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Mobile contract cooling off period - unhappy with handset


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Hi all

 

Bought a high spec handset in a contract from Mobiles.co.uk. I paid an upfront contribution for the handset. Had it for three days and quite honestly the battery is appalling. Ive done everything i can to limit battery use but even running in power save mode constantly is not helping and im not getting the use out of it that ot was designed for. I use all features of my phones but am having to avoid using this one.

 

As this was a distance sale and i had no chance to test the handset, am i able to return it irrespective of the fact its been used?

 

I must make it clear i have emailed them tonight and am awaiting their reply so am just trying to get an idea of my legal position. They have done nothing at all to upset me so far and i want to stress that!

 

My gripe is with the handset only at this point.

 

Can anyone advise on my rights?

 

Many thanks

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