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    • No hard or fast rules ...if you have referred to it or intend to refer to it and rely on a document as evidence it goes on the list as an exhibit. No you can raise that within your statement but remember that sec 69 is at the discretion of the court a judge may allow the full amount claimed or reduce it to a lower % or none at all. Yes the claimant must serve their N265 on you...any document on theirs that you do not have you can request a copy and then use in your statement. Will it assist your defence ?
    • Hi all, I have previously been helped by the wonderful people on these forums, which helped me out of debt and to a much stronger position that I am in today, for which I am eternally grateful. My debts were all cleared, I now have no debt (apart from a mortgage) and an excellent credit file. I did also show my gratitude with a donation, which even if it helps just one other person out of spiralling debt, it would have been worth it. Sadly, my elderly parents did also run up some debts a few years ago, some through loans and some through credit cards. A few years ago, my father had a medical episode which has left him paralysed on one side of his body and now is confined to a wheelchair, and is pretty much non verbal (he can only manage a handful of words, and gets confused easily). I'm seriously not sure how far any County Court Action would get against him due to his current state, if any of the DCAs were to proceed down that route. Luckily nonw have tried, but can only think that any action would be discontinued by a judge. Before his medical episode he did set up a payment plan with some of the DCAs that were chasing him, which have continused being paid to this day from his bank account. They are literally minimum amounts, but obviously these actions have kept those debts current. However, some of the other debts have since become statutory barred due to the time elapsed since the last COA. My mum does have Power of Attorney over his financial affairs so can act on his behalf, with me as backup if god forbid anything happens to my mum. Their wills are set up for everything to go to the other should either of them pass away, and then to their children upon the passing of both of them, with myself being named as the executor on both of their wills. I have recently been reading up on the role of an executor, and part of the duties is to pay any outstanding liabilities before distributing the remainder of the estate. I have seen, in several instances, of a recommendation of posting about any death in the local newspaper column and the gazette to limit any future liabilities as executor in case of any debts that are unknown to myself. But this does lead me onto the debts I do know about. Am I right in thinking that the current debts that my dad has been making token payments on would have to be repaid in full to the DCAs upon his death? If that is the case, is it worth negotiating a full and final settlement, with a discount, on his behalf now? And with the debts that are statutory barred, am I correct in presuming that they would not need to be paid upon my dad's death as they wouldn't be legally enforcable in court? Thanks in advance for all of your help!
    • Hello AndyOrch For the n265 please would the below list of documents be sufficient ? 1. Pre-Action protocols. Claimant confirmation that they have not complied or have only partially complied (last page of claimants N181 Direction Questionnaire) Dated 16/04/2024 2. Copy of the Lease - Dated 4th September 1998 3. Statement of account (up to 1st Feb 2024) - Dated 20/02/2024 (This shows a slightly different balance to the one included in the Claim form as theirs was only up to 24th Jan 2024) 4. CPR 31.14 Request - Dated 28/02/2024   With regards to the Claimants claim for interest under Section 69 of the County Courts Act 1984 where the amount is incorrectly calculated due to the account balance and also appears to be duplicated, should I list their POC ? Additionally should I include any e-mail exchanges (I don't have all as some went to junk and auto deleted due to an issue with my e-mail account and I was reliant on my phone for seeing e-mails) ? I don't have the last e-mail that was sent prior to the claim being issued. I guess that I can ask the claimant for a copy of this one ? The claimant has refused to action the CPR 31.14 request.  Regarding the Section 20 notices relating to the major works, should I include if we have a copy ? Is there anything else that I should include in the list relevant to our defence ? Will the claimant send us a similar list via N265 ? They did include a Continuation Sheet with their N244 giving a background of the case. Just wondering how we know all of the documents that they will rely on.   As always really appreciate any help and guidance that you can provide.
    • What was the agreement start date you have obscured on the Termination Notice ? How much was added from the previous loan ?
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Financial Ombudsman - a recommendation


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An email to the FO, I wonder if I'll get a reply, what does FO stand for again? Oh yes, I remember now.

 

Dear sir/madam,

 

I am writing to inform you of my intention to take Clydesdale Bank PLc to court to recover more than £2,500 (+interest) of illegal charges made to my account over the past six years, I am also researching how I can go back to 1976 when I opened my account. Communication with the bank can only be described as atrocious with two certain cases of Data Protection violations and one possible but unconfirmed. Their behaviour is aggressive, threatening and obstructive to the point where on application for my personal details under the Data Protection Act I was informed that details further back than 2005 would have to be paid for at £5 PER STATEMENT, I had to contact the Information Commissioners Office to compel the bank to provide me with the details I am legally entitled to. Their claim to have misunderstood the Data Protection Act displays either incompetence by the data controller or a cynical means of having consumers go to as much trouble as possible to dissuade them from pursuing their claim. Personally I think it is the latter as I am in touch with, via the Consumer Action Group, a number of people who received the same letter.

 

Whilst on the subject of the Consumer Action Group, I would like to point out that I have received immense assistance from an organisation set up to assist consumers maintain and defend their rights, a mission the Financial Ombudsman is clearly failing to accomplish. I should not have to be subjected to the humiliation of dealing with a barely literate organisation that on occasion’s fails even to address their letters to me correctly (Clydesdale Bank not the FO).

 

I trust you will add this email to the many you have already received from Consumer Action Group contributors.

 

Yours Faithfully

 

Dread

Been screwed by banks all my life, it's payback time!!!!

 

OK as I seem to be handing out advice here I guess I had better add a disclaimer to my signature, Caro, hope you don't mind but I nicked yours.

 

Advice & opinions given by Dread are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Guest Battleaxe

Will the FO react to the emails?

Will the FO do something?

Will the FO stop sitting on the fence?

 

All this will be answered in the sands of time.

 

Writing to your MP might help. Even if you get the same response which I received, you will know what side of the fence your MP lives on. Mine, has interest in several Banking organisations and he is all for punitive charges to dissuade us from going overdrawn. Of course go OD and help swell my pension fund..

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Will the FO react to the emails?

Will the FO do something?

Will the FO stop sitting on the fence?

 

All this will be answered in the sands of time.

 

Writing to your MP might help. Even if you get the same response which I received, you will know what side of the fence your MP lives on. Mine, has interest in several Banking organisations and he is all for punitive charges to dissuade us from going overdrawn. Of course go OD and help swell my pension fund..

 

No way? did he say that?

Disclaimer: Anything I write in these forums is my personal opinion and offered without prejudice. If in doubt, please seek independent legal advice.

 

*If what I have told you in this post has helped, please press the star at the bottom left and tell me!!*

 

My charges claims:

un1boy vs egg *SETTLED* | Un1boy vs LTSB-SETTLED | un1boy vs Black Horse-SETTLED | Un1boy v Smile *WON* | un1boy v HSBC - SETTLED! | Un1boy's HSBC CC - SETTLED! | Un1boy vs Co-Op *SETTLED* |un1boy vs Co-Op CC *SETTLED*

 

Default removals:

un1boy v Equifax - Default removal

un1boy vs Experian - Default removal

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Guest Battleaxe

He didn't tell me to boost his pension fund but yes he said the charges were good idea in these days of rising debt.

 

See my thread 'I know what my MP thinks'.

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Not sure if I was dreaming, but last night, on TV, our nations leader, Mr TB, invited anyone and everyone to let the Government know about any issue that concerns you:

 

All you need do is text - Talk - Unlawful Bank Charges and send it to 62233

Lloyds TSB - £3,300.00 + £250.00 from FOS.

***FULL SETTLEMENT RECEIVED***

 

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Bill UK

 

All they can do is investigate, they do nothing else and have no powers to award damages or anything. I re-iterated that this why the financial institutions sneer at us and recommend that we take our complaint up with them knowing this.

Phillipa

 

 

Considering the following from the article on the This Is Money website -

 

...he threatened to make a legal ruling that will force banks to pay back all charges....

 

Mr Merricks warns that if banks failed to pay back consumers, or if the OFT investigation was lengthy, then he would be forced to weigh in with a ruling that could force banks to reimburse customers.

 

and even better

 

Instead, he wants banks to accept that their charges are unfair and refund them when customers complain, rather than resorting to delaying tactics and bargaining over how much they should refund....

 

...Chief ombudsman Walter Merricks believes that if banks reimburse those customers who are prepared to complain several times, then they should have to pay back money to everyone who makes a claim.

 

 

I am thinking about trying to get hold of a more direct and useable quote to this effect that could possibly be added on to the prelim letters. Plus we then continuously hound him/them asking why he hasn't carried through with his threat even the banks are still holding out till the last minute on every single claim. Not to mention the abuse of the court system.

 

I know it's an empty threat but our complaints would have more of a solid backing if the banks are directly conflicting with what the FO says and if it got a little publicity on this angle it would do no harm.

If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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Hi I just sent email to FO as well.

I will now fill in small claim against Halifax, regarding approx. £900.00

If I helped you click on my scales (on the bottom on right hand site). Thanks

 

July 2006 - DPA sent - never got reply

September 2006 - First letter sent, got offer for half of charges, Thanks but no thanks reply with LBA sent in October 2006

January 2007 - filed Small Claim on-line

after some mix-ups on 14 February 2007 Small Claim pack served to Halifax

they have 6 weeks (Claim from NI take longer) until 28 March 2007 to respond

 

See my thread:

http://www.consumeractiongroup.co.uk/forum/halifax-bank-bank-scotland/71700-kecimot-against-halifax-learn.html

 

Direct contact for Halifax

 

Matthew Ingham

Team Leader - Regulated Sales

Customer Relations - Halifax

HBOS Plc

CB/2/CR/26527

Direct Dial: 01422 326 527

[email protected]

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Email sent - synopsis - ombudsman is toothless and government cow tows to the banks. To think I could have been interviewed by Sky News this week too!!

Barclays -

- initial letter sent

- LBA sent 30/10/06

- settlement "good will" offer 10/11/06

- rejection letter sent 11/11/06

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mine done

Spanish Holiday Rental - 10% off BAG and CAG Members

www.rent-in-spain.org.uk

 

 

Progress so far:

 

Yorkshire Bank - LBA 26/07/06 £1001.00 - £500.50 offered and rejected

RBS Credit Card - Settled £200.00

Sainsburys - Settled in full £100.00

JD WIlliams - Settled in full £50.00

Argos Card Services - £98 - offered £60 and rejected.

Abbey Mortgages - MCOL 2nd October - Deadline 21st

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A reply from the FO, and my reply follows.

Dear Mr King

Thank you for your email.

I am afraid that there are some limitations to our powers. One of these is that we do not have a general "policing" function with regard to banks. We do not, for example, have power to order or recommend that a bank should limit its charges to a particular level or should exercise its discretion in levying charges in particular circumstances.

I note from your email that you are unhappy with the business practice of the bank and therefore you should refer to the industry regulators; Financial Services Authority (FSA.) They can be contacted on;

Financial Services Authority

25 The North Colonnade

Canary Wharf

London

E14 5HS

Tel: 0207 0661000

Fax: 0207 6761099

Web Site: http://www.fsa.gov.uk/

Yours sincerely

Kerry Scannell

Consumer Consultant

Financial Ombudsman Service

Tel- 0207 093 7034

My Reply:

Dear Ms. Scannell,

Many thanks for your reply. I will forward details to the Financial Services Authority.

I would, however, expect that some or all of the following areas are within your power:

Applying pressure to banks to follow legal procedures for administering charges.

Notifying banks operating under your sanction that their policies are unfair on the consumer.

Acting on complaints brought to you by consumers.

Nevertheless, I am grateful for the response, and will continue my course of action through Her Majesty's Court Service.

Yours Sincerely,

So it looks like a forwarded mail to the FSA is next!

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Guest Alison82

Hi folks, here is the response to from my email

 

Dear xxxxxxx

 

Thank you for your email.

 

I am afraid that there are some limitations to our powers. One of these is that

we do not have a general "policing" function with regard to banks. We do not,

for example, have power to order or recommend that a bank should limit its

charges to a particular level or should exercise its discretion in levying

charges in particular circumstances.

 

I note from your email that you are unhappy with the business practice of the

bank and therefore you should refer to the industry regulators; Financial

Services Authority (FSA.) They can be contacted on;

 

Financial Services Authority

25 The North Colonnade

Canary Wharf

London

E14 5HS

Tel: 0207 0661000

Fax: 0207 6761099

 

Web Site: FSA

 

Yours sincerely

 

Leigh Williams

Consumer Consultant

Financial Ombudsman Service

Tel- 0207 093 7016

Fax- 0207 093 7017

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Just sent off my email, hopefully they will start getting the point....

eventually....

 

I dunno, mate, you'd hope, eh?

 

I've written a letter to my MP about all this and he's sent it to the state secretary for the department of trade and industry. If we all lobby our MP's they might start getting the picture!!

 

I have a thread with it all in, if you want to have the link, let me know!!

Disclaimer: Anything I write in these forums is my personal opinion and offered without prejudice. If in doubt, please seek independent legal advice.

 

*If what I have told you in this post has helped, please press the star at the bottom left and tell me!!*

 

My charges claims:

un1boy vs egg *SETTLED* | Un1boy vs LTSB-SETTLED | un1boy vs Black Horse-SETTLED | Un1boy v Smile *WON* | un1boy v HSBC - SETTLED! | Un1boy's HSBC CC - SETTLED! | Un1boy vs Co-Op *SETTLED* |un1boy vs Co-Op CC *SETTLED*

 

Default removals:

un1boy v Equifax - Default removal

un1boy vs Experian - Default removal

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Seems to me that the FO and OFT are both a waste of time. Whilst continuing to attack the banks directly, I would suggest as many letters to MPs as possible. AND, someone on this site must be able to get some media exposure. Get 'consumer action group' on the news or Watchdog and I think we will start to see some results.

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Seems to me that the FO and OFT are both a waste of time. Whilst continuing to attack the banks directly, I would suggest as many letters to MPs as possible. AND, someone on this site must be able to get some media exposure. Get 'consumer action group' on the news or Watchdog and I think we will start to see some results.

 

Well, I've emailed Watchdog today - if more people do then the researchers will have to take notice:

 

Try this:

BBC - Consumer - TV and radio - TV and radio

 

and I've written to my MP who has referred my letter on to the state secretary for the department of tradee and industry, so it will be interesting to see what their reply is.

Disclaimer: Anything I write in these forums is my personal opinion and offered without prejudice. If in doubt, please seek independent legal advice.

 

*If what I have told you in this post has helped, please press the star at the bottom left and tell me!!*

 

My charges claims:

un1boy vs egg *SETTLED* | Un1boy vs LTSB-SETTLED | un1boy vs Black Horse-SETTLED | Un1boy v Smile *WON* | un1boy v HSBC - SETTLED! | Un1boy's HSBC CC - SETTLED! | Un1boy vs Co-Op *SETTLED* |un1boy vs Co-Op CC *SETTLED*

 

Default removals:

un1boy v Equifax - Default removal

un1boy vs Experian - Default removal

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Thanks for the link - I've just emailed them too.

 

No probs! :)

Disclaimer: Anything I write in these forums is my personal opinion and offered without prejudice. If in doubt, please seek independent legal advice.

 

*If what I have told you in this post has helped, please press the star at the bottom left and tell me!!*

 

My charges claims:

un1boy vs egg *SETTLED* | Un1boy vs LTSB-SETTLED | un1boy vs Black Horse-SETTLED | Un1boy v Smile *WON* | un1boy v HSBC - SETTLED! | Un1boy's HSBC CC - SETTLED! | Un1boy vs Co-Op *SETTLED* |un1boy vs Co-Op CC *SETTLED*

 

Default removals:

un1boy v Equifax - Default removal

un1boy vs Experian - Default removal

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