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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Statute Barred Debt And Death.


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This doesn't affect me or anyone close to me personally,

as all statute barred debts have been formally declared statute barred.

 

 

However, I was just wondering what might happen to someone's estate,

if it was the case that that they had a lot of statute barred debt

and hadn't actually declared it as such?

 

 

Would it make any difference?

 

 

I do know that some companies tend to write off debt after a customer dies,

regardless of whether it is statute barred or not,

but there are no doubt always a few unscrupulous rogues about.

 

 

Could they potentially claim that deceased debtors were still intending to pay their debts at the time of death?

 

 

Furthermore, I get the impression that quite a few people don't bother going through the paperwork motions,

after a debt becomes statute barred, so maybe this is something that could be more actively encouraged?

 

 

Just some thoughts I had.

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No - it would make no difference. It is not necessary to make any formal declaration

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No - it would make no difference. It is not necessary to make any formal declaration

 

I am very glad to hear it.

 

 

Still, we found that we were much better off regardless,

as all of them that were still writing and phoning (bar one) did stop after the debts were formally declared statute barred.

 

 

They all wrote back, even the ones that had never ceased chasing,

and formally acknowledged that this was the case as well.

It was a much better feeling to have them all stop and put it all in writing,

so I would still recommend everyone go through the process.

 

One of the reasons I did wonder, and thus started this thread,

was because one of the DCA's involved (1st Credit) did seem to be very reluctant to put anything in writing.

 

 

We phoned them up 3 times to chase up the matter, after sending off the statute barred letter,

and they kept on giving us verbal assurances that they accepted everything we put to them.

 

 

However, despite repeatedly promising to write back, they only did so after some serious pestering on our part.

Therefore, I had a sneaky suspicion that they might possibly be plotting to come back post-death.

 

 

Perhaps they just couldn't be bothered to write back and nothing more sinister was involved?

Better to be safe than sorry though.

 

I did find it all a bit depressing thinking about debt and the death of loved ones,

but if in any doubt it is the right approach to take I feel.

Otherwise, other loved ones might be adversely affected.

 

 

We certainly weren't trying to guard any non-existent assets;

just protect the already remortgaged family home. :(

 

 

Anyhow, as the saying goes, if we take on the world, then death shall have no dominion! :)

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I imagine the reason they didnt want to put it in writing is because this would then pretty much prevent them from selling the debt on for someone else to have a stab at getting you to pay up !

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I imagine the reason they didnt want to put it in writing is because this would then pretty much prevent them from selling the debt on for someone else to have a stab at getting you to pay up!

 

Ah, I didn't think of that as a possibility. Would even the Bottom Feeders Union do such a thing to each other though? :)

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In addition to the usual bottom feeders, there are one or two DCAs that actively go after unpaid debts from the deceased. I seem to recall at least one thread on this forum in the past.

 

If the debts are not statute barred, there is the remote possibility that a DCA could file for bankruptcy against the estate. They would have five years from the date of death to do so, and unfortunately, if the beneficiaries had been paid, they would have to return the monies. That said, I am not aware of any such cases, and it would have to be a substantial sum involved to make it worthwhile to the DCA to pursue any such action. But if the estate was insolvent at the time of death, anyone attempting debt recovery would be wasting both time and money.

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Ah, I didn't think of that as a possibility. Would even the Bottom Feeders Union do such a thing to each other though? :)

 

Unfortunately, yes they would !

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Personal debt cannot normally be inherited provided the debt was incurred in the name of the deceased only, usually referred to as ‘sole name’. There are two exceptions, the first of which is if the debt was guaranteed by a third party in which case the third party would become liable. The second is if the deceased had gifted money not long before the death which could be interpreted as an attempt to avoid payment to creditors from the estate.

 

Where a debtor dies prior to the presentation of a bankruptcy petition, any order for the administration in bankruptcy of his/her insolvent estate is referred to as an insolvency administration order, and not a bankruptcy order.

 

Similarly, a person subject to such an order is known as a deceased debtor and not a bankrupt

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Don't forget there is a bunch of people (being polite here) called Phillips & Cohen who specialise in 'death debts'

 

http://www.credittoday.co.uk/article/18153/online-news/phillips-cohen-set-for-record-growth-as-10th-anniversary-approaches

 

Wonder how many poor people they have managed to fleece who did not know of their rights in this already difficult time they are having.

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