Three UK - Charged Early Termination Fee

[Incontro]

Hi all,

 

So I had a 30-day phone contract with Three (£13/month). On 12/09/15, I called them up, notified them that I wished to cancel my contract, and requested a PAC code. A few hours after the phone call, I used the PAC code with Vodafone. I was told by the person on the phone that I would be charged roughly £1.30, for a pro-rata rate.

 

Today, I discovered that there is a pending payment for £13.00 in my online banking (for the date 28/09/15). I called up and asked why - Three claimed it was an 'Early Termination Fee', since I did not serve my 30 days notice properly. They also said something along the lines of I used my PAC code before the contract was up???

 

Could anyone more familiar with this things please explain if this is correct? If I have been incorrectly/unfairly charged, I would like to dispute it.

 

Many thanks CAGers.

[obiter dictum]

With any roling contract you have to give 30 days notice before that contract ends

 

Your contract will end on the 12/10/2015

 

That 13 quid deducted will be your final payment

[fkofilee]

Threes customer service has been the worst for quite sometime.

Anyhow.

 

If you are sure you gave your notice correctly, then open a complaint request.

 

david.dyson@three.co.uk

[Incontro]

Hi everyone. Apologies for the late reply, life has been a little hectic recently.

 

My initial post may have sounded confusing, so here is a scan of the bill I received - I hope this helps/is more clear.

 

Any thoughts?

 

http://s13.postimg.org/9yina75c7/bill_part_1.png

http://s13.postimg.org/ntgxsnzrb/bill_part_2.png

[Incontro]

It seems that this thread didn't move along much, but as an update I called Three, and spoke to a supervisor. Turns out that the letter (bill) they sent me was incorrect, I paid the correct amount that I owed over the phone, and closed the account.

[fkofilee]

Afternoon

 

Sorry i didnt originally see your response. Well Im glad you got it resolved in the end. Any further issues you have let us know.