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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PCN from CPM at my place of work. Questionable picture proof. - ** WON AT POPLA **


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Sorry for having to create a new thread. I know there is already a lot of great information out there already and I have read loads already but I need some fairly specific advice with this one.

 

So the story goes:

I took my Dads car to the office the other night. We have use of a car park that belongs to a bank that we sublet an office from. All thats required is a little paper permit that I have had sitting between my dash and windscreen for months now without any issues.

 

The other day my Dad sent me a text saying he had received a letter about a PCN being "overdue". He sent me a copy and I saw that the evidence pictures were really dark and hard to make out. So I logged in to the website to see the rest of their evidence.

 

Looking through the pictures I can see that they are all taken in the dark using a flash that has done nothing except illuminate the reg plate in to a incomprehensible blurred mess. Cant even read the reg. There is one picture on the whole windscreen that if I up the exposure, I can just about see the permit in the bottom of the drivers side windscreen but obviously I cant see any details. The rest of the pictures of the dash and windscreen are all taken pointed away from where the permit is...

 

So what should I do from here? Send an appeal letter with the photo that I upped the exposure on and suggest that perhaps the Parking Official didn't see the permit in the dark? Or is there a standard appeal letter I should send first?

 

Thanks in advance for any advice given.

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The photos do show a notice attached to the windscreen but it wasn't there when I got on the car. The car park is located next to a pub so someone could how found it funny to remove it and I have no evidence of foul play by the parking company.

 

The date of the letter says the 8th of January. With the issue date being the 28th November. However the letter was received on Wednesday the 14th of Jan.

 

I will put together a pdf of the pics and post it up.

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Here is a PDF of the letters and evidence photos.

 

Page 4 is a over-exposed copy of the photo in Page 5 where I have circled the permit.

 

Sorry for the rubbish quality of the letters as the methods my Father used weren't the greatest. I will get better ones if need be.

 

Thanks again for all the advice so far. Should I get my Dad to send them my details and name me as the driver?

 

[ATTACH]55543[/ATTACH]

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  • 2 weeks later...

So I got a reply.

 

They have sent me a letter saying that the photographic evidence shows that my permit was not displayed. I have attached the rejection letter with personal info removed.

 

Should I go through to POPLA?

 

[ATTACH=CONFIG]55782[/ATTACH]

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  • 2 months later...
what did the letter say? Did the parking co actually offer any evidence or give up and save themselves a few quid.

 

The company produced no evidence so I only won by default. Still glad to have it sorted though.

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  • 1 month later...
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