Faulty Lcd tv

[tali]

Bought LCD for £350 from Homebase/Argos.

It is not working anymore.

 

 

Now, i believe i am covered by 6yrs under SOGAct:?:.

 

 

Trouble is i do not have receipt duh ! -it is somewhere because i never throw away but you know when you try to find something .

.....and i don't know which credit card i paid with .

 

 

Now i recall discussing with work colleague my new tv purchase around New year

-i'm sure delivery was around xmas

 

 

.Good thing is i have found link to the tv offer

- but that is posted 10th Jan 2009 -so that sort of fits - but is a bit askew. But puts it at just over 5yrs

 

I emailed Homebase told them i do not have order number .......they replied

" please give us order number so we can investigate"

 

Later they emailed "we have tried to locate your order under the details provided but have not been able to do so.

Can you confirm if the address of is the full delivery address?

If so can you provide your proof of purchase and we can look into this further."

lord if i had proof of purchase........

 

Now if you belive some peeps i don't even need proof .

Just pop down to argos and get a new replacement of similar value

 

And lets say that is nonsense then does my Credit Card protect me ?

[Guest]

6 years! maybe not. worth a try though.

if you paid by cred card, then you'll have proof of purchase

[dx100uk]

you'll are covered under soga for 'upto 6yrs'

 

 

10th Jan 2009 + 6 is 10th Jan 2015

 

 

out of time

[Guest]

oh ok, up to 6 yrs? didnt know that

[tali]

This is link i was on about http://www.hotukdeals.com/deals/hitachi-42ldf30u-full-hd-digital-lcd-566539 (states 5yrs 3 months)

So if i find receipt do i just take it down to Argos for another ? or will they insist on trying to repair it ?

[dx100uk]

after that long you cannot demand a refund.

and anyway outside of 14days it upto the retailer to decide repair/refund/replace

 

most prob a repair or eqiv monetary refund but that wont be much after 5yrs 3mts.

 

IMHO you are not on a winner sadly here.

 

it could be argued the 5 yrs + ownership is a 'reasonable' time for the product to last

under SOGA

[havinastella]

As DX has stated, SOGA is your friend for real disputes.

 

You cannot just keep demanding new equipment if it fails within 6 years. Your TV cost £350, if you divide that by 6 years, they would, at a push be liable for about £58. This would cost you so, so much more to persue.

[JoeyJoeC]

I used to do LCD TV / Monitor repairs. 6 years is how long they usually last before developing a fault.

 

I think you're pushing it a bit here. You won't be able to get a £350 tv for replacement. Certainly without proof of purchase, or even an order number.

 

If the fault is that the screen stays black, power light comes on as normal, or the screen randomly goes blank, then it's a simple fix if you have basic soldering skills. Around 90% of the LCD tv's i've fixed have had the same issue with either blown capacitors or blown transformer. Around £10-£15 in parts max.

 

Edit: Looked up your TV model, looks like the capacitors they use aren't the best. I'd put money on it that that is the issue.

[tali]

Thanks -yeh not demanding replacement , just seeing what options are.I think best case scenario i could hope for is a repair (or a self repair )

JoeyJoeC - when i switch tv on , the green power button then flashes red -after that nothing at all

[Guest]

might seem too obvious, but have you tried new batteries in the remote.

reason why ask, is that mine started to go on then off (red) after doing the on on the remote. new batteries in the remote solved the issue. (or cld try the manual on/off on the unit)

[tali]

Thxs This is with manual on /off. The remote stopped working ages ago.I did get remote going again by opening it( using a hammer and chisel :shockl - seriously it is the only way to open it!!!!!!) up a giving circuits a clean - but it was short lived.