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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Tax credit advise


Topham
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Hi guys. just a quick one. i need some advise with regards child tax credits and working tax credits.

 

Last year i was part of a joint claim for both above, during the claim period from Apr 14-Aug14 i was self employed not earning the best of money and nor was my partner. at this period we were entitled to claim the above benefits.

 

I managed to get a permanent job based away so was told that due to when i start that job there would be a major change of income and that i was to inform the benefits people once i started that job on day 1.

 

so i started the job told them we wanted to end the joint claim due to a change in my circumstances and the wage i was going to be on i would no longer be entitled to benefits for the remaining year, and was informed several times over the phone that before taking this job in august, any payment that was made benefits wise was ours to to keep as that at the time we were entitled to it.

 

Anyway, I've just had a chat with the benefit renewal people as i need to know how to fill out the benefit renewal pack that will be sent out in april so that it shows my self employed wage for that period of the year that i was claiming. Now I've been told that they factor in my whole wage for the year whilst working out benefits, which means that every penny i received whilst being on a low income i have to pay back.

 

my argument being, that if i earned 10 quid a week from apr till august I'm entitled to benefits. and if i earn a million a week from august to april clearly I'm not, but when it comes to the renewal what there asking for is my full income for the full year which will says x million of pounds, when clearly we weren't claiming for the full year, we were claiming for the early part of the year.

 

my question is does this seem right, are they misinforming me, cos they misinformed me in the summer of 2014 before i took my permanent job.

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Yes several reasons really. The main one being I was moving out of the family home on a permanent basis and relocating to Scotland full time And also the fact that I knew my wage would put me over the threshold once I started this new job hence y ending the claim on my last day of self employment! As we were advised by several advisers at the credit office we were entitled to that money at the time due to my wage of self employment!

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