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Mattress guarantee - bought via eBay using PayPal with a debit card


upferret
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They won't tell you to 'take a hike', they'll advise you that you're out of their 180 day time frame to raise a complaint.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Whilst they 'Don't believe' you have followed the guidelines, they don't say how you've failed to follow the guidelines, something which they wont be able to prove, so they're calling your bluff and hoping you'll admit defeat and go away.

 

A strongly worded letter reminding them that it is ultimately THEIR responsibility and you will not be contacting the manufacturer, demand they either replace, refund or repair the mattress.

 

If they're adamant that they have washed their hands of it, then trading standards should look into it for you.

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Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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How can they ever come up with a statement like that without even examining it.

 

Standard knee jerk response to mitigate any losses and circumnavigate the legal process, I've no doubt!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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