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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Received a NTK from CPMS Ltd demanding £100


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Please help!

I am a student and voluntary Children's Worker, there is no way I can afford to fight this and lose... Frankly, I'm scared.

I received a Notice to Keeper from CPMS Ltd on the 4th of December (apparently dated the 26th of November) demanding that I pay them £100 for parking without a permit on the 26th of October, or that I give them the details of whoever was driving at the time. The Driver is even worse off than I am, she's in no state to deal with this stress.

 

Details of the event are:

 

In the early hours of the 26th October, the Driver arrived at Halls of Residence in Manchester.

Tried to obtain parking permit from reception, but as it was out of office hours it was closed.

Security not authorised to handle money, so the practice is to leave a note in the book for when reception opens. Vehicles are then registered as being authorised, pending permit being written.

Permit paid for and obtained from reception in the morning, however a PCN has already been placed on vehicle.

Driver advised by security to just ignore it. Didn't think to tell me.

--Fast forward to 4th December--

I, the Keeper of the vehicle, receive Notice to Keeper in the post.

Panic!

 

I have contacted the Halls Reception, but they said there is nothing they can do, it's nothing to do with them, go talk to CPMS.

 

What do I do?

My mother is seriously unwell at home, and having bailifs turn up on our doorstep when I'm not there would kill her...

 

I'm sorry if this is in the wrong place, I just don't know what to do.

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What to do? simple, you write back to the company and say that the vehicle was supplied with a valid permit and therefore there has been no breach of the parking conditions. therefore the claim sent to the keeper is erroneous and should be cancelled immediately.

Do not say who was driving or any detail of the event other than as above. Keep the permit for future reference. The instruction from security will help you if they dont cancel so keep your chin up.

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Hi and welcome to CAG.

 

There is no need to stress over this. It matters not one jot what you say to CPMS as they are members of the IPC who don't give a stuff about the Protection of Freedoms Act and will deny you any appeal however, it is worth your while appealing the charge just to show that you followed procedure and when that fails (as it will) they will have to take court action to enforce this.

 

Remember, this is just a private parking ticket and should they be stupid enough to try it on in court, you have an absolute defence.

 

No permit available at the time due to office closed

Obtained permit the next morning.

 

As an aside, the halls of residence probably belong to the university so you could complain in writing to both parties.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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