@vodafoneuk I-Phone 5 C Repair - Failure

[RhianHumphreys]

I upgraded in December 2013 and not long after the phone audio became faulty - callers couldn't hear what i was saying unless i turned the loudspeaker on. During the time it took me to send the phone off to be repaired, i damaged the screen. I was advised i would have to get both faults repaired and the screen would cost over £150. I asked a vodafone customer service agent if i was able to get the screen repaired by a third party and then send the phone to get the audio repaired through Vofafone. I was advised this was fine and the audio would be covered under warranty. After 10 days i called the helpline to chase my phone repair and they advised me it wasn't covered under warranty. i requested for an investigation to be started on why i was advised incorrectly. over the 10 days the investigation has been taken place i have been lied to by vodafone stating there was a part missing, i have requested phonecalls from management and not received any and now the 10 days are up, apparently they can't find a recording of my phone call (convenient) I have had my phone back and now the back button doesn't work either so the phone is now totally unusable and in the meantime i just have to wait and keep paying my full bill!! I have been with vodafone for over 10 years and have got 3 contracts with them and i get treated like this?

[rebel11]

Hi Rhain

 

Welcome to CAG

 

We here at CAG have a very successful vodafone Rep operating here, Lee.

 

 

We advise you to follow this method to alert them to your thread:

 

 

To get this looked into further could we please you ask you to email HERE with the details quoting the code WRT135 - CAG Forum in the subject line

 

 

Once sent you'll receive an automated reply with a reference number.

 

 

To ensure that it reaches Lee could you update the thread with this and he'll get back to you as soon as he can?

 

CAG.

DX SITETEAM

 

Let us know how this is resolved.

[Lee Vodafone Company Rep]

Hi RhianHumphreys,

 

Thanks for making me aware of this.

 

So I can help you further, email me via the contact details posted by rebel11.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[Deadyankee]

In my experience, usually any kind of damage to a product invalidates any manufacturers warranty, even if other faults are present that would normally be covered. You'll be lucky if this gets repaired foc.

[RhianHumphreys]

I have input my details as requested. Further to my earlier thread I was told on the 6th aug that I should send my phone to be repaired and Vodafone would pick up the costs as the phonecall did not exist as it was a new agent I spoke with, as the phone was beyond economic repair they then said they could see if I could have a refurbished phone instead, and I will get a call on the 12th at the latest. I have called today and they have said the phonecall does exist and they will raise a call for it to be listened to and get back to me within 3-5 days (yet again I have been told different stories) and still yet to have a resolution.

[RhianHumphreys]

The reference number is

 

Re: WRT135 - CAG Forum ! [#7677872]

[Lee Vodafone Company Rep]

Hi RhianHumpheys,

 

I've got your last email and will call you later today.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK