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    • Jasowter I hope that common sense prevails with Iceland and the whole matter can be successfully ended. I would perhaps not have used a spell checker just to prove the dyslexia 🙂 though it may have made it more difficult to read. I noticed that you haven't uploaded the original PCN .Might not be necessary if the nes from Iceland is good. Otherwise perhaps you could get your son to do it by following the upload instructions so that we can appeal again with the extra ammunition provided by the PCN. Most of them rarely manage to get the wording right which means that you as the keeper are not liable to pay the charge-only the driver is and they do not know the name and address of the driver. So that would put you both in the clear if the PCN is non compliant.
    • Thank you so much. Yes, I wish I had done my research and not paid. It's all for the same car park. Here is one of the original PCNs, they are all the same bar different dates. PCN-22.03.24-1.pdf PCN-22.03.24-2.pdf
    • Hi Clou, Welcome to the Forum and thank you for reading first before you posted. There seems to be many problems with Cornwall and getting a signal to use your a phone which could be why these parking companies don't use alternatives. It is a shame you paid the first one as you would probably have not had to pay that one either.  Was the car park at which you paid the same parking company as the one sending you these PCNs? On the subject of PCNs could you please post them up so we can see if they comply with the Act.
    • 1 Date of the infringement 16th March   2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 22nd March   [scan up BOTH SIDES as ONE PDF- follow the upload guide] please LEAVE IN LOCATION AND ALL DATES/TIMES/£'s   3 Date received unsure   4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] UNSURE   5 Is there any photographic evidence of the event? Yes   6 Have you appealed? [Y] post up your appeal] Yes. Stated incorrect location was used in JustPark app as honest mistake. Rejected of course.   Have you had a response? [Y/N?] post it up Yes, rejected:   Site: Sea View Car Park, PL27 6SR Date of Event: 16th March 2024 We are in receipt of your challenge in relation to the above Parking Charge. Appeals must be handled in a fair and consistent manner, therefore, in order for us to cancel any Parking Charge; it is necessary for us to find that the Notice was issued in error. As per the clear and prominent signage at this location ('The Contract'), drivers agree to pay the sum of £100 if 'A valid ticket is not displayed face-up on the dashboard; enabling all of the printed information to be inspected'. 'The Contract' also details that there is an exception for those with a valid mobile session in place. Had the driver felt that the terms of the contract were unacceptable, they had the option to seek alternative parking. By remaining, the driver is deemed in law to be bound by the terms of 'The Contract'. Our photographic evidence confirms that a valid ticket was not displayed, and a search of our records confirms that no mobile session was in place for the registration XXXX at this location; therefore, your appeal is declined. We note that you have submitted evidence of payment; however, said payment is not for this location. It may be the case that you feel that the charge is unfair; however, there is no legal basis to now reject a charge that the driver has already agreed to pay. In light of the above, the sum £100.00 is payable by 21/05/2024 or £170 thereafter. Our internal appeals procedure is now exhausted, our decision is final; therefore no further correspondence other than payment will be addressed or responded to. Should you disagree with our decision, you may submit an appeal to 'The Independent Appeals Service'; full details are on the rear of this letter. 7 Who is the parking company? Alliance Parking LTD   8. Where exactly [carpark name and town] Sea View Car park, Polzeath, Cornwall   For either option, does it say which appeals body they operate under. IAS Hi there, thanks in advance for any help on this.   Had 3 'PCNs' in post from Alliance for parking 3 times over a period of two weeks, unfortunately we were away from home so letters must have come over the two weeks but we received all at once if that makes sense. I realised I had used the wrong location on the car park app. The signs are not clear what the location is called (no code.) I only had receipts for two instances so I assume the first it didn't go through as had terrible signal. Paid £60 for one of the fines. Appealed the others saying it was an honest mistake and not very good signage (unfortunately submitted on their website and have no evidence of my appeal.) received the rejection of appeal as above.   Have now received the attached letter of claim. I have done some research for the amazing snotty letters but wonder if someone could kindly help me with writing one specific to my case? Thank you so very much in advance. LOC-alliance-1.pdf Apologies, 2nd page of LOC here. LOC-alliance-2.pdf
    • Would still like to see the court bundle  Any part ex as deposit or any deposit paid on the agreement does imo count towards the one third or the half in the case of a VT
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New Caravan


Maisie999
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Hi all, just a quick one. Bought a brand new caravan in November 2014, wasn't right, long list of faults. Took it back, complained to dealer who didn't want to know so took complaint to finance company. They instructed dealer to fix, they did and a report was gained by the finance house which stated jobs had been done. Caravan was returned to us and guess what, yep, only some jobs done and others to very poor standard. I was not happy at all, this caravan by the way is £34,000! Sent it back to dealer, told finance company I want to reject. They are now getting another report done. How long should all this take? We are paying nearly £400 a month and haven't used it! The repairs have really been bodged, not good enough for such an expensive van. Any advice?

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Have you also contacted the manufacturer?

 

For Example - Although bought from a dealer, the manufacturer of our caravan is Bailey.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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Have you also contacted the manufacturer?

 

For Example - Although bought from a dealer, the manufacturer of our caravan is Bailey.

 

Stigman

 

It's an Elddis brand, they are next to useless! Really not interested, we just want to reject now so we can buy elsewhere. The only people to have listened is the finance company but now I'm starting to think they aren't going to play ball!

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Please also remember that you can reject under the Sale of Goods Act, if the Caravan has been manufactured with defects that render it impossible to use or to use as it was designed to then I would go down this route.

You may need independent reports etc.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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Please also remember that you can reject under the Sale of Goods Act, if the Caravan has been manufactured with defects that render it impossible to use or to use as it was designed to then I would go down this route.

You may need independent reports etc.

 

Stigman

 

I think that's where it becomes a grey area, the caravan is perfectly usable, the faults are along the lines of scratches to cupboard doors, window catches not operating correctly, motor mover not working correctly, tear / unstitched area on a curtain, flaw in carpet, door catch not catching correctly, locker door doesn't fit right etc etc.. All smallish jobs in their own right but added together on a £30,000+ NEW caravan in my eyes not acceptable. If it was a used van we had inspected before then no problem but we bought new so we should expect new quality??

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Hiya,

 

I would then write a letter to the HQ of Elddis and ask them either why did they let it leave their factory in this condition & that the Dealer is non-compliant when resolving build quality issues.

 

Elddis

Delves Lane

Consett

Co Durham

DH8 7PE

 

Mr Rob Quine

Managing Director

Email: [email protected]

Telephone: 01207 699 000

Fax: 01207 699 001

 

I totally agree with you if it is not perfect for £30,000 then you have the right to complain.

 

We used to have an Elddis about 12 years ago, it was only a two berth which was great but I passed Mrs. Stig on the stairs a couple of times and we now have a 6 berth Bailey.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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Stigman - try crossing your fingers whilst crossing on the stairs, I've been told it works!!! Thank you so much for the info however I have just had a call from the finance company stating they are happy to reject given all the issues so at least we will get our deposit back and can start looking again! On the deposit front, we were offered £12,000 in PX for our caravan however on the forms the dealer put £10,000 and reduced the amount of the new van by £2,000. Will we only get the £10,000 back? If so we wouldn't be able to replace our PX. Is there anything we can do about this or have I dipped out because I never said anything before?

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I think in all honesty that you will receive back only the £10,000 px, that is the amount that is stated on the signed agreement.

 

The extra £2,000 discount that was also part of the px of your old caravan will be hard to prove unless you have a breakdown of the figures.

 

Has the caravan brokers still got your old px?

Did you sign & send the CRIS documentation on your old Caravan?

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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I think in all honesty that you will receive back only the £10,000 px, that is the amount that is stated on the signed agreement.

 

The extra £2,000 discount that was also part of the px of your old caravan will be hard to prove unless you have a breakdown of the figures.

 

Has the caravan brokers still got your old px?

Did you sign & send the CRIS documentation on your old Caravan?

 

Stigman

 

The PX is long gone apparantly, we didn't sign any cris docs. Just what I thought re deposit. You live and learn!

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Contacting the manufacturer if it is Elldis they are bloody useless. Same problem, faults with a new 20k caravan, no manufacturer interest. Fortunately dealer on my side and is sorting things out themselves and billing manufacturer.

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Hi Maisie,

 

Sorry for the late reply, typical weekend/Monday in the Stig Family household.

 

I would also write, telephone or email to the NCC to inform them that you are no longer the owner of your old Caravan and that you PX'd it into xxxx Dealership on xx/xx/xxxx.

Their is no legal requirement to do so btw.

 

The address, email & phone numbers are...

NCC CRiS

PO Box 445,

Aldershot,

GU11 9FS.

T 0203 282 1000

[email protected]

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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  • 3 weeks later...

Thank you Stigman, I read your post and followed your instructions last week. Thanks for your help. Sorry I haven't updated in a while but we have been having terrible problems at home. Thanks again to everyone who has replied.

Black Horse Finance finally decided to refund all our deposit and payments and allowed us to reject. Despite wasting money on two independent inspections of which neither picked up the faults with the upholstery or the scratches to the front panel! It wasn't until I sent in my own photos they were aware of how bad it was! Anyway, long story short we have rejected and all monies have been repaid. I have to say looking back that Black Horse were very good overall, in fact we have been and bought a 2014 caravan from another retailer and have financed that through black horse, I'm not sure they wanted us back as a customer but they have got us! The caravan we have now is fantastic, not without its little faults but we had the chance to look at it and after all it is a year old so we are realistic and don't expect new condition. I so wish we had done this in the first place but I thought buying new would give us less hassle! One final tip, I am not sure if I am allowed to name them but a very large caravan dealer somewhere near Glossop - they gave us so much trouble and hassle right from the start, I wouldn't wish them on my worst enemy. Dreadful from day one.

We bought our latest caravan from Longtons in Lancaster, totally different, very helpful, explained and listened, would recommend 100%.

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