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    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
    • Atsushi Katsuki tells the BBC the firm sees the sober generation as both a risk and an opportunity.View the full article
    • Yes you should take this view, but this is nothing to worry about you will be fine. you have a very well edited WX im sure although I haven't actually looked at it because I can't seem to work out which one is the new one anymore, although I do remember something previously. however if i remember it right its just a lost parcel via packlink and no insurance which frankly is pretty straightforward and should be a copy of farooq v evri. Have I understood the case right? Please tell me if not as there is rather a lot on this forum
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Citi accident cash plan


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Can anyone help me make a claim for PPI or do they like to call it CRP

 

on a old ex Associates Citi card account

 

whats the best thing to do where to start

 

any help would be great

 

i no longer have the account, got rid of the card, shredded the statements

 

but have the 17 digit number

 

i'm even confused about the 17 digit number do i miss the last digit off ?

 

Jay

Monument --- Settled PBP in full

Citi Cards --- Settled CPP in full

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Can anyone help me make a claim for PPI or do they like to call it CRP

 

on a old ex Associates Citi card account

 

whats the best thing to do where to start

 

any help would be great

 

i no longer have the account, got rid of the card, shredded the statements

 

but have the 17 digit number

 

i'm even confused about the 17 digit number do i miss the last digit off ?

 

Jay

 

 

A good start would be a SAR to Citi to get all the data, there is a £10 statutory fee for this and Citi have 40 days to comply (use a blank Postal order, marked " for statutory fee only".

 

 

Use the template from the CAG library, quote the account/card number you have, your full name and address and any previous addresses, a copy of a utility bill showing your name and current address can be sent as further proof of ID.

 

 

Address the SAR to the data controller at Citi, use signed for post and check delivery date the 40 days starts then.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Thanks

 

might sound silly never bought a postal order before where do i mark it ? on the back and should i put my account number and name on the p.o

 

also do i have correct address for sar

 

Data Request Team

Citi

Riverside Road

Pride Park

Derby

DE99 3GG

 

i found this via this forum for ex citi cards

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Thanks

 

might sound silly never bought a postal order before where do i mark it ? on the back and should i put my account number and name on the p.o

 

also do i have correct address for sar

 

Data Request Team

Citi

Riverside Road

Pride Park

Derby

DE99 3GG

 

i found this via this forum for ex citi cards

 

 

leave Payee blank.

 

 

Write " for statutory fee only" along the top edge back/front or both.

 

 

Nothing else is necessary.

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Ok i shall do that today

 

if anyone can confirm the address that would be a great help

 

and if anyone has any info on how to make a claim for the ppi or crp with citi that would be a great help too

 

as i know i had it with the Associates who then became citi

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Ok i shall do that today

 

if anyone can confirm the address that would be a great help

 

and if anyone has any info on how to make a claim for the ppi or crp with citi that would be a great help too

 

as i know i had it with the Associates who then became citi

 

 

The address is still current as far as I am aware.

 

 

Get the SAR data and then come back there's people on the forums very experienced with PPI reclaims.

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be prepared for a very long fight over this, took me 2 years and in the end a very strongly worded personal complaint to citi europe chief

exec settled the matter. Citi will most likely give you the run around and send your complaint to Opus(who you will probably never have heard of:???:)

 

who will come up with any excuse, as due to age of the card the fos wont help.

 

The underwriters were Cumberland Life for Associates Cards

 

what are youre reasons for the mis-sale?

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Any help I am able to give is from my own experience only. Should you have any doubt you should contact a qualified professional.

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Just get the SAR off asap.

I've dealt with a number of Citi ex associates problems and they have been resolved in a reasonable time frame.

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No Problems

 

Sent, took scans of postal order and receipt

 

and sent 1st class recorded and even put all my stuff in a folder on my pc and usb

 

bring it on

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No Problems

 

Sent, took scans of postal order and receipt

 

and sent 1st class recorded and even put all my stuff in a folder on my pc and usb

 

bring it on

 

 

Excellent jay please keep us up to date on progress.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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  • 3 weeks later...

Update

 

well i messed up a bit

 

provided them with the wrong account number, spotted this mistake myself on the 25th aug when i found a old letter from them

 

anyway i sent them a fresh letter on the 25th basically a fresh SAR with a photocopy of my first sar and postal order the lot that i had sent them

 

gave them the correct details they needed, and asked if they could take it from there.

 

really thought they would say sod off to be honest, but i checked if the postal order had been cashed, which it had not, great

 

And to my surprise i had a letter back dated the 27th Aug from Citi

 

Basically saying no problems

 

We are currently in the process of retrieving the relevant information. This will be sent to you in 40 calendar days.

 

As per your request you can expect to receive the following information:

 

> Your agreement/application form

> Statements

> All correspondence we hold

> The personal details we hold on you

> Account notes

> Complaints information (if applicable)

 

Some of the information you requested falls outside the provisions of the data protection act as

it is not personal data. Therefore we will not be supplying this information within out response to you.

 

Yours Faithfully

Citifinacial Europe plc

 

So besides the last bit all good i would say so far :-o

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Update

 

well i messed up a bit

 

provided them with the wrong account number, spotted this mistake myself on the 25th aug when i found a old letter from them

 

anyway i sent them a fresh letter on the 25th basically a fresh SAR with a photocopy of my first sar and postal order the lot that i had sent them

 

gave them the correct details they needed, and asked if they could take it from there.

 

really thought they would say sod off to be honest, but i checked if the postal order had been cashed, which it had not, great

 

And to my surprise i had a letter back dated the 27th Aug from Citi

 

Basically saying no problems

 

We are currently in the process of retrieving the relevant information. This will be sent to you in 40 calendar days.

 

As per your request you can expect to receive the following information:

 

> Your agreement/application form

> Statements

> All correspondence we hold

> The personal details we hold on you

> Account notes

> Complaints information (if applicable)

 

Some of the information you requested falls outside the provisions of the data protection act as

it is not personal data. Therefore we will not be supplying this information within out response to you.

 

Yours Faithfully

Citifinacial Europe plc

 

So besides the last bit all good i would say so far :-o

 

 

What else did you request?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Hmmm

 

just what's in the sar template letter from the cag letter template

 

so guess they are saying recordings and that sort of stuff

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Hmmm

 

just what's in the sar template letter from the cag letter template

 

so guess they are saying recordings and that sort of stuff

 

 

Have to wait and see I think.

 

 

There is an anomaly in that letter i.e. the statement that you "can expect to receive the agreement/app form" that is the one thing there is no obligation to send as sections 77/78/79 CCA 1974 deal with the supply of the agreement.

 

 

From what I 've seen just today the use of "templates" for information requests is leaving DCAs/Creditors with opportunities to avoid compliance.

I've said before all the parties are fully aware of all the templates being used and which sites they are taken from, some considerable amount of " Individuality" is needed as complacency and obsession with templates is going to cause more problems as time goes on.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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So your saying not to use the templates recommended by the people on CAG from the CAG templates section ??

 

:???:

 

 

No, I am saying that Templates are not the always the ideal way of communicating!

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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So your saying not to use the templates recommended by the people on CAG from the CAG templates section ??

 

:???:

 

You may have noticed cag templates have something along these lines alongside:-

 

template letters are not intended to simply be copied, pasted and sent. You should spend some time to ensure that the wording is appropriate for your needs and amend template letters accordingly.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Have to wait and see I think.

 

 

There is an anomaly in that letter i.e. the statement that you "can expect to receive the agreement/app form" that is the one thing there is no obligation to send as sections 77/78/79 CCA 1974 deal with the supply of the agreement.

 

 

From what I 've seen just today the use of "templates" for information requests is leaving DCAs/Creditors with opportunities to avoid compliance.

I've said before all the parties are fully aware of all the templates being used and which sites they are taken from, some considerable amount of " Individuality" is needed as complacency and obsession with templates is going to cause more problems as time goes on.

 

I've just checked the sar template and can't see the anomaly you mention.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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You may have noticed cag templates have something along these lines alongside:-

 

template letters are not intended to simply be copied, pasted and sent. You should spend some time to ensure that the wording is appropriate for your needs and amend template letters accordingly.

It seems Caro that templates from here and elsewhere are being treated with some measure of contempt by DCAs/Debt Purchasers/ Creditors, we all know and instantly recognise the DCAs " we might" / "we may"/ "we could" templates that flood out daily.

 

 

The problem is that templates are used indiscriminately and not amended /edited/ personalised in any way thus becoming an ineffective and frustrating medium for dealing with debt problems.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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I've just checked the sar template and can't see the anomaly you mention.

It's just another generic "letter" as used by DCAs.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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I understand now sorry didn't mean any trouble about templates because to be honest i think they are great

 

now i will use them as a great starting point and use some personal input as well

 

problem with me is, my personal input is normally offensive :lol:

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  • 3 weeks later...

Got my SAR back from Citi today and i had no CRP

 

But i found i have something called Accident Cash Plan 28/01/04 £7.60 a month till 28/05/04 it went up to £9.35 till 02/05/06 then my account went over its limit, so the plan stopped

 

also spotted on the 23/09/04 card protect £30.00 ???

 

Lots of nice £25.00 card fees that i will be chasing them up for i be thinking as well.

 

But 1 last thing i found while my account was closed and over limit you would not guess this :lol: they put card protection £29.99 and id protection for £59.99

 

I'm sure they would have had to sell me them, can i not have them for that :mad2: they even charged me interest of £1.21

 

They put me more in debt the cheeky monkeys.

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Worked out the card protect bit

 

got that going all the way back to 2001, so sending of a claim for that tomorrow, pre 2005

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  • 2 weeks later...
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