk away not to mention the stress it has caused.

 

I'm just after some advice with regards to compensation, do you think I'd have a chance of being offered some and how would you play it?

 

Thanks