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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parking charge notice - Highview Parking **Won at POPLA**


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When they refuses your submissions did they give you the POPLA code they are obliged to issue? It might be disguised as a reference number so check the ref no and if it is 11 digits long it is the POPLA code.

No POPLA code and hiding the code as something else are both no-no's so write back to them and complain that you havent been given the popla code/code hidden in document and send a copy of their rejection letter and your letter to the BPA as a complaint about the parking co being in breach of their trade association regulations. You will get your POPLA code then.

If it was hidden then you need to appeal to POPLA and make your appeal on the basis of no breach of contract due to confusing signage-show what you ahve here plus further detail about location of their machine and signage. Also say that the charge demanded from you does not represent their losses as that has already been agreed at £2.20 (or whatever the fee for 30 mins should be) an their demand for more than this represents an unlawful penalty rather than a claim for liquidated damages.

Another point on your appeal should be that you believe that the ticket machine money goes to the landowner and there has been no loss to the company acting on his behalf and therefore you want proof of contract between the landowner and the parking company that allows them to form contracts with the public in their own name rather than just acting as agents of the landlord before you will consider paying the £2.20 fee again.

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  • 1 month later...

what that means is Highview should have sent you a bill for the excess parking plus, say, an admin charge of £x and not an automatic demand of whatever they decide to put on their signs.

Had you not paid anything it is possible that the assessor would consider the amount set out on the sign to be a true breakdown of their losses so it is important to differentiate between demands of excess charges and breach of contract penalites in free car parks.

The reverse of this is what do you get for your £2.20 you paid? can you sue for their breach of contract?

A sensible result and good for you but as the assessor qualified their decision I would warn people who havent paid to park when there is a charge to word their appeals very carefully indeed as the parking co's will want to earn something.

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