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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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barclays and poa


luckyme66
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can someone please help

 

my father filled in a lpa in 30 sept

i had a letter from the opg saying is was registered on the 5th feb

and was sent via courier to the solicitors

 

 

im hoping i can pick it up mon depending when the solicitor gets the document

was sent via a courier on the 9th taking ages

 

 

this is my problem

 

i am to be my dads full time carer he has early onet dementia and is disabled hence the poa

 

we are buying a house together and its an auction proprty which means you have to move with 28 days paid deposit

so only 26 days left to complete before solicitor takes rest of money

 

my dad has a savings bond in barclays which matured last april and says available on his bank statements,

but when my dad went to transfer it to his current account,

it said no its not matured

 

 

im told banks write and give 3 weeks notice that a bond is maturing so you can move it

but i cannot find any letter saying that as far as dads concerned its his money and available

 

it would seem its auto renewed itself

 

 

the rpb is we need that money transferring to his current account now

as its needed upon completion on the 29 feb

 

i rang customer services

of course without my name on account as poa they cannot discuss this matter

it has been registered im waiting to pick it up

 

i emailed the fca who advised me to write to head office with evidence of house sale

which i did on the 5th feb with 2 first class stamps on

 

 

i was also advised to email the head man bob cliff

i did that too and got an email back from another member of barclays

saysing he s dealing with my compaint and he asked for dads name etc

 

 

he said my complaint will go to the decisions maker who will let me know.

 

 

surely this is exceptional circumstances?

its not dads fault it auto renewd itself?

and if we dont get the money he may well go bust/sued/homeless

 

 

im presuming its auto renewed for another year menainh its up in april

still no good need it before 29 feb we re slosing sleep here its so stressful

 

why are they taking so long

 

another thing

i rang up barclays to tell then i will be coming in next week to register the poa at the bank

 

i got a snotty woman asking me for all sort of id and said once they see the original poa

the need to send it to their specialit team to check its genuine!! really!

and this takes 10 working days!!

 

 

then i need another appointment so they can add me to his account

they need his permission for me to do this

 

 

isnt that the whole point of a poa!!!

and it will take another 2 weeks to get a debit card cheque book etc

 

sorry about the rant

they have got me sooo angry!

 

 

im not trying to steal form dad,

im looking after him

 

 

all i want them to do is transfer the bond to his current account thats all!

help please

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Hi Lucky and welcome to CAG

 

I can see how frustrating this must be but the bank has the right and the duty to exercise due diligence in checking that you have the right to represent YD with his financial affairs.

 

You need to find out everything you can about the Bond, whether it has been auto-renewed and whether this was the correct . If it has, YD may be able to access the funds but suffer a penalty for doing so.

 

But regardless of the detail about the Bond and it's accessibility, I think you may have trouble getting the bank to act quickly in verifying your authority under the LPA.

 

I suspect your best chance is to use a solicitor to convince the bank that you have the right to act under the LPA.

 

It was unwise in the extreme to commit to an auction property purchase without ensuring that the necessary funds were in place, accessible and ready for you to move to complete the purchase.

 

Find out all you can about the Bond and whether it was right for it to be auto-reinvested. Perhaps also get urgent advice from your solicitor about possible best moves.

We could do with some help from you

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my dad thought it was available thats why he didt know that it could be possibly renewed

im waiting to hear from heads office even if they agree will the branch believe me and ttrasnfer it there and then? or will head office do it automatrically

 

im not sure the branch will take my word for it thats it can be trasnferred if head offce agree and do it there and then?

once i pick up the lpa i hope tomorrow as i made an appointment with barclays for tues afternnon surely the cedrtified copy signed by a solicitor is good enough? and as for wanting to send the poa off the their specialist to inspect it it a bit ott?

 

we need this money transferring and cannot wait 10 working days while they inspect the documents

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Hi Lucky,

 

If you wait for Barclays to come back to you, you're likely to miss the deadline.

 

Unless you have a good senior contact in the bank branch, the staff there are unlikely to have the discretion to deal quickly with matters regarding LPA.

 

Also, you cannot rely on any opinion given other than what they put in writing. Anything you're told by phone counts for nothing unless you record the conversation.

 

You need to research the Bond so you know definitively what the terms are. You need to find out for yourself whether the Bond is still tied in and, if so, whether it can be accessed with whatever penalty. Once you know this, you can tell the bank what you need them to do, perhaps with the help of your solicitor.

 

:-)

We could do with some help from you

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until i have the poa in my hands i dont think they l tell me much just that customer services said it would seem like its auto renewed that's all they could tell me

 

on barclays website its says you cant access the money unless your dead or bankrupt! which we will be if they dont release the money!

customer services said all calls are recorded they do have an extreme circumstances policy and mine certainly comes under that

thats just the word of a person on the phone though

 

my complaint is taking a long time to get back to me

i guessing it will be in writing and not a phone call?

i wrote letter on the 5th feb to leicester head office that's what the fca said to do

and i emailed bob cliff on same day

all i know it the matter has gone to the senior decisions maker

 

time is running out

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From a look at the generic T&C's of Barclays Fixed Rate Bonds, Term 6.4 confirms that funds would be reinvested in a new Bond unless YD gave instructions to the contrary.

 

I doubt there's mileage claiming that YD didn't get the renewal letter.

 

I'm going to seek input from the Site Team to see if there are any other suggestions that could help you.

 

:-)

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i have the poa and im seeing barclays later today

 

ive still not heard from my complaint to head office

 

do i mention to the branch lady im seeing today about the bond and exolain and hope they transfer it and are understanding?

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........ explain and hope they transfer it and are understanding?

 

You can try but I think you are expecting too much from a bank that doesn't allow staff to make decisions at branch level. They don't have that level of discretioin.

 

The other possibility mentioned by Site Team is seeking a Bridging Loan using the Bond as security until the Bond matures. This makes obvious sense and is worth trying but the LPA may be a problem.

 

See how you get on with the bank and report back to us.

 

Otherwise, you may need to seek urgent advice from a solicitor about your options.

 

How much did you pay at the auction as a deposit. Do you know if that is what you stand to lose, or are you liable for any more under the Auction House T&C's.

We could do with some help from you

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deposit £8,280 and yes be liable

 

barclays cancelled the appointment its been rearranged for friday 12 30

 

this morning barclays head office senior decisions man rang me

said he s dealing with it

asked me to repeat everything agian

he said he will do everything he can to help me and will ring the branch im going to on friday and explain

but they need to see the poa first

 

thats something i guess

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Hi Lucky,

 

Do you mean you'll lose the deposit, or you'll be liable to pay more if you fail to complete.

 

Good to hear HO came back to you. Did you mention a possible bridging loan or are you hoping to avoid that.

 

:-)

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Surely you need to check the Auction House T&C's to see if you'd 'just' lose the deposit, or whether you are liable for more.

 

:-)

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i was in barclays nearly 2 hours while they checked out my ids and photo copied the poa

the issue isnt with releasing the bond as it matures agian on the 10 april im told due to the circumstances they wil release it

barnch cant do it

the problem i have is that barclays legal team are saying it takes 10-15 days to inspect the poa then anout 5 working days to send me cards online banking etc

james from head office says when the leagal team receive it he will do everything he can to escalate it for me

 

so now i wait

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......... the issue isnt with releasing the bond as it matures agian on the 10 april im told due to the circumstances they will release it.

 

I understood that WAS the problem. That the money YD needs to complete the auction property purchase is tied up until April and therefore not available, hence the purchase will fail.

 

Did you discuss the option of a bridging loan using the Bond as security ?

 

:-)

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  • 4 weeks later...

Hi Luckyme,

 

Can you let us know what happened with this as we're now well-passed the Auction House's completion deadline.

 

Thanks :-)

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